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MIT at a tech services company with 51-200 employees
Real User
Top 20
Useful dual band, low cost, and scalable, but old firmware unstable
Pros and Cons
  • "Having dual-band is important. Having compatibility with very old equipment on certain frequencies, for example on 2.4 and 5.8."
  • "I would like to see more cloud features that some of the other competitors such as Cisco Meraki have that are very nice."

What is our primary use case?

We use the solution for big houses and sometimes in hotels.

How has it helped my organization?

This solution has helped my organization a little bit.

What is most valuable?

Having dual-band is important. Having compatibility with very old equipment on certain frequencies, for example on 2.4 and 5.8. On the 2.4 frequency, there are a lot of things in the house that uses it, sometimes old TVs cannot connect to the new technologies but they work fine with this solution.

What needs improvement?

I would like to see more cloud features that some of the other competitors such as Cisco Meraki have that are very useful.

In an upcoming release, I would like to see faster updates and advancements. 

Cisco product can show you all the traffic on the cloud, what kind of traffic, who is connected, and who disconnected. They have a lot of statistics, all the Mac addresses and IPs. You can see a lot of information. Additionally, It is very easy to find some specific equipment. For example, what port is connected and what others do not. If you also put some switches from Meraki, you also will have a lot more features, plenty of more. That is why it is expensive but it's the best definitely. This solution should take some of the beneficial features from those two solutions I mentioned and upgrade.

For how long have I used the solution?

I have used the solution in the past 12 months.

What do I think about the stability of the solution?

When we upgrade the access points to the newest version, it does not work all the time, when this occurs we need to roll back the firmware.

What do I think about the scalability of the solution?

The solution is scalable. The eight-person IT department is using the solution as well as everybody else because they use wifi, approximately 32 employees.

How are customer service and technical support?

The customer support is satisfactory. Sometimes the support would rather the customer use the technical chats or forums that they have. They do not always take the call.

I rate Ubiquiti Wireless customers support an eight out of ten.

Which solution did I use previously and why did I switch?

We have used previously Cisco, IronNet, and Ruckus. I have found Ruckus to be the best.

How was the initial setup?

Sometimes when you are trying to set up the access points it comes with old firmware which makes it have problems when setting it up on the controller. It can be very difficult. However, if the firmware is not too old it will work fine. 

What's my experience with pricing, setup cost, and licensing?

If you do not have a big budget, you can use Ubiquiti, it is cost-effective.

What other advice do I have?

Those wanting to purchase solutions try and balance between the price and features, with this solution it is very cheap in comparison with Cisco and Ruckus. For example, if you are looking for houses best suited, the high-end houses are a good fit. For companies, they might have a larger budget to invest in more expensive equipment. Ubiquiti for houses is more than enough.

I rate Ubiquiti Wireless a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Pawel Gawronski
Enterprise Architect at RB
Real User
Top 5
Good cybersecurity, helpful support, and scales well, but documentation needs to be improved
Pros and Cons
  • "The security and the capabilities of the platform are the most valuable features."
  • "Documentation is an area that needs review. It should be more dynamic and it should be easier."

What is most valuable?

The security and the capabilities of the platform are the most valuable features.

Cybersecurity is very strong.

They have good authentication and authorization that is very secure for mobile users and other users as well.

What needs improvement?

Documentation is an area that needs review. It should be more dynamic and it should be easier. 

The dashboarding capabilities need to be improved. I want to have all of the information on one dashboard. It should show all of the details about the Wi-Fi system, how it has helped, the architectural design, and the KPIs.

Definitely, I would like to have some modules for ML built into the platform. This is something connected with AI. 

I would like more information about the user experience that should be included in the Wi-Fi process and products for every vendor. 

The user experience is important, and digital experience is how we perceive Wi-Fi in the organization. It is what we would like to have also seen on the visualizations such as dashboards.

For how long have I used the solution?

I have been working with Cisco Wireless WAN for more than five years.

We are using the latest version.

What do I think about the stability of the solution?

Cisco Wireless WAN is a stable solution.

What do I think about the scalability of the solution?

It is a very scalable solution, we are using it in an organization with more than 100,000 users.

How are customer service and technical support?

I am satisfied with the technical support. They are awesome.

How was the initial setup?

The initial setup is easy for one location. 

The problem is when you have a complex environment, as in global architecture. When trying to go with their cloud set up, sometimes you cannot.

Overall, it is easy to set up.

What's my experience with pricing, setup cost, and licensing?

Pricing is always a topic of discussion. I would like to see it priced fairly. 

The pricing is based on how much is ordered from the vendor and what type of discount they receive.

What other advice do I have?

I would rate Cisco Wireless WAN a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer1288941
Director de Negocio. Redes, Comunicaciones y Seguridad at Avanti21 Sistemas y telecomunicaciones, S.L.
Real User
Top 5
An industrial-level Wi-Fi solution with good performance and is easy to deploy
Pros and Cons
  • "The most valuable features are price, quality, and performance."
  • "This solution needs different models that are more specialized for certain customers."

What is our primary use case?

I am a system integrator and this is one of the solutions that I implement for my customers.

My customers use the Aruba Wireless WAN for Wi-Fi connectivity and network connectivity. It is typically used in an industrial setting.

What is most valuable?

The most valuable features are price, quality, and performance.

What needs improvement?

This solution needs different models that are more specialized for certain customers.

For how long have I used the solution?

I have been using Aruba Networks products since they first were available in Spain, many years ago.

What do I think about the stability of the solution?

The stability depends more on the customers, their environment, and how they are using the product. The product is used frequently.

What do I think about the scalability of the solution?

Our customers are medium-sized and large businesses.

How are customer service and technical support?

I deal with the technical support team for Aruba and they are nice. The support is fine.

Which solution did I use previously and why did I switch?

I have used many other similar solutions including those by Extreme Networks, Cisco, Ruckus Networks, and Huawei. Huawei is the market leader in this domain.

How was the initial setup?

The initial setup of this solution is simple and I would say that it works fine. It only takes a few minutes to deploy.

What about the implementation team?

We perform the installation for our customers.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is approximately 1,000,000 ESP ($6,750 USD).

What other advice do I have?

Aruba has good enterprise solutions that I provide to my customers. I would suggest using it with it together with a good network that has the proper security set up.

I would rate this solution a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Get our free report covering Ubiquiti Networks, Cambium Networks, Fortinet, and other competitors of Ruckus Wireless WAN. Updated: January 2022.
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