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Buyer's Guide
Extended Detection and Response (XDR)
September 2022
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Solutions Architect at Blue Turtle Technologies
MSP
Top 20
Real-time monitoring, and support, with all-in-one technology that is easy to manage and track
Pros and Cons
  • "The most valuable feature of this solution is the network part of it because most of the endpoint products in XDS products we find Cynet has networking user behavior analysis and network analysis, for the whole team."
  • "I would like to see more emphasis on building the data lake and storing all endpoint data in the enterprise data lake so that data mining can be performed"

What is our primary use case?

With Cynet we are able to real-time monitoring from a SOC remotely.

We have extended real-time support for the product that is available 24 hours a day, seven days a week.

What is most valuable?

The most valuable feature of this solution is the network part of it because most of the endpoint products in XDS products we find Cynet has networking user behavior analysis and network analysis, for the whole team.

These are the features we like. It is all built-in. Unlike most other technologies, XDR requires the use of third-party network monitoring tools.

What needs improvement?

Reporting in Cynet needs improving.

It is an excellent product. I would like to see more user-friendly reporting features.

Certain reports are missing, but I am confident that they would work on them.

The only downside of Cynet is the reporting.

If you look at security, I believe it is more about building a data lake with everything in it. That is something that we are talking with Cynet about.

I would like to see more emphasis on building the data lake and storing all endpoint data in the enterprise data lake so that data mining can be performed. CrowdStrike could do the same thing, in my opinion.

For how long have I used the solution?

I have been using Cynet for approximately 5 years.

What do I think about the stability of the solution?

I have had no issues with Cynet in the five years that I have used it.

Cynet is a stable solution.

What do I think about the scalability of the solution?

Cynet is a scalable solution.

We have three solutions architects who are involved with Cynet and CrowdStrike.

Personally, I check in with the analyst once a week to ensure that everything is in order.

This solution is appropriate for organizations such as SMBs and Enterprises. The largest enterprise with 34,000 endpoints is a telecommunications company, while the smallest has 500, and another with 2,000.

It's scalable.

It's not really a question of being a more enterprise or SMB product. It is appropriate for everyone.

How are customer service and support?

Real-time support is excellent. As previously stated, they were connected to the systems in real-time. They provide first-line support, whereas we only provide second-line support. Excellent product, with excellent support.

You could look at most of the technologies available to see where they fall short. I believe Cynet's competitive advantage is its 24/7 real-time support.

I would rate their technical support a five out of five, with five being the best.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We currently provide service to a large number of clients in South Africa and throughout Africa. The primary products we currently use in the endpoint are CrowdStrike and Trend Micro. However, we are gradually moving towards Cynet.

We are a partner of CrowdStrike and we offer it as a service to our clients.

I have 12 years of experience working with CrowdStrike Falcon EDR.

I believe it is more about the after-sales service and support that comes with it, but as I previously stated, we are currently moving away from CrowdStrike. 

We are using a technology known as Cynet, and there are reasons for this. It is not just about the technology, it is the service that is provided to ensure that a customer does not have a breach.

We have worked with a number of endpoint products, including the CrowdStrike EDR product. We are aware of the product features.

CrowdStrike XDR has not yet been released. We use EDR, but what we like about the product right now is the threat hunting and intelligence components, which make things much easier for analysts to hunt.

How was the initial setup?

The initial setup is easy. It's straightforward.

It would take you an hour, or two, to implement a client with 2000 endpoints.

It is a great product, and CrowdStrike is as well. The technology is great.

With one being difficult, and five being easy I would rate the setup a five out of five. It's easy.

Most of our clients are deployed on the cloud, only one client is on-premises. We prefer the Cloud it is easier to maintain and manage.

The product requires no maintenance.

What's my experience with pricing, setup cost, and licensing?

The price is very competitive. However, if I am coming to you, and you are selling me a security product, I should not be looking at the price because I am looking to secure my environment. 

I will not lose anything by securing my environment, and there will be no data breaches.

The cost of implementing something like Cynet or CrowdStrike should not be an issue. 

You are attempting to protect and secure your environment, price should not be an issue.

I don't deal with the pricing, but it is a great product.

The price is lower than CrowdStrike. I would rate the pricing a four out of five.

Which other solutions did I evaluate?

When compared with other similar solutions, Cynet looks at the network, the host, the files, the directories, and the users, where the others are concerned, you must add them.

This is all combined in one technology, which makes things easier to manage and track.

What other advice do I have?

We are a partner of Cynet.  

We use the product in all of our customers' environments.

We are system integrators of Cynet. We integrate the solution for our customers.

It's a good product, I would rate Cynet a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Assistant Superintendent with 51-200 employees
Real User
Top 20
Straightforward to set up and the support is highly-rated
Pros and Cons
  • "The interface is easy to use and it is more up to date than our previous solution."
  • "Although I would say this product is highly-rated, it could probably do more because nothing does everything that you want."

What is our primary use case?

This product is part of a package that makes up our security solution.

What is most valuable?

The interface is easy to use and it is more up to date than our previous solution.

What needs improvement?

Although I would say this product is highly-rated, it could probably do more because nothing does everything that you want.

For how long have I used the solution?

We have been using this product for about four months.

What do I think about the scalability of the solution?

We think that this product will help us grow. We think that it meets our needs currently, and we can grow with it over time. There 12 people in the IT department who currently manage it. 

How are customer service and technical support?

The support is excellent. We had a couple of issues that we had to call for and I would say that they are highly rated.

Which solution did I use previously and why did I switch?

Our older solution was from Fortinet. It was out of date and more difficult to use. The IT staff say that the Palo Alto product is better.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We worked with a reseller. They came in, we told them what we wanted to do and they set it up to our spec. The person who came in and helped support us was highly skilled and it worked seamlessly.

What's my experience with pricing, setup cost, and licensing?

We pay about $50,000 USD per year for a bundle that includes Cortex XDR.

Which other solutions did I evaluate?

We evaluated Palo Alto and Trend Micro, and we opted for the Palo Alto Cortex XDR.

What other advice do I have?

I don't use this product on a daily basis but we like what we have so far and I would definitely recommend it to other users.

My advice is to make sure that you have a good implementor and that the reseller you're purchasing from gives you a highly-qualified engineer.

Overall, we are happy with this product but that said, nothing does everything that you want.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Kyaw Htay - PeerSpot reviewer
Solutions Manager at AMNET Technology
Real User
Malware and endpoint security solution that is easy to use compared with other similar solutions
Pros and Cons
  • "We are able to consolidate licences and make use of many Microsoft products using this solution. If we have any Microsoft customers, we encourage them to use this solution for enterprise defence."
  • "This solution could be improved if it included features such as those offered by Malwarebytes."

What is our primary use case?

We make use of Microsoft Defender for Office 365 for endpoint security and email and we use Defender umbrella for impersonation and sales. Under Defender umbrella, we use a lot of products depending on the customer requirements. As a company, we use Defender for email as well as for endpoint security.

What is most valuable?

We are able to consolidate licences and make use of many Microsoft products using this solution. If we have any Microsoft customers, we encourage them to use this solution for enterprise defence. 

What needs improvement?

This solution could be improved if it included features such as those offered by Malwarebytes. 

For how long have I used the solution?

We have used this solution for many years and we are a Microsoft partner. We use this solution on a daily basis.

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and support?

We have not yet needed to contact Microsoft for support with Defender. 

Which solution did I use previously and why did I switch?

We have previously used a number of different solutions including Trend Micro, Symantec, Sophos Intercept X and Malwarebytes. Overall, we are more comfortable using Defender.

How was the initial setup?

The initial setup was straightforward. 

What other advice do I have?

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Extended Detection and Response (XDR)
September 2022
Get our free report covering CrowdStrike, Microsoft, SentinelOne, and other competitors of Trend Micro XDR. Updated: September 2022.
635,513 professionals have used our research since 2012.