If you were talking to someone whose organization is considering ManageEngine Desktop Central, what would you say?
How would you rate it and why? Any other tips or advice?
We are just a customer and end-user. We don't have a business relationship with the product. We are using the latest version of the solution. I'm not sure which version number we have. In general, I would recommend the solution. I'd rate it nine out of ten overall, however, I hope that in the future, they improve their integration capabilities.
My advice is that if they don't have a product to control the software that users have installed on their PCs, then this is a very good tool. However, beyond a certain number of users, they have to buy it. I would rate this solution an eight out of ten.
It's worth taking a good look at this solution because I think it's a really good product and it has a lot of features. It has a lot of value added and they have great support. I would rate this solution a nine out of 10.
Overall, given the capabilities of Desktop Central, it is one of the best endpoint management solutions and it can cater to most of the operating systems in a client's environment, through a single portal.
My advice to people looking into this solution is that if you want to improve on the patching processes as a part of a DevSecOps pipeline, Desktop Central can help you do that. It will help you make that workflow easier and it is a better option than other solutions. So this works out to be a better because everything is built-in. You do not have to integrate with any other company's portal or any other incident management or tracking. If you plan for a patch, there are different tools to use, different notifications to set for the patch, and they can be administered within Desktop Central itself. So the admin can approve it and once the notification changes, the patch can be released to the endpoints. That works pretty fast. That built-in workflow makes it more productive and easier to use. On a scale from one to ten, where one is the worst and ten is the best, I would rate Desktop Central higher than the VMware and Citrix Workspaces. The workflows are much better and easier, and the different roles for IT and Ops are well defined. So I would rate somewhere around seven. It is a seven because it still has got some room for improvement, but I think seven is good.
Some times, when adding new programs to Desktop Central, it can be somewhat costly. I say be prepared to be able to spend some money. We asked to pay for several years at a time to lower the long term cost.
I recommend trying it for 30 days, you will be surprised.
It's a very good product and I would suggest it to someone considering it. It's been working very well. Since it's been running I don't think we've ever had any issues with it. I would rate it a ten out of ten.
Which is better and why?