Smartsheet Reviews

What is most valuable?

The cloud-based program is so useful, as we used to be emailing Excel spreadsheets around, never knowing who had the most current version. However, the reminders and history functions are the most valuable to me. It’s so easy to use with drag and drop rows and columns.

How has it helped my organization?

We used to send Excel spreadsheets around, or have one person own the “master” and they would have the responsibility of keeping it updated. We also like to use the alert or reminder function. With several people working on one project, having the sheet automatically remind someone of a task or due date is really helpful. I also like using the “webform” to gather information from different people or make data entry easier.

What needs improvement?

I also use Google Spreadsheets, and with that program, you can see (highlighted) which cell is being changed / edited by anyone else that is using the sheet at the same time, live. With Smartsheet you have to“refresh” the sheet to see any changes being made by another user while you are working. Or you can highlight changes after the fact and you can see the history of each cell.

For how long have I used the solution?

I have been using Smartsheet for about 4 years.

What do I think about the stability of the solution?

I have not had any problems with stability or availability.

What do I think about the scalability of the solution?

I have not encountered any scalability issues. I have created templates which makes it easier.

How are customer service and support?

Technical Support is great. Smartsheet has a smart search, which helps to find tutorials and information, with screen shots. There are also lots of online videos, with step by step instructions. If you can’t find your answer, you have to send an email. (No phone or chat support). They are very responsive and helpful with the emails. I have also had a few suggestions for changes, and some of them been have included in the updates.

Which solution did I use previously and why did I switch?

We have used Excel and Google Spreadsheets. Some of our team members were unwilling to learn Smartsheet, so a full transition has not yet happened. Hopefully, this year we will move everything to Smartsheet.

How was the initial setup?

I have found Smartsheet to be very user friendly from setup onwards. I have taught several people to use the program and they found it to be very intuitive and easy to understand.

What's my experience with pricing, setup cost, and licensing?

Pricing is very reasonable. However, you do need be a licensed user to use several of the functions. It’s great to have as many free collaborators as you want, but they are limited to what they can do (editing on cell level only).

What other advice do I have?

I would advise at least one or two people to enroll in the Smartsheet Academy, either in person or online in order to fully utilize all that Smartsheet can do. For the regular user, just one or two quick introduction internal sessions is all it takes. It’s so easy to import existing spreadsheets and start using it right away.

What is most valuable?

How has it helped my organization?

What needs improvement?

What do I think about the stability of the solution?

What do I think about the scalability of the solution?

How is customer service and technical support?

What's my experience with pricing, setup cost, and licensing?

Which other solutions did I evaluate?

What other advice do I have?