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Atlassian Confluence vs Sendbird comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Ranking in Enterprise Social Software
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
105
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Knowledge Management Software (1st)
Sendbird
Ranking in Enterprise Social Software
10th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
7
Ranking in other categories
Help Desk Software (13th)
 

Mindshare comparison

As of May 2025, in the Enterprise Social Software category, the mindshare of Atlassian Confluence is 10.5%, down from 15.9% compared to the previous year. The mindshare of Sendbird is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software
 

Featured Reviews

Rabindra K Maharana - PeerSpot reviewer
Editing features improve document accessibility
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a forum. Recently, I used a feature in another tool—perhaps GitHub—where it helped prepare a chart. It involved listing resources, like having fifteen people in the X team, ten in the Y team, and seven in the Z team. It created a bar chart showing these numbers. This chart used AI to offer users the option to create it based on the data. It was then created on a separate page and made available.
Pranay Koley - PeerSpot reviewer
Facilitates user communication with rich features
In our company, we are using Sendbird for building a chat feature within our salon application.  I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Documenting everything related to the project is good for me. It enables me to use rich text to document, insert macros and links, highlight with different colors, and organize pages in a hierarchical way."
"As for valuable features, the team management features help us to share information very easily."
"The most valuable features are the ease of creating documentation, as well as charts."
"The solution helped us to see where we were going wrong and where we were doing good, and that helped us to make proper decisions"
"The integration's very good. You still have integration with lots of third party products, and it's very good."
"It is a very popular tool."
"The customization that Confluence offers is one of its most useful features. You can customise it based on the specific project you are working on. It also supports multiple languages."
"Atlassian Confluence's most valuable features are the ease in which you can use the tool, the flexibility in creating folder structures, receiving notifications in case others put remarks on the documents, and working together on documents."
"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."
"The Sendbird developer portal provides each step, including methods, making it easy to implement."
"Sendbird is reliable and generally crash-free."
"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."
"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."
"There are many useful features with Sendbird."
"Sendbird is very flexible, and they have made great strides towards optimization."
"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."
 

Cons

"When we import the data in Confluence from Word or any other document, the formatting is not correct."
"I have a couple of different pipelines that I work with. However, I'd like to see them displayed differently on the same dashboard. So, I would like to have a unified dashboard to view the different pipelines."
"There are some issues with performance when creating tables."
"They can improve the table feature of Confluence. It is currently not adequate."
"There is room for improvement in maybe the tree structure for articles. If you have a lot of articles, it becomes difficult to navigate."
"The way Atlassian Confluence handles tickets could be improved."
"The roadmap feature should be made easier to work with and modify. It's not really scalable."
"When you are creating a table in Confluence, there is no tool to export it into Excel sheet for quick references. We can only export it as an a PDF file, but not into an editable file."
"The documentation for integrating with the Flutter framework is lacking detailed information."
"Their pricing is very high compared to competitors, which is a concern for us."
"More analytics tools could be integrated into Sendbird."
"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."
"I thought that there should be the audio and the video call functionality as well."
"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."
"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."
"Impersonating a user or using a template user to send messages for development purposes would be very useful."
 

Pricing and Cost Advice

"To my knowledge, Atlassian Confluence had a pricing approach which is a commercial open-source solution, so that if you are a company, you had to pay an amount. This fee was not huge compared to other traditional solutions, and it was free for personal use or if you were an individual."
"Maybe we're only using 10% of it, but we have to pay for everything."
"In my opinion, it's worth the investment"
"Confluence charges an extra fee for analytics."
"The issues I have with the pricing are in respect to the add-ons."
"The product is neither cheap nor expensive, meaning its price falls somewhere in the mid-range zone."
"There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
"Making integration with other tools easier would be beneficial."
"There is a starter plan for $399 per month, and a pro plan for $799 dollars."
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Top Industries

By visitors reading reviews
Educational Organization
70%
Financial Services Firm
5%
Computer Software Company
4%
Manufacturing Company
4%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
With Atlassian, the costs are reasonable. Although higher than before when we used multiple platforms and licenses, having a collaborative platform like this is advantageous. It streamlines license...
What needs improvement with Atlassian Confluence?
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a foru...
What is your experience regarding pricing and costs for Sendbird?
Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...
What needs improvement with Sendbird?
The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...
What is your primary use case for Sendbird?
In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication betwe...
 

Comparisons

 

Also Known As

Confluence
Sendbird Calls, Sendbird Desk
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Information Not Available
Find out what your peers are saying about Atlassian Confluence vs. Sendbird and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.