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June 2022
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Sreekrishna Mohandas - PeerSpot reviewer
Chief SAP - ICT (Digital & IT) at a energy/utilities company with 1,001-5,000 employees
Real User
Top 20
Great for following KPIs, good performance and good for presentations
Pros and Cons
  • "The solution makes for very productive and really informative decision making. It can lead the whole business and build a strategy across whole working departments."
  • "The cost of owning the solutions from Tableau is much higher compared to any other analytical solutions."

What is our primary use case?

We have been using Tableau for all sorts of analytical tasks. When I was having an ERP SAP practice, we used SAP analytical tools and IBM Cognos plus Tableau for dynamic display session purposes. Tableau ended up being the best solution. That is why we moved over to Tableau. We predominantly implement and use Tableau. 

How has it helped my organization?

It's a pure data platform. Everyone relies on Tableau. Our departmental meetings and reports for monthly meetings and reviews happen live on Tableau. We can prepare all of our KPIs on it. In fact, all of our KPIs can be placed onto one single screen and divided into nine tiles that can be further divided.

We can easily review and define all of our KPIs. The data is perfectly validated. It allows us to run corporate and board presentations purely on Tableau's visualization center.

What is most valuable?

It's an extremely good product with respect to performance and analytics. 

All the transactions that are happening are happening in SAP and some of the solutions are in Oracle as well. The combination, the data extraction which is filtered into authenticated, validated financial data, sales data, material data, etc, into Tableau platform is very useful for us.   

The solution makes for very productive and really informative decision making. It can lead the whole business and build a strategy across whole working departments.

What needs improvement?

The licensing costs of Tableau are on the higher side and probably if you wanted more adaptability in usage across business divisions you need to have more reasonable pricing of licenses of Tableau. Tableau is a standalone product. That is a disadvantage.

Due to the fact that it is a standalone product, it has to extract the data from other ERP systems or other bespoke systems and other data systems, etc. If you have big data systems and you have got other informed decision-making tools and the data is being extracted into Tableau it is dependent on many other platforms.

In contrast, if you use SAP vertical data systems and you have SAP's Data Hub, etc., then everything is vertically integrated. The whole data pipeline is vertically integrated and there is a visualization screen right there as well. Therefore, you don't normally have to go for a separate integration process altogether or need a data extraction solution.

In the end, Tableau has got two or three disadvantages in the sense that it is not a seamlessly integrated platform, end-to-end platform. It's purely a standalone reporting tool. On top of that, the licensing cost is extremely on the higher side. Thirdly, IT divisions probably are a little bit hesitant to use Tableau due to the fact that separate training is required, and separate skill sets are needed to develop everything. 

The cost of owning the solutions from Tableau is much higher compared to any other analytical solutions.

For how long have I used the solution?

We've used Tableau for the past two and a half years or so.

How are customer service and technical support?

Technical support is okay. It depends on the countries. I was in Australia for some time and there the support is much better than in India. This is probably due to the fact that a number of users are struggling with it and you get delayed support here. It's better to use Tableau proactively and develop a center of excellence in our organization. That is what I did and it helped us out a lot. I don't have any complaints about technical support per se.

Which solution did I use previously and why did I switch?

Tableau is undisputedly the number one analytical product in the world. I have given a long presentation to management and the CEO about what differentiates Tableau over other products such as Cognos and Hyperion, SAP, etc. Lumira also is a strong contender, however, Tableau is way ahead because of the dynamic reporting that is possible and the whole virtualization that is very easy to produce, or reproduce. The business users themselves enjoy working on Tableau much better than other solutions like SAP, Cognos, Hyperion, etc.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is a bit high.

What other advice do I have?

We're only customers. We don't have a business relationship with the company.

We have not moved to the cloud so far with this product. Only SAP Ariba is on the cloud. The rest of our solutions, all analytical solutions, are on-premise solutions only.

Businesses should know what exactly they can do with Tableau. It's not just a visualization center or dashboard. You can contact a lot of assets that are in use - such as institutional analytics, predictive analytics, and prescriptive analytics. It can integrate with any artificial intelligence learning solutions and analytic solutions. That is where big data analytics play an important role. Modern business is more focused on all sorts of big database analytical solutions, especially for retail and other larger CRM business.

A company needs to decide answers to questions such as "how do you extract data?" or "Which department wants what data?". They would definitely need to have an initial, extremely focused approach of implementing it, with the full participation of the business teams. That is how a successful Tableau implementation needs to happen. However, it doesn't end there. You also need to educate business users or corporates on the solution as well.

Tableau is an extremely good product. I'd advise other users to use all aspects of and take advantage of its capabilities. Tableau has many licensing products available and a whole analytical model should be under one platform rather than going for bits and pieces from Oracle, IBM, SAP, Microsoft, etc.  Tableau is undisputedly the leader of the whole analytical solution and it should remain so only because it should have a larger use phase.

The training of Tableau is good, however, users should be aware that the consultants' availability across various countries is limited. I'm from Bangalore and if I need a Tableau consultant it's very difficult to locate one. You can, however, often find freelancing consultants. They can also get the job done.

Overall, I'd rate the solution seven out of ten.

There are so many solutions on the market. Primavera solution is a project management software. There is no product that can beat Primavera in the project management functions so you have many such project management products, SAP Project Manager, Product and Portfolio management is there, Microsoft Project is there. There are other Oracle project management solutions out there and then Primavera is there. 

When Oracle purchased this solution, the popularity of Primavera died out. I've personally stopped recommending that particular product. There are others that cost less, so why use that one?

Tableau should learn from Primavera, and ensure it builds its user base and market its abilities so that corporates understand the depth and breadth of its usage. Many only use 10-20% of its capabilities. It's the duty of Tableau to ensure potential use cases are advertised and more information is disseminated to corporates to help them understand how it can benefit them and why that should adopt it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IS Sr Reporting Specialist at Community Health Network of Connecticut, Inc.
User
Top 20
Easy to use, provides a self-service environment, and offers high performance
Pros and Cons
  • "From siloed reports, we went to a centralized knowledge hub, combining cross-functional data, and helping decision-makers see the data as a whole, therefore making more informed decisions."
  • "Ad-hoc reporting capabilities would be ideal."

What is our primary use case?

The primary solution was to provide a centralized way to access siloed cross-functional reports. 

By using Qlik Sense, we were able to combine data from our BI solution, ERP, and other systems, to provide daily reports, plus analytics capabilities with high performance. 

As Qlik Sense is an in-memory solution, the performance is fast and provides real-time insights. 

Also, with their ETL capability, we were able to perform ETL without a true data warehouse. It saved us a lot of money by being able to postpone the DW project and gave us time to think of other solutions, like data lakes.

How has it helped my organization?

From siloed reports, we went to a centralized knowledge hub, combining cross-functional data, and helping decision-makers see the data as a whole, therefore making more informed decisions. 

Also, the self-service capability allowed users to create their own reports on the fly. People from different departments were pulling their data from different sources and presenting their own truth. 

With Qlik Sense, and being able to provide a central data hub, we were able to recreate most of the siloed reports, present one truth on the data, and increase the trust of the organization in the data being presented, gaining leadership approval.

What is most valuable?

The ETL capability is great. It facilitated the integration of data from different sources without a true data warehouse. Being able to pull data directly from the ERP system and apply the business rules in Qlik, and combine it with the BI data, decreased the business process time. We had to send every request over to our overseas BI team. Being able to have at least one BI resource in-house who is an expert in Qlik, we decrease the development time and started delivering solutions in a much more timely manner. 

The ease of use, providing a self-service environment, and high performance when interacting with the dashboards and reports are all great.

What needs improvement?

Ad-hoc reporting capabilities would be ideal. Despite the solution being a self-service solution, many users still struggle to create their reports. With an easy drag-and-drop style report, it would make a huge difference. There are extensions for that, however, you have to pay them separately. 

Having a report publication feature is also very important, and it is not native to the on-prem version. However, Qlik has made huge advancements on the cloud version, and adding the hybrid capabilities, in which we can maintain the data in-house and just publish the dashboards to the cloud, will allow us to soon go to the cloud and have access to all those extra features we are missing on-prem. 

For how long have I used the solution?

I've used the solution for seven years.

What do I think about the stability of the solution?

The product is very stable. They release three to four updates every year. That way, if bugs come up, they are fixing them in a timely manner. They always listen to the user community and tend to develop what is being requested.

What do I think about the scalability of the solution?

The solution is very scalable, especially the cloud version. Their licensing agreement works really well for large organizations.

How are customer service and support?

The initial support has to come from the vendors, which is something I don't like much, as it can be costly. However, I believe they are starting to provide direct support in certain cases. The use of the Qlik Community is fantastic, as they have experts providing solutions and fixes in a timely manner as well.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

SAP Business Objects. They were very expensive and lacked the dashboard capability side of it. It was also very complex and needed more internal resources. Every request would take longer for it to be developed as well.

How was the initial setup?

The setup was very straightforward. The setup is done through 3rd-party vendors, so you just need to make sure you spend a little more and hire an experienced consulting company for the work.

What about the implementation team?

We implemented it via a vendor. Having the knowledge of experienced consultants doing the work is worth it and can prevent huge delays and problems.

What was our ROI?

I am not really sure about the full ROI numbers, however, compared to what we would have spent with the DW development, and increased headcount, we would have spent a lot more money. As I said, their licensing plan makes it very simple and cost-effective when we need to add more users.

What's my experience with pricing, setup cost, and licensing?

I'd advise users to go to the cloud. If you can, go directly to the SaaS version. From a cost perspective, it was cheaper than other solutions - and better. Now it might seem more expensive, however, with all the features available, and being able to create a full data pipeline, it makes more sense using Qlik Sense.

Which other solutions did I evaluate?

We also looked into Power BI and Tableau.

What other advice do I have?

Definitely go to the cloud. Use the SaaS solution as it offers more capabilities and you don't need to be concerned about the back-end management. If fully going to the cloud is not possible, think of a hybrid solution. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Data Visualization
June 2022
Get our free report covering , and other competitors of SAP BusinessObjects Dashboards. Updated: June 2022.
610,229 professionals have used our research since 2012.