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Atlassian Confluence vs Sendbird comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Atlassian Confluence is a cost-effective tool improving time efficiency, knowledge sharing, and quality of life for users.
Sentiment score
1.0
Sendbird improved ROI by streamlining communication, enhancing engagement, increasing user retention, reducing costs, and boosting customer satisfaction.
 

Customer Service

Sentiment score
6.5
Atlassian Confluence support is responsive but limited, with users often seeking help elsewhere due to cost and complexity issues.
Sentiment score
6.0
The Sendbird support team is friendly and responsive, but struggles with technical issues; users prefer using documentation.
This team manages all queries and uses various plugins, such as Tempo for time tracking.
Manager QA at [x]cube LABS
The Atlassian technical support team is reachable through different platforms.
Project Manager at a transportation company with 10,001+ employees
 

Scalability Issues

Sentiment score
7.1
Atlassian Confluence scales efficiently for diverse organizations, though cloud performance and cost concerns exist; integration boosts flexibility.
Sentiment score
6.3
Sendbird efficiently manages high-traffic, supports scalability, minimizes documentation reliance, and reliably handles thousands of users despite occasional SDK issues.
The scalability is quite effective.
Junior Software Developer at Weavers Web Solutions Private Limited
 

Stability Issues

Sentiment score
7.9
Atlassian Confluence is reliable and stable, despite occasional server-related disruptions, with performance improving consistently over time.
Sentiment score
6.0
Sendbird is largely stable with minor issues like URL thumbnails and read receipts, earning user ratings of 7-8/10.
Sendbird works well overall, the stability is sometimes affected by chat lists being randomly ordered rather than in chronological order.
Junior Software Developer at Weavers Web Solutions Private Limited
 

Room For Improvement

Atlassian Confluence faces criticism for poor search, inadequate editing features, inflexible pricing, and scalability issues for large enterprises.
Sendbird faces challenges with SDK delay, high costs, integration issues, and support, needing feature enhancements and better documentation.
More options similar to those available in Word or Google Docs in terms of formatting and other features could enhance its functionality.
Manager QA at [x]cube LABS
This chart used AI to offer users the option to create it based on the data.
Sr Consultant at a tech services company with 10,001+ employees
The documentation for integrating with the Flutter framework is lacking detailed information.
Junior Software Developer at Weavers Web Solutions Private Limited
 

Setup Cost

Atlassian Confluence costs vary by users and add-ons, potentially increasing annually, with complex licensing affecting price perception.
Enterprise users find Sendbird expensive, with high starting prices and costly customization, affecting switching and trial decisions.
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
Manager QA at [x]cube LABS
Money is a factor because Atlassian Confluence is not free.
Project Manager at a transportation company with 10,001+ employees
The subscription cost is quite high, which prevents us from subscribing before the project completion and user testing.
Junior Software Developer at Weavers Web Solutions Private Limited
 

Valuable Features

Atlassian Confluence enhances collaboration with customizable templates, content sharing, and secure integration with Jira and external tools.
Sendbird provides scalable, real-time chat features with intuitive API management, supporting large groups and including statuses and reactions.
I use Atlassian Confluence for task management and other project management tasks, such as reporting, visualization of tasks, tracking the progress of tickets, and understanding how work is progressing.
Project Manager at a transportation company with 10,001+ employees
It's accessible from anywhere, and people from different regions, like India or Germany, can use it in their own time zones.
Sr Consultant at a tech services company with 10,001+ employees
Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.
Junior Software Developer at Weavers Web Solutions Private Limited
 

Categories and Ranking

Atlassian Confluence
Ranking in Enterprise Social Software
3rd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
107
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Knowledge Management Software (1st)
Sendbird
Ranking in Enterprise Social Software
7th
Average Rating
8.2
Reviews Sentiment
5.7
Number of Reviews
7
Ranking in other categories
Help Desk Software (11th), AI Customer Experience Personalization (2nd), AI Customer Support (2nd)
 

Mindshare comparison

As of January 2026, in the Enterprise Social Software category, the mindshare of Atlassian Confluence is 5.8%, down from 10.0% compared to the previous year. The mindshare of Sendbird is 1.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Market Share Distribution
ProductMarket Share (%)
Atlassian Confluence5.8%
Sendbird1.7%
Other92.5%
Enterprise Social Software
 

Featured Reviews

Rabindra K Maharana - PeerSpot reviewer
Sr Consultant at a tech services company with 10,001+ employees
Editing features improve document accessibility
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a forum. Recently, I used a feature in another tool—perhaps GitHub—where it helped prepare a chart. It involved listing resources, like having fifteen people in the X team, ten in the Y team, and seven in the Z team. It created a bar chart showing these numbers. This chart used AI to offer users the option to create it based on the data. It was then created on a separate page and made available.
Pranay Koley - PeerSpot reviewer
Junior Software Developer at Weavers Web Solutions Private Limited
Facilitates user communication with rich features
In our company, we are using Sendbird for building a chat feature within our salon application.  I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…
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881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
12%
Computer Software Company
7%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise26
Large Enterprise52
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Currently, I have no suggestions for improvements. There are no issues with stability or downtime with Atlassian Confluence.
What is your experience regarding pricing and costs for Sendbird?
Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...
What needs improvement with Sendbird?
The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...
What is your primary use case for Sendbird?
In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication betwe...
 

Also Known As

Confluence
Sendbird Calls, Sendbird Desk
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Information Not Available
Find out what your peers are saying about Atlassian Confluence vs. Sendbird and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.