My advice for others looking into using Amazon Connect Analytics is to evaluate how easy it is to grow in this service, because it's not only about the features but also how easy you can move between them, and I think the service is very strong in that regard. I have no additional thoughts about Amazon Connect Analytics; I just think it's very interesting that you can keep growing on use cases, which will make it even easier. I would rate this product a 9 overall.
We identified that too many fraud calls were coming to our contact center. Thanks to the identification of those calls through Amazon Connect Analytics, we were able to make changes to our flow, adjust the experience, and prevent long-lasting fraudulent calls. My advice for others looking into using Amazon Connect Analytics is to deploy it to your account and ensure the data resides within your organization under your control, allowing you to customize your reports. I would rate this product an 8 out of 10.
Learn what your peers think about Joulica Amazon Connect Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
My advice for others looking into using Amazon Connect Analytics is to evaluate how easy it is to grow in this service, because it's not only about the features but also how easy you can move between them, and I think the service is very strong in that regard. I have no additional thoughts about Amazon Connect Analytics; I just think it's very interesting that you can keep growing on use cases, which will make it even easier. I would rate this product a 9 overall.
We identified that too many fraud calls were coming to our contact center. Thanks to the identification of those calls through Amazon Connect Analytics, we were able to make changes to our flow, adjust the experience, and prevent long-lasting fraudulent calls. My advice for others looking into using Amazon Connect Analytics is to deploy it to your account and ensure the data resides within your organization under your control, allowing you to customize your reports. I would rate this product an 8 out of 10.