Service and Support
Tenable Security Center's customer service is generally helpful and responsive, earning high satisfaction from users. American support is praised for quick responses, while European counterparts face delays. Users appreciate the knowledgeable staff but note occasional slow response times. Supportiveness during deployment and prompt ticket handling are highlighted, though discrepancies in support quality and international delays are noted. Ratings vary, with some scoring highly, but recent decline in thoroughness and speed is reported by others.
Deployment
Tenable Security Center's initial setup is generally considered straightforward and manageable. Preparation is key, including hardware requirements and network configurations. Deployment duration varies significantly depending on organizational size and complexity. Organizations often involve multiple team members and may require integration assistance for larger enterprises, which can introduce complexity. Some report quick deployment, while others cite challenges especially regarding network integration, cloud vs. on-premise implementations, and user permissions. User experiences highlight effective tool usage once configurations are correctly set.
Scalability
Tenable Security Center is highly extensible, catering to both small and large enterprises effortlessly. It accommodates various user levels and asset quantities, with easy expansion by adding licenses or hardware. Even with numerous assets, it maintains efficient performance. Users highlight its capacity to grow with increased demands, supporting extensive networks seamlessly. Tenable Security Center allows for adaptable configurations, meeting diverse needs, and users appreciate its capacity to integrate additional IPs without difficulty. Scalability ratings are generally high.
Stability
Tenable Security Center is highly stable with minimal crashes or critical issues. Users experience some minor bugs or resource-related challenges, but these are infrequent and manageable. Feedback indicates that Tenable consistently fulfills expectations, rated between seven and ten out of ten in terms of stability. Some environments might see operational quirks or require specific configurations, but the platform maintains steady performance with regular updates and good support for resolving issues effectively.