Try our new research platform with insights from 80,000+ expert users
Symantec ServiceDesk [EOL] Logo

Symantec ServiceDesk [EOL] Reviews

Vendor: Broadcom
4.0 out of 5
Leave a review

What is Symantec ServiceDesk [EOL]?

Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes.

Get the Help Desk Software Buyer's Guide and find out what your peers are saying about Symantec ServiceDesk [EOL] and more!
Buyer's Guide
Help Desk Software
August 2025
Get the category report
Helped 864,229 peers since 2012
 
 
Key learnings from peers

Valuable Features

  • "I have found the overall features useful, it is intuitive and integrated."

Room for Improvement

  • "The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Help Desk Software Buyer's Guide for additional reliable information.

Related questions

  • 25
Which Helpdesk software is best for replacing BMC Service Desk Express?
  • 42
When evaluating Help Desk Software, what aspect do you think is the most important to look for?
  • 64
Should I migrate from TopDesk to JIRA?
  • 31
What is your favorite Help Desk Software and why?
  • 43
HIPAA Compliance with JIRA
  • 30
What makes a good ticketing system?
  • 17
What are some tips for setting up and running an effective and efficient IT help desk?
  • 115
What is the best lightweight ticketing system with superior communication options for an educational organization?
  • 15
What should I be looking for in an IT service management platform?
  • 11
Why is Help Desk Software important for companies?

Product Categories

Product Categories
Help Desk Software
 

Symantec ServiceDesk [EOL] reviews

Sort by:
RL
Senior Product Analyst at NETNIX
Verified user of Symantec ServiceDesk [EOL]
Dec 5, 2021
Product version discussed: 17.1
Intuitive design, well integrated, and reliable

Pros

"I have found the overall features useful, it is intuitive and integrated."

Cons

"The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."

What is our primary use case?

My clients use Symantec ServiceDesk to make their requests and the changes to everything.

What is most valuable?

I have found the overall features useful, it is intuitive and integrated.

*Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Read full review (228 words)