Samanage vs Spiceworks comparison

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Samanage

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and Samanage compete in IT management solutions. Spiceworks seems to have an advantage with robust community support, while Samanage offers extensive features and integration options, making it attractive despite higher costs.

Features: Spiceworks offers comprehensive help desk and inventory tools, extensive plugin support, and strong community engagement. Samanage provides advanced workflow automation, asset management, and reporting capabilities. Its modern interface enhances accessibility and efficiency.

Ease of Deployment and Customer Service: Spiceworks offers straightforward deployment with community-driven support, making it ideal for smaller organizations. Samanage provides flexible cloud-based deployment and professional customer service, ensuring a smoother transition and continuous support.

Pricing and ROI: Spiceworks is known for its zero initial setup cost, providing an economical option. The reliance on community support may result in lower ROI regarding professional enhancements. Samanage demands a higher initial investment, offering a stronger return through its advanced capabilities and direct support structure.

To learn more, read our detailed Samanage vs. Spiceworks Report (Updated: December 2025).

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Samanage vs. Spiceworks

December 2025

Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Samanage

Ranking in Help Desk Software

16th

Ranking in IT Asset Management

12th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (15th), License Management (9th)

Spiceworks

Ranking in Help Desk Software

14th

Ranking in IT Asset Management

10th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (42nd)

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of Samanage is 1.6%, up from 0.9% compared to the previous year. The mindshare of Spiceworks is 1.3%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Spiceworks	1.3%
Samanage	1.6%
Other	97.1%

Help Desk Software

Featured Reviews

Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"The most valuable features are the inventory and personalization."

"The software is cloud-based, so I do not need to store any data locally."

"Tickets by e-mail, with actions by hastag."

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

"Helpdesk and inventory are both equally valuable, and they form the true core of the product."

More Spiceworks pros

Cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

"I am unable to provide suggestions for improvement at this moment."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."

"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

"Sometimes, it can be difficult to integrate what you need."

"The SNMP sniffer requires a lot of work to get right."

"The customer service is okay, however, I would appreciate much more clarity on what I want to know exactly."

More Spiceworks cons

Pricing and Cost Advice

"It is expensive."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It's free."

"The product is free! Get it now."

"The tool is cheap."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

See which vendors are best for you

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Comms Service Provider

11%

Construction Company

Performing Arts

University

12%

Computer Software Company

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

What needs improvement with Samanage?

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

Provance IT Asset Management Pack vs Samanage

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Product Reports

Download Samanage product report

Help Desk Software

December 2025

Download Spiceworks product report

January 2026

Overview

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Sample Customers

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino