Samanage vs Spiceworks comparison

Read 47 Spiceworks reviews

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86% willing to recommend

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and Samanage compete in IT management solutions. Spiceworks seems to have an advantage with robust community support, while Samanage offers extensive features and integration options, making it attractive despite higher costs.

Features: Spiceworks offers comprehensive help desk and inventory tools, extensive plugin support, and strong community engagement. Samanage provides advanced workflow automation, asset management, and reporting capabilities. Its modern interface enhances accessibility and efficiency.

Ease of Deployment and Customer Service: Spiceworks offers straightforward deployment with community-driven support, making it ideal for smaller organizations. Samanage provides flexible cloud-based deployment and professional customer service, ensuring a smoother transition and continuous support.

Pricing and ROI: Spiceworks is known for its zero initial setup cost, providing an economical option. The reliance on community support may result in lower ROI regarding professional enhancements. Samanage demands a higher initial investment, offering a stronger return through its advanced capabilities and direct support structure.

To learn more, read our detailed Samanage vs. Spiceworks Report (Updated: March 2026).

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Samanage vs. Spiceworks

March 2026

Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Samanage

Ranking in Help Desk Software

16th

Ranking in IT Asset Management

12th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (17th), License Management (5th)

Spiceworks

Ranking in Help Desk Software

15th

Ranking in IT Asset Management

10th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (42nd)

Mindshare comparison

As of March 2026, in the Help Desk Software category, the mindshare of Samanage is 1.6%, up from 1.0% compared to the previous year. The mindshare of Spiceworks is 1.3%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
Spiceworks	1.3%
Samanage	1.6%
Other	97.1%

Help Desk Software

Featured Reviews

Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

"Samanage has not only taken over asset and inventory management, but it also has the ability to function across departments, making it easy for end users to submit help desk tickets for IT, HR, and Finance."

"It's easy to understand."

"Its perfect for a start-up/small/medium company where you are trying to get the most out of a software package with as little cost as possible; and how can you go wrong with a free, stable and very useful software?"

"We have taken this from a central location and expanded our reach over 8 different companies with around 1000 devices all reporting to one location, and I have had no issues and do not foresee any as we continue to expand and install SpiceWorks at our remaining customers."

"The most valuable features are the inventory and personalization."

"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."

"It’s fantastic because its free to use and easy to set-up in house, but it’s quite sluggish on the administrator end, but considering its free you cannot complain."

"As a free solution, it has provided us a huge benefit, with the only expense being a virtual machine off of an existing cluster."

"The customization of the service desk; we set it up for use by different departments that had specific tracking needs and were able to meet those needs."

More Spiceworks pros

Cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

"There are definitely areas for improvement, but so far, so good."

"The ticketing system could be more robust, more like a service desk."

"The customer service is okay, however, I would appreciate much more clarity on what I want to know exactly."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"Yes, too many. We tried it on a VM, but we had to reboot every 2 days."

"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."

"The GUI must be improved."

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

"Mac networking needs improving, as everything has to be manually entered in a Mac environment."

More Spiceworks cons

Pricing and Cost Advice

"It is expensive."

"The tool is cheap."

"It's free."

"The product is free! Get it now."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Comms Service Provider

10%

Computer Software Company

Financial Services Firm

Computer Software Company

11%

University

10%

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

What needs improvement with Samanage?

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

What is your primary use case for Spiceworks?

If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, we will ensure it is provided.

What advice do you have for others considering Spiceworks?

It performs its intended functions. We may use it, but perhaps not for ourselves, but for our customers, potentially with Channel Partners. Whenever we are posting any query or reply on a ticket, i...

Provance IT Asset Management Pack vs Samanage

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Product Reports

Download Samanage product report

Help Desk Software

March 2026

Download Spiceworks product report

February 2026

Overview

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Sample Customers

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino