Good security however, other solutions are easier to manage
Pros and Cons
"Security is the most valuable feature of this product."
"User interface is not user friendly."
"Technical support is the number one concern."
What is our primary use case?
We use Sterling Commerce ConnectDirect for limited transfers where the third party only wants to use this protocol.
Currently we have five administrators that manage, maintain and set-up the exchanges with other partners.
How has it helped my organization?
We are actually looking to decommission this product to migrate to IBM's Sterling B2B Integrator because it is has a built-in Connect Direct and is easier to manage.
What is most valuable?
The most valuable feature of this solution is the security.
What needs improvement?
The product could be improved by making the user interface more user-friendly. Adding nodes, connections and managing the support is too complicated.
Sterling Commerce ConnectDirect would be better if it had a reverse proxy integrated into the DMZ because usually the nodes are installed directly on secure sites internally. We need to put them through additional servers, which is not easy to do. If the product came with its own DMZ portion server it would be helpful.
For how long have I used the solution?
I have been using this solution for five years.
What do I think about the stability of the solution?
Sterling Commerce ConnectDirect is a stable product and has never gone down or had maintenance issues.
What do I think about the scalability of the solution?
This solution is used for high volume transfers so scalability is not an issue.
How are customer service and support?
The technical support is the number one problem. Every time there is an incident or ticket opened, the first response from IBM is to send you a link to a page that is a similar problem. They do not take the time and effort to actually read your problem.
Which solution did I use previously and why did I switch?
We did not use a previous product, Sterling Commerce Connect Direct is only used when a third=party vendor indicates that it's the only option for security.
How was the initial setup?
The initial setup of Sterling Commerce was complex. Troubleshooting an issue has too many possibilities of multiple failure points. To diagnosis, a problem is extensive and takes too long to find the issue.
The deployment did not take very long. The installation of the product itself was simple, however, the integration of clients and transfers to put in place was complicated.
What about the implementation team?
We implemented the solution ourselves.
What was our ROI?
We have not seen a return on investment. It is an additional cost to overhead to use Sterling Commerce ConnectDirect. The knowledge and support required is something you need to learn. To use this product you need special expensive licenses.
What's my experience with pricing, setup cost, and licensing?
The licensing is on a yearly basis.
Which other solutions did I evaluate?
At the time, there was no other option available or acceptable to the third-party vendor.
What other advice do I have?
IBM B2B Integrator could easily answer the Connect Direct need instead of having pure Connect Direct.
I would rate this solution a 5 out of 10.
Which deployment model are you using for this solution?
Disclosure: I am a real user, and this review is based on my own experience and opinions.