Symantec ServiceDesk Reviews

What is our primary use case?

My clients use Symantec ServiceDesk to make their requests and the changes to everything.

What is most valuable?

I have found the overall features useful, it is intuitive and integrated.

What needs improvement?

The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes. There are some features that sometimes clients don't know how to configure or define. After their done, and take them out of the CI, it's not easy. It could be simplified. In the next release of this solution, I would like to have automation.

For how long have I used the solution?

I have been using Symantec ServiceDesk for approximately three years.

What do I think about the stability of the solution?

Symantec ServiceDesk is a stable solution.

What do I think about the scalability of the solution?

Symantec ServiceDesk is scalable and it is easy to do. My clients have internally more than 4,000 users using this solution.

How are customer service and support?

The technical support is very good and helpful. I have two tickets open and the support is excellent.

How was the initial setup?

The implementation took approximately one day.

What other advice do I have?

We will be upgrading our version to 17.3. I rate Symantec ServiceDesk an eight out of ten.