We leverage this solution to address key areas such as financial and sales analytics. It integrates seamlessly with our IT incident management tool, allowing us to consolidate and analyze data effectively. As a result, the platform supports three critical business use cases: managing and optimizing IT support operations, driving insights and performance improvements in sales, and ensuring accurate and insightful financial analysis.
It has improved in its ability to provide a 360-degree view of an object, primarily due to the associations and relationships established between objects analyzed within the platform.
Zia serves as a powerful tool for efficiently navigating and retrieving insights from extensive datasets. It enables users to perform rapid searches and gain quick access to relevant information, streamlining the process of analyzing and understanding large volumes of data. This capability significantly enhances decision-making by providing timely and accurate insights tailored to the user's needs.
I have a lower rating when it comes to Zoho Analytics. The tool has poor performance. It needs to improve the dimensions and measures.
The solution becomes easier if its performance could be improved.
The product's setup is straightforward. The initial stage is a bit cumbersome because it's the stage where you define the formulas. However, once everything is setup, then it's easy. We use the tool's cloud-based version. You need to define the business requirements while deploying the product.
We had a good background in Analytics and didn't need any third-party help.
The product's licensing is reasonable.
I would rate the solution a 6 out of 10. While it serves as a standard analytics platform, it falls short of delivering the advanced capabilities one might expect from a modern analytics solution. Having used several analytics platforms in the past, I feel this product offers only the baseline functionality necessary for its purpose.
The platform is relatively straightforward for users with advanced Excel skills, as it often requires defining custom formulas. However, for individuals less familiar with analytics, I recommend engaging a third-party vendor to assist with the implementation process to ensure proper setup and optimal use.
