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OpenText Silk Central vs TestRail comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Silk Central
Ranking in Test Management Tools
22nd
Average Rating
7.8
Number of Reviews
9
Ranking in other categories
Test Design Automation (4th)
TestRail
Ranking in Test Management Tools
2nd
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
22
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Test Management Tools category, the mindshare of OpenText Silk Central is 1.5%, down from 1.7% compared to the previous year. The mindshare of TestRail is 12.2%, down from 13.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Management Tools
 

Featured Reviews

it_user685080 - PeerSpot reviewer
A powerful platform and strong technical support help us to make the right decisions
We are primarily interested in improving the flexibility to customize parts of the tool. At this point, we feel that the customization is bad. For example, we would like to be able to automatize internal projects. We would like like to see the visibility improved, and want to perform certain tests faster. We would also like to manage the integration testing end-to-end. This is very important to us. In terms of usability and the interface, a few small improvements can lead to a lot of benefits. The interface is good but can be improved. The section on managing requirements for testing has to be improved. This is an old feature that has not been updated at the same rate as the rest of the tool.
StuartBarker - PeerSpot reviewer
A tool that provides effective test management and real-time reporting capabilities
I have faced some issues with the integration between TestRail and Jira where the status of tests is not displayed (in Jira) due to I suspect security settings on the browser. In a large corporate environment, it is not easily changed. The support wasn't particularly helpful. It would be great if I could create custom reports, ideally with a tool designed specifically for that.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The stability of this solution is very good. In our experience it is approximately ninety-nine percent."
"I haven't faced any stability issues using the solution. Stability-wise, I rate the solution a ten out of ten."
"I was on the lookout for automation testing on the browser and I believe this tool is very interesting in that matter. The solution is useful for UI testing. You just need to add the URL that is to be checked."
"The API to support integration of the homemade automated testing tool."
"I use the product to create test cases and share them with my team and manager."
"Most valuable features are the ease of organizing test cases and a great API for sending results from automated test run results into the database."
"The product’s most valuable feature is the UI. The structure of test cases is easy to understand."
"You don't need to follow complex procedures to create a test run, test case, etc."
"I use the solution for test management."
 

Cons

"We would also like to manage the integration testing end-to-end."
"The TestRail API to integrate reporting of automated tests is complete, but requires many requests to identify the appropriate entry."
"It's not easy to create a custom report. It's not straightforward. A good improvement would be if there was a way to report and create a custom report without using a plugin or scripting language."
"The test suite management has room for improvement as well as better reporting."
"There are a number of improvements that have been requested. While I don't have a list of these requests available, many can be found on Gurock's forum."
"Better prediction of text."
"I do see room for lots of improvement in it. In terms of usability, duplication with test cases and constant creation of projects isn't easy. There is also too much API integration into automation tools, which is not there in ALM with UFT. Instead of setting it up as a project and using it, we set it up as a system for usability. It also lacks in the traceability aspect. For traceability, you need to use the JIRA plugin and drag traceability on JIRA, but the functionality is still quite limited. The biggest gap is mainframe testing. It would be good if I could start with mainframe testing. Manual granting of access is another issue. There is no API that I could use with another system where it is automated. There is an API for loading somebody to a project but not for adding to the application."
"TestRail should improve its pricing."
"Customer support could be enhanced. All the support is provided via chat and emails. Sometimes, you really need to speak to a person, and arranging such calls is not easy."
 

Pricing and Cost Advice

"The cost of this tool, in terms of licensing, is not large."
"The solution is quite reasonably priced for what it offers and offers a monthly subscription model."
"I give the price a five out of ten."
"The price of the solution is based on how many users you have per year. When you grow, it is segmented, For example, 10 to 25, you have a price, and more than 50, or 100, you need to take the enterprise license. I don't think we will reach this point."
"My advice to others is to shop around for the best deal. Some options out there are free in cyberspace."
"Use TestRail Cloud (online TR hosted server) and don't worry about maintenance or scalability. It saves a lot of cash and time."
"The product is not much expensive."
"Negotiate the best deal you can."
"Pricing for small teams seems correct with respect to competitors."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
20%
Financial Services Firm
10%
Manufacturing Company
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for TestRail by Gurock?
Pricing is reasonable for TestRail. It offers good value for money.
What needs improvement with TestRail by Gurock?
TestRail lacks the functionality to map test cases to requirements and risks. While integration with another tool is a workaround, it doesn't fully meet my needs. Additionally, I would appreciate A...
 

Also Known As

Micro Focus Silk Central, Borland Silk Central, Silk Central
TestRail by Gurock
 

Overview

 

Sample Customers

AmBank Group, Krung Thai Computer Services, Deakin University
Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung
Find out what your peers are saying about OpenText Silk Central vs. TestRail and other solutions. Updated: April 2025.
851,823 professionals have used our research since 2012.