The main thing I wanted to add about my day-to-day use of Joulica Amazon Connect Analytics is that it is connected with Amazon's BI tool, QuickSight. I would advise others looking into using Joulica Amazon Connect Analytics to start with a trial, then create a small project, conduct a POC, and if they find it suitable, they can continue. I would rate this product a 7 out of 10.
My advice for others looking into using Amazon Connect Analytics is to evaluate how easy it is to grow in this service, because it's not only about the features but also how easy you can move between them, and I think the service is very strong in that regard. I have no additional thoughts about Amazon Connect Analytics; I just think it's very interesting that you can keep growing on use cases, which will make it even easier. I would rate this product a 9 overall.
Customer Delivery Architect at a consultancy with 11-50 employees
Real User
Top 10
Dec 2, 2025
We identified that too many fraud calls were coming to our contact center. Thanks to the identification of those calls through Amazon Connect Analytics, we were able to make changes to our flow, adjust the experience, and prevent long-lasting fraudulent calls. My advice for others looking into using Amazon Connect Analytics is to deploy it to your account and ensure the data resides within your organization under your control, allowing you to customize your reports. I would rate this product an 8 out of 10.
Learn what your peers think about Joulica Amazon Connect Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
The main thing I wanted to add about my day-to-day use of Joulica Amazon Connect Analytics is that it is connected with Amazon's BI tool, QuickSight. I would advise others looking into using Joulica Amazon Connect Analytics to start with a trial, then create a small project, conduct a POC, and if they find it suitable, they can continue. I would rate this product a 7 out of 10.
My advice for others looking into using Amazon Connect Analytics is to evaluate how easy it is to grow in this service, because it's not only about the features but also how easy you can move between them, and I think the service is very strong in that regard. I have no additional thoughts about Amazon Connect Analytics; I just think it's very interesting that you can keep growing on use cases, which will make it even easier. I would rate this product a 9 overall.
We identified that too many fraud calls were coming to our contact center. Thanks to the identification of those calls through Amazon Connect Analytics, we were able to make changes to our flow, adjust the experience, and prevent long-lasting fraudulent calls. My advice for others looking into using Amazon Connect Analytics is to deploy it to your account and ensure the data resides within your organization under your control, allowing you to customize your reports. I would rate this product an 8 out of 10.