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Atlassian Confluence vs Sendbird comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Ranking in Enterprise Social Software
3rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
105
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Knowledge Management Software (1st)
Sendbird
Ranking in Enterprise Social Software
10th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
7
Ranking in other categories
Help Desk Software (13th)
 

Mindshare comparison

As of June 2025, in the Enterprise Social Software category, the mindshare of Atlassian Confluence is 10.6%, down from 15.1% compared to the previous year. The mindshare of Sendbird is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software
 

Featured Reviews

Rabindra K Maharana - PeerSpot reviewer
Editing features improve document accessibility
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a forum. Recently, I used a feature in another tool—perhaps GitHub—where it helped prepare a chart. It involved listing resources, like having fifteen people in the X team, ten in the Y team, and seven in the Z team. It created a bar chart showing these numbers. This chart used AI to offer users the option to create it based on the data. It was then created on a separate page and made available.
Pranay Koley - PeerSpot reviewer
Facilitates user communication with rich features
In our company, we are using Sendbird for building a chat feature within our salon application.  I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There is a good library of templates for a wide range of needs."
"I love the reports and the Confluence board."
"It integrates well with other Atlassian products"
"Document collaboration is the most valuable aspect of the solution."
"It's easy to search for information."
"It is a very popular tool."
"Collaboration is most valuable. You can upload or create your documents on Confluence and share them with your team members. Your team members also can share documents."
"The interface is good....I didn't face any issues with the scalability. It was very good."
"Sendbird is very flexible, and they have made great strides towards optimization."
"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."
"The Sendbird developer portal provides each step, including methods, making it easy to implement."
"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."
"Sendbird is reliable and generally crash-free."
"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."
"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."
"There are many useful features with Sendbird."
 

Cons

"There are some issues with performance when creating tables."
"We have to use other applications that make Atlassian Confluence more customized for what you want. They should improve by adding the ability to make more customizations."
"Some elements of the user interface could be more user-friendly, including embedding diagrams."
"The solution is not very user-friendly."
"The UX is a little bit all over the place."
"The user interface could be improved."
"The user interface is a little bit stale. The file attachments and how they work could be improved. There is also room for improvement when it comes to CDNs."
"I would like to see more macros provided by the company included in the license."
"I thought that there should be the audio and the video call functionality as well."
"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."
"Their pricing is very high compared to competitors, which is a concern for us."
"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."
"Impersonating a user or using a template user to send messages for development purposes would be very useful."
"More analytics tools could be integrated into Sendbird."
"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."
"The documentation for integrating with the Flutter framework is lacking detailed information."
 

Pricing and Cost Advice

"There is a license needed to use Atlassian Confluence."
"We have to pay licensing fees."
"Making integration with other tools easier would be beneficial."
"When you purchase this solution you get some support."
"For us, it's free to use. We don't pay any licensing."
"There is an annual license."
"There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
"The product is neither cheap nor expensive, meaning its price falls somewhere in the mid-range zone."
"There is a starter plan for $399 per month, and a pro plan for $799 dollars."
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Top Industries

By visitors reading reviews
Educational Organization
53%
Financial Services Firm
8%
Computer Software Company
6%
Manufacturing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
With Atlassian, the costs are reasonable. Although higher than before when we used multiple platforms and licenses, having a collaborative platform like this is advantageous. It streamlines license...
What needs improvement with Atlassian Confluence?
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a foru...
What is your experience regarding pricing and costs for Sendbird?
Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...
What needs improvement with Sendbird?
The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...
What is your primary use case for Sendbird?
In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication betwe...
 

Comparisons

 

Also Known As

Confluence
Sendbird Calls, Sendbird Desk
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Information Not Available
Find out what your peers are saying about Atlassian Confluence vs. Sendbird and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.