TestRail Reviews

Name: TestRail
Brand: IDERA
Rating: 4.0 (23 reviews)

Vendor: IDERA

4.0 out of 5

23 reviews
91% willing to recommend

What is TestRail?

TestRail helps you manage and track your software testing efforts and organize your QA department. Its intuitive web-based user interface makes it easy to create test cases, manage test runs and coordinate your entire testing process.

Get the TestRail Buyer's Guide and find out what your peers are saying about TestRail, OpenText Application Quality Management, TFS and more!

TestRail is the #2 ranked solution in top Quality Management Tools. PeerSpot users give TestRail an average rating of 8.0 out of 10. TestRail is most commonly compared to OpenText Application Quality Management: TestRail vs OpenText Application Quality Management. TestRail is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.

Helped 862,499 peers since 2012

Featured TestRail reviews

StuartBarker

Managing Director at Corecom Quality Engineering

I have faced some issues with the integration between TestRail and Jira where the status of tests is not displayed (in Jira) due to I suspect security settings on the browser. In a large corporate environment, it is not easily changed. The support wasn't particularly helpful. It would be great if I could create custom reports, ideally with a tool designed specifically for that.

Read full review

StuartBarker

Managing Director at Corecom Quality Engineering

We use the solution for test management and reporting The integration with Jira and the ability for extra configurations are the most valuable features. The test suite management has room for improvement as well as better reporting. I would like the availability of some APIs included in a future…

Read full review

Khurram Jamil Khan

Head of SQA, Project Manager at Vroozi

We face some performance-related issues as our data grows. I rate the scalability an eight out of ten. Approximately 100 people in my organization use the product. Our employees work in different time zones. We use the tool five days a week. We rarely use the solution on weekends. We do not have any plans to increase the number of users.

Read full review

TestRail mindshare

As of July 2025, the mindshare of TestRail in the Test Management Tools category stands at 11.2%, down from 13.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Test Management Tools

PeerResearch reports based on TestRail reviews

Type	Title	Date
Category	Test Management Tools	Jul 20, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 20, 2025	Download
Comparison	TestRail vs OpenText Application Quality Management	Jul 20, 2025	Download
Comparison	TestRail vs TFS	Jul 20, 2025	Download
Comparison	TestRail vs Tricentis qTest	Jul 20, 2025	Download

Title	Rating	Mindshare	Recommending
OpenText Application Quality Management	4.0	12.3%	89%	208 interviews Add to research
TFS	4.0	6.6%	87%	99 interviews Add to research

Valuable Features

TestRail's key benefits include ease of organizing test cases, an intuitive interface, and efficient test management. Its integration with JIRA and API support for automation enhance usability. Reporting capabilities, including dashboards and statistics, are highly valued. Users appreciate the ability to export/import test scenarios, link test cases, and the reliability and stability essential for global accessibility. Features like LDAP authentication, user ID control, and attachment support further streamline workflows. The simplicity and ease of learning stand out significantly.

"The biggest advantage of using TestRail is its simplicity and intuitive interface."
"I use the solution for test management."
"The product’s most valuable feature is the UI. The structure of test cases is easy to understand."

Room for Improvement

TestRail needs enhancements in reporting flexibility, integration with tools like JIRA, and a built-in defect management module. Users want easier custom report creation and better dashboard customization. They find interface improvements necessary, including role-based access and automation framework integration. Speed and user-friendliness of reports need work, along with API efficiency. Users seek better customer service and faster response times. Enhancements in traceability, test case mapping, and cost-effectiveness are desired.

"Customer support could be enhanced. All the support is provided via chat and emails. Sometimes, you really need to speak to a person, and arranging such calls is not easy."
"TestRail should improve its pricing."
"The platform needs improvement regarding performance and creating links."

ROI

Users reported significant improvements in test management efficiency and team productivity with TestRail. They mentioned notable time savings and streamlined test case organization. By providing better insights and tracking capabilities, TestRail helped in faster identification of issues, resulting in quicker release cycles. The centralized platform allowed for easier collaboration, leading to reduced manual effort and enhanced consistency in testing processes, directly impacting the project's return on investment positively.

Pricing

TestRail pricing is perceived as midrange, with options based on user count and annual licensing. Discounts may be available for longer commitments. The cloud version is favored for ease of scalability and maintenance, avoiding infrastructure costs. Although not offering a perpetual license, the solution is considered valuable for its features. Larger teams may find costs escalate as user numbers increase, and negotiation is advised to secure the best deal.

"The product has a reasonable price in terms of the features."
"The solution is quite reasonably priced for what it offers and offers a monthly subscription model."
"The product is not much expensive."

Popular Use Cases

Organizations primarily use TestRail for test management, creating test cases, managing test repositories, and generating reports. It integrates with Jira for task tracking and supports geographically distributed teams. TestRail facilitates administration tasks such as onboarding, granting permissions, and providing user guidance. It serves as a central repository, aiding in task management and UI testing, proving valuable during projects for assigning test cases, tracking defects, and running automation flows in CI/CD environments.

Service and Support

TestRail's customer service experiences vary among users. Many find the online resources effective, leading to infrequent direct support contact. While technical support is generally fast, some users report unresolved issues and a need for better communication. Community support is noted positively. Users express a desire for easier access to real-time conversations, as current support relies heavily on chat and email. The technical assistance receives mixed ratings, with some suggesting improvements for resolution efficiency.

Deployment

Many found TestRail's initial setup straightforward and quick, especially its cloud version requiring minimal time. Some organizations noted that on-premises deployment with customization took longer, sometimes up to a week. Cloud configurations were easier, while on-premises required more effort due to security integrations. Users highlighted complexities in creating customized reports, needing PHP coding. Despite varying experiences, most agreed the process was manageable with slight differences in time and complexity between cloud and on-premises setups.

Scalability

TestRail supports scalability well, handling growth from few users to hundreds without significant issues. Performance concerns remain minimal, with most users reporting stability even with increased usage. Licenses can be added seamlessly as usage expands. Maintenance generally requires minimal resources. Some users experience performance challenges as data volume increases, yet many rate its scalability highly. TestRail's community aids users in maximizing scalability benefits.

Stability

TestRail is described as highly stable by its users. There are no reported stability issues, with many rating it between seven and ten out of ten. Users consistently express satisfaction, highlighting the lack of issues over extended periods. They specifically indicate it's very stable, with several not experiencing any gaps or disruptions. The feedback shows a positive consensus about TestRail’s stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our TestRail Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

18%

Manufacturing Company

11%

Financial Services Firm

11%

Healthcare Company

Insurance Company

Real Estate/Law Firm

Comms Service Provider

Media Company

Educational Organization

Construction Company

Government

Wholesaler/Distributor

Energy/Utilities Company

Retailer

Recreational Facilities/Services Company

Consumer Goods Company

Legal Firm

Non Profit

Performing Arts

University

Outsourcing Company

Aerospace/Defense Firm

Marketing Services Firm

Pharma/Biotech Company

Recruiting/Hr Firm

Training & Coaching Company

Logistics Company

Hospitality Company

Compare TestRail with alternative products

Learn more about TestRail

Easily track and follow the status of individual tests, milestones and projects with dashboards and activity reports. Get real-time insights into your testing progress and boost productivity with personalized todo lists, filters and email notifications. Efficient test management, get started today!

TestRail was previously known as TestRail by Gurock.