Learn what your peers think about OpenText Service Manager [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

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879,259 professionals have used our research since 2012.

it_user671316

Chief Architect at a government with 10,001+ employees

May 24, 2017

We can have all our requests and incidents registered in one system.

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it_user671322

Head of Architect at a government with 10,001+ employees

May 24, 2017

A valuable feature for us is that we have an ordered way to handle all the cases that we can handle with the infrastructure.

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it_user671352

Automation specialist at a financial services firm with 10,001+ employees

May 24, 2017

It helps to register things, to see the changing parts, and to correlate incidents.

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it_user671370

Configuration Manager

May 24, 2017

Technical support is pretty good.

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it_user671319

Systems admin at a financial services firm with 10,001+ employees

Jun 1, 2017

It's mostly so reliable and has a lot of functionality. We're using a lot of HPE tools and we can do a lot with it. So, its functionality is the most valuable feature.

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it_user928242

Works at DXC. Technology

Sep 10, 2018

It gives us better understanding and control of service management.

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reviewer1255740

Enterprise Service Management Head at a tech services company with 51-200 employees

Jan 9, 2020

Its flexibility and ease of customization are its most valuable features.

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Show 10 more reviews (out of 21)

OpenText Service Manager [EOL] Cons review quotes

it_user363291

Managing Director at Canberra Solutions Ltd

Dec 30, 2015

The user interface is very clunky. It's only now beginning to be a web-based interface, but for now it's still very clunky.

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it_user567978

Head Of Servoce Operation Managememt

Dec 8, 2016

It needs good integration with the configuration database, that's lacking at the moment, It's not that good.

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it_user671310

Director at a pharma/biotech company with 10,001+ employees

May 24, 2017

There's a lot of manual work, which is error prone and time consuming, in how the code gets transported from one system to the other.

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Buyer's Guide

OpenText Service Manager [EOL]

December 2025

Free Report: OpenText Service Manager [EOL] Reviews and More

Learn what your peers think about OpenText Service Manager [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

DOWNLOAD NOW

879,259 professionals have used our research since 2012.

it_user671316

Chief Architect at a government with 10,001+ employees

May 24, 2017

The greatest issue for us is to understand the roadmap. We want to know whether we should upgrade now or should we wait three months.

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it_user671322

Head of Architect at a government with 10,001+ employees

May 24, 2017

It needs to be easier to use for the end users because one problem we had was that we are handling different kinds of cases.

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it_user671352

Automation specialist at a financial services firm with 10,001+ employees

May 24, 2017

There should be some front desk provided or some options to let our users serve themselves, because we have about 5000 servers and 400 applications.

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it_user671370

Configuration Manager

May 24, 2017

I think one area which is the most painful from my point of view is if you need to integrate a lot of the tools, and being able to make that a lot more seamless.

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it_user671319

Systems admin at a financial services firm with 10,001+ employees

Jun 1, 2017

It, still, has a bit of more of improvement possibilities in the codeless part. But, I can see that they are working on it, so that's quite good as well.

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it_user928242

Works at DXC. Technology

Sep 10, 2018

Pure cloud-based native functionality is lacking.

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reviewer1255740

Enterprise Service Management Head at a tech services company with 51-200 employees

Jan 9, 2020

Their end-user interface and technical support features could be improved.

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Show 10 more reviews (out of 21)