2019-11-28T06:06:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What advice do you have for others considering Salesforce Platform?

If you were talking to someone whose organization is considering Salesforce Platform, what would you say?

How would you rate it and why? Any other tips or advice?

32
PeerSpot user
32 Answers
Sanjay Lokapur - PeerSpot reviewer
Vice President Finance at Epicenter Technologies Pvt Ltd
Real User
Top 5
2021-04-19T11:15:13Z
Apr 19, 2021

Though a bit on the costlier side, it is the most trusted, if you are medium or large entity, go for Salesforce. I give 9 out of 10 for the tool.

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MuriloCosta - PeerSpot reviewer
Sales Director at Bornlogic
Real User
Top 10
2022-08-09T15:54:14Z
Aug 9, 2022

I have experience with the enterprise edition of the Salesforce Platform. I also have experience with HubSpot. I'm not aware of which version of the Salesforce Platform I used because I'm just a user, not a developer. The advice I'd give to people who want to implement the Salesforce Platform is to look deeply and very carefully at the cost of implementation because it could be very high sometimes. On the other hand, the platform brings tremendous value proposition. There's no additional feature I'd like added to the Salesforce Platform because at the moment it has all features that are important to me and the company. For example, it has the Marketing Cloud which helps align marketing and sales pretty easily and more globally. Salesforce has also acquired a lot of other platforms to make different processes easier, for example, it acquired Tableau, Slack, and other companies, so now the company has a larger portfolio than other CRMs. I firmly believe that Salesforce has a tremendous portfolio for enterprise companies, but for medium and small companies, I do not recommend the Salesforce Platform because it's too expensive. My rating for the Salesforce Platform is nine out of ten. My company has no partnership with Salesforce.

Abhishek Gautam - PeerSpot reviewer
Principle Product Manager at Citrix Systems, Inc.
Real User
Top 5Leaderboard
2022-06-23T12:35:57Z
Jun 23, 2022

The Salesforce Platform has not gone down in the time we have used it, it is very stable. I would recommend this solution to others. I rate Salesforce Platform a seven out of ten.

DL
Territory Account Manager at SnapLogic
Real User
2022-06-14T20:03:00Z
Jun 14, 2022

I would rate this solution a five out of ten.

Pablo Lage - PeerSpot reviewer
Channel Sales Director at Quest Software
MSP
Top 20
2022-05-26T10:55:34Z
May 26, 2022

I would rate this solution a nine out of ten.

ST
Vice President at a healthcare company with 10,001+ employees
Real User
Top 5
2022-03-14T14:28:00Z
Mar 14, 2022

I'd advise to definitely not customize. As they rolled out the new versions, which were every six months, there had to be some significant testing and verification that happened. New companies need to have a good, strong third-party provider that is very experienced to assist. We used Deloitte. We did investigations. We evaluated Accenture, KPMG, and some others - even IBM - however, basically, we decided on Deloitte and that was a good decision for us. You need to have a really good partner who has a center of excellence, or experts, that could give you a lot of insights into what they've learned that could jumpstart your deployment. I'd advise new users to just stay standard and really focus on the licensing. Otherwise, it could get really costly. I'd rate the solution at an eight out of ten. We are quite satisfied with Salesforce.

Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
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MZ
Sales Director at a comms service provider with 10,001+ employees
Real User
Top 20
2022-01-05T08:12:29Z
Jan 5, 2022

I am primarily in sales and work with a technical team and engineers. I would highly recommend this solution to those who are considering using it. I would rate Salesforce Platform a nine out of ten.

DB
Senior System Engineer at a tech services company with 51-200 employees
Real User
Top 10
2021-12-06T21:50:47Z
Dec 6, 2021

I would advise making sure that you have a plan for how you're going to configure it so that you do things right the first time. We've changed the way we use it several times. We have improved our workflow in there over time. This was just because of the way we were first using it or the way we had configured it. There is nothing wrong with the product. I would rate it an eight out of 10. As soon as I get used to the changed look and feel, it'll probably go back up to 10.

PG
Senior Technical Consultant at a tech services company with 201-500 employees
Consultant
Top 20
2021-11-30T22:54:51Z
Nov 30, 2021

The company I work for has a partnership with Salesforce. The product version is the latest and up-to-date. It's all handled through the company I work for. I'd rate the solution at a nine out of ten. Nothing is perfect, however, Salesforce is a good CRM tool.

MH
Account Executive at a tech vendor with 51-200 employees
Real User
2021-11-07T09:20:00Z
Nov 7, 2021

The slowness of Salesforce could have been due to the fact that it is on the cloud. I had used Salesforce at other companies and it was not as slow. Salesforce is the best one out there. I know that SugarCRM claims to be better but I haven't had a chance to use it to compare. I would rate Salesforce a 6 out of 10. It wasn't great and wasn't terrible.

Patyy Collins - PeerSpot reviewer
Vice President of Sales at Pepperdata
Real User
Top 10
2021-11-07T09:20:00Z
Nov 7, 2021

Salesforce Platform is a good solution that does its job. However, I don't know that every company needs it. A company our size could probably manage with a less capable CRM with less overhead, but it does more than what we need it to do. I rate Salesforce Platform an eight out of ten.

KW
Director Multi-Disciplinary Oncology Enterprise Solutions at a healthcare company with 5,001-10,000 employees
Real User
Top 20
2021-11-02T18:37:00Z
Nov 2, 2021

I would recommend this solution to others. I rate Salesforce Platform an eight out of ten.

DD
AWS North America Alliance Lead at Checkmarx
Real User
2021-10-13T20:04:25Z
Oct 13, 2021

I would rate Salesforce Platform a nine out of 10. If reporting was easier, I would probably rate it a 10 out of 10.

Sharath Ganta - PeerSpot reviewer
Lead at Aligned Automation
Real User
Top 10
2021-09-08T12:45:19Z
Sep 8, 2021

I definitely recommend this product and rate it eight out of 10.

RV
Quality Assurance Lead at a computer software company with 501-1,000 employees
Real User
Top 20
2021-08-06T01:52:30Z
Aug 6, 2021

I would recommend this solution to others. This is the right time to look into Salesforce, so it's going to be huge in few years. I am totally in love with this solution. Any issues it may have for example with integration are all minor when you compare it with the performance, scalability, and ease of use. I would definitely rate it a ten out of ten.

Kamal Deep - PeerSpot reviewer
Founder and Salesforce Consultant at SaaSnic
Consultant
Top 10
2021-07-13T15:54:38Z
Jul 13, 2021

We're using the enterprise version of the solution. I've done only four or five projects since I started my own shop back in 2010. Most of the projects which we have done are all for overseas companies. 80% are from the US and 20% are from the rest of the globe, including Australia, Canada, Europe, and the UK. I'd rate the solution at an eight out of ten.

Gustavo Salmeron - PeerSpot reviewer
DevOps Engineer at Apptegy
Real User
Top 5
2021-06-03T09:22:00Z
Jun 3, 2021

We do not have plans to migrate. I rate Salesforce Platform as a nine out of ten.

Mohamed Abd Kader - PeerSpot reviewer
Head of Enterprise Architecture at Mantrac Group
Real User
Top 5
2021-05-21T15:06:20Z
May 21, 2021

We're just Salesforce customers. We don't have a business relationship with them. I'd rate the solution at a nine out of ten. We're mostly quite satisfied with the product and its capabilities. I'd recommend the solution to other users and companies. However, you need a strong team to manage it. You need to have suitable admins on hand to properly implement the rules.

LE
BG lead at a computer software company with 10,001+ employees
Real User
2021-04-22T15:30:27Z
Apr 22, 2021

Before using this solution, you must make sure that your processes are very clear. You should know what do you want from the CRM and what outcome you are expecting. The CRM itself is very easy to use and deploy, but you can also make mistakes while going back and forth. If you don't have complete clarity of what you want from the business standpoint, you will lose valuable time in customizing the stuff that is not required. You will end up measuring stuff that you don't really care about. That's why you need to know your needs and the outcome that you're expecting. I would rate Salesforce Platform a nine out of ten.

Founder at a tech services company with 1-10 employees
Real User
2021-03-07T16:40:26Z
Mar 7, 2021

I would recommend this platform to others. I would rate Salesforce Platform an eight out of ten. It needs better pricing and reporting.

GG
SVP, Senior Director, Platforms and Delivery at a financial services firm with 10,001+ employees
Real User
Top 20
2021-02-20T00:55:07Z
Feb 20, 2021

I would advise others to go with the base functionality first and then develop specific use cases for your expansion and customization. Try to leverage, as much as possible, the core capabilities without customization. Rely on configuration because customization is really expensive. The developers are expensive. I would rate Salesforce Platform an eight out of ten.

Kunal Verma - PeerSpot reviewer
Practice Director at a computer software company with 201-500 employees
Real User
Top 20
2021-02-19T14:11:40Z
Feb 19, 2021

We are customers and end-users of the product. It's my understanding that we are using the latest version of the solution. I don't know the exact version number. I'd recommend the solution. It's worked well for us overall. I would rate the solution eight out of ten.

JuanAcevedo - PeerSpot reviewer
Head Of IT and Corporate Processes at a pharma/biotech company with 51-200 employees
Real User
Top 10
2021-02-18T21:40:09Z
Feb 18, 2021

It's important to understand what you need for the short, middle and long term. Salesforce is a huge platform and might provide a level of functionality that you don't need. I would highly recommend implementation with a partner. It simplifies the process and if a company doesn't have the resources or people to administer the platform, it can effect the outcome. It's good to have a Salesforce administrator to assist when you need help. I rate this solution a nine out of 10.

AG
CEO Unicloud - OKTA Israel at Unicloud
Real User
Top 20
2021-02-15T10:29:44Z
Feb 15, 2021

I would recommend this solution. I am using it, and I am happy with it. I don't see any major issues. It is a great platform. I would rate Salesforce Platform an eight out of ten.

Alexander Saravia - PeerSpot reviewer
Gerente at 1-800SAP
Real User
Top 5
2021-02-05T08:47:00Z
Feb 5, 2021

I rate Salesforce Platform and eight out of ten.

AB
Associate Vice President at a consumer goods company with 201-500 employees
Real User
Top 5
2021-01-23T15:37:24Z
Jan 23, 2021

I can recommend Salesforce Platform to others with no hesitation. For a PaaS, all the infrastructure was in place. But when you begin with a new platform, you have to start from scratch at level zero and then keep on maturing. Thus, my advice to my team and everyone else is: don't complicate from day one. You start, make it simple, keep on using it, make sure it's working correctly and so on, and from there on out things are very easy for users. I would rate Salesforce Platform a seven out of ten.

JV
Coordinator of Billing Process at a insurance company with 201-500 employees
Real User
Top 20
2021-01-07T09:34:49Z
Jan 7, 2021

I'm not sure of which version of the solution we're using. We're using both Google and Amazon clouds, however, I'm not sure where this version actually sits and if it's on one of those. I'm just a user. I'm not an integrator or reseller. I'd advise those considering the solution to ensure that the integrations are strong. We probably would have had an easier time if our older solution integrated better into this one. Overall, I would rate the solution at an eight out of ten. I'd rate it higher, however, we did have some challenges at the outset with the setup.

JL
Enterprise Solutions Architect at a tech vendor with 501-1,000 employees
Real User
2020-12-10T17:31:03Z
Dec 10, 2020

We're just customers. We don't have a business relationship with Salesforce. We primarily use the solution for internal use. We don't deploy it to clients. I'm not sure of which version we are using. It's likely the latest one. I'd rate the solution seven out of ten overall. It really is a fit for all business types.

SM
Chief Commercial Officer at a non-profit with 51-200 employees
Real User
2020-07-02T10:05:59Z
Jul 2, 2020

I would rate this solution a six out of ten.

AnilKumar4 - PeerSpot reviewer
Senior Developer at jarvis
Real User
2020-03-05T08:39:00Z
Mar 5, 2020

I would rate the Salesforce Cloud App at an eight out of ten.

AmanSingh2 - PeerSpot reviewer
Business Line Manager at Thomson Reuters
Vendor
2020-01-29T08:35:00Z
Jan 29, 2020

We're partners with Salesforce. I'm not sure which version of the solution we're currently using. We're a sizeable company and have 3,000-4,000 people using the solution currently. We're moving towards a different cloud due to a corporate mandate we'd like to have the opportunity to implement it there. There's a lot of training that needs to be done to get used to the solution and to get to understand all of the features on offer. To tackle this, we have asked the task force training candidate members to get everyone trained. Getting a good handle on the solution is very important. Before Salesforce, we used to use four to five disparate systems to manage all the customers. With Salesforce, we have been given one central source of tools. There are several departments that used to target customers separately and each of them was using their own systems for tracking. Now, with this one tool, there's only one type of invoice. It's streamlined everything in terms of billing and customer outreach. I'd rate the solution nine out of ten.

Franz Malten Buemann - PeerSpot reviewer
Consultant at a tech services company with 1-10 employees
Consultant
2019-11-28T06:06:00Z
Nov 28, 2019

I would recommend this solution to others and I will recommend that they use all the other SalesForce products. If their primary business use case is covered by Salesforce App Cloud, they should start there. If they have other business cases, they should definitely use other Salesforce products to see if that is covered. Additional features that I would like to see included in the next release is more integration with Google. On a scale of one to ten, I will rate this solution a nine.

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