Polycom RealPresence Clariti Reviews

Polycom RealPresence Clariti offers a variety of licensing models, with pricing considered mid-range. It's often cheaper than Cisco while maintaining excellent quality. Costs are influenced by endpoint numbers and license levels, making it potentially high for small companies. Organizations can reduce costs by integrating Polycom hardware with Zoom. Users highlight the solution's effectiveness and broader range of affordable products like the X30, X50, and soundbar. Pricing is generally rated between four and six out of ten.

• "Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."

Polycom RealPresence Clariti is primarily utilized by organizations for secure on-premises and cloud video conferencing. Public sector entities value its open integration with platforms like Microsoft, enabling worldwide branch connectivity. Its advanced video and audio clarity is favored by enterprise clients for lifelike communication experiences. Federal agencies prefer its on-premises capabilities, ensuring security. Integrators appreciate its architectural flexibility for designing robust teleconferencing infrastructures, making it suitable for both national and international partner engagements.

Technical support for Polycom RealPresence Clariti shows some improvement after relocating to countries like Poland and the US. Partners receive reliable technical assistance. However, regions like Moscow face difficulties due to office closures. The support requires enhancement, particularly following HP's acquisition, which introduced a new model causing a learning curve for new staff.

Polycom RealPresence Clariti's initial setup varies in complexity. Some users find it straightforward and admin-friendly, completing setup in days with vendor assistance, while others note challenges with remote connections. Two engineers often handle installation and maintenance, without formal documentation support. Setup typically involves deploying virtual software, media suites, DMA, and licensing, followed by network adjustments and endpoint tests. Some organizations compare it favorably to Cisco for ease of deployment, despite a learning curve.

Polycom RealPresence Clariti scales efficiently, relying primarily on its software and licensing. Users can leverage their hardware, adjusting based on deployment size and equipment. Scalability is highly rated, accommodating users in diverse settings with varying licensing requirements. Implementations are straightforward, even in complex solutions with redundancy. Scalability performance is consistently high-ranking due to its adaptability to network environments and user count, without being constrained by conventional usage patterns.