No more typing reviews! Try our Samantha, our new voice AI agent.
Symantec ServiceDesk [EOL] Logo

Symantec ServiceDesk [EOL] Reviews

Vendor: Broadcom
4.0 out of 5
Leave a review

What is Symantec ServiceDesk [EOL]?

Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes.

Get the Help Desk Software Buyer's Guide and find out what your peers are saying about Symantec ServiceDesk [EOL] and more!
Buyer's Guide
Help Desk Software
March 2026
Get the category report
Helped 885,837 peers since 2012
 
 
Key learnings from peers
Last updated Mar 27, 2026

Valuable Features

  • "The technical support is very good and helpful."
  • "I have found the overall features useful, it is intuitive and integrated."

Room for Improvement

  • "The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."
  • "The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Help Desk Software Buyer's Guide for additional reliable information.

Related questions

  • 45
Which Helpdesk software is best for replacing BMC Service Desk Express?
  • 64
When evaluating Help Desk Software, what aspect do you think is the most important to look for?
  • 126
What is your favorite Help Desk Software and why?
  • 77
Should I migrate from TopDesk to JIRA?
  • 126
HIPAA Compliance with JIRA
  • 59
What makes a good ticketing system?
  • 47
What are some tips for setting up and running an effective and efficient IT help desk?
  • 126
What is the best lightweight ticketing system with superior communication options for an educational organization?
  • 284
What should I be looking for in an IT service management platform?
  • 53
Why is Help Desk Software important for companies?

Product Categories

Product Categories
Help Desk Software
 
Symantec ServiceDesk [EOL] Reviews Summary
Author infoRatingReview Summary
Senior Product Analyst at NETNIX4.0I find Symantec ServiceDesk intuitive, integrated, stable, and scalable with good support. However, its web services are sometimes slow, and configuring certain features can be complex. I rate it an eight out of ten.