Top 10 OpenText Service Manager [EOL] Alternatives

Name: OpenText Service Manager [EOL]
Brand: OpenText
Rating: 3.6 (48 reviews)

Vendor: OpenText

3.6 out of 5

48 reviews
79% willing to recommend

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Top OpenText Service Manager [EOL] Competitors

Discover the top alternatives and competitors to OpenText Service Manager [EOL] based on the interviews we conducted with its users. The top alternative solutions include ServiceNow, JIRA Service Management, and Freshservice. The alternatives are sorted based on how often peers compare the solutions.

OpenText Alternatives Report

Learn what solutions real users are comparing with OpenText, and compare use cases, valuable features, and pricing.

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ServiceNow

4.3 out of 5

ServiceNow

4.3 out of 5

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

Pricing

It has a higher cost compared to local/regional solutions.

It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.

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Pricing

It has a higher cost compared to local/regional solutions.

It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.

JIRA Service Management

4.1 out of 5

JIRA Service Management

4.1 out of 5

OpenText Service Manager [EOL] attracts with pricing and support, offering strong incident management and asset management. In comparison, JIRA Service Management appeals due to agile project integration and adaptability, supported by cloud deployment and responsive customer service, enhancing operation efficiency.

Pricing

OpenText Service Manager [EOL] incurs higher setup costs, while JIRA Service Management offers a cost-effective alternative with more straightforward setup processes, making JIRA the more affordable option between the two.

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Pricing

Freshservice

4.1 out of 5

Freshservice

4.1 out of 5

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Pricing

The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.

Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.

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Pricing

The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.

Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.

BMC Helix ITSM

4.0 out of 5

BMC Helix ITSM

4.0 out of 5

BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even your organization’s most advanced management requirements.

Pricing

It is costly, but it is well worth it.

Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.

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Pricing

It is costly, but it is well worth it.

Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.

ManageEngine ServiceDesk Plus

4.0 out of 5

ManageEngine ServiceDesk Plus

4.0 out of 5

ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making.

Pricing

The prices are attractive. Customer can use a subscription if they do not have enough budget.

For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.

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Pricing

The prices are attractive. Customer can use a subscription if they do not have enough budget.

For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.

Clarity SM

3.9 out of 5

Clarity SM

3.9 out of 5

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Pricing

I don't see anyone other than large companies being able to afford this system.

Pricing is simple, as it’s per concurrent analysts.

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Pricing

I don't see anyone other than large companies being able to afford this system.

Pricing is simple, as it’s per concurrent analysts.

TOPdesk

3.9 out of 5

TOPdesk

3.9 out of 5

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help.TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR complianceResult at our global customer base : 98% customer retention rate99% of our implementations within budget and timeframe90% up and running within 3 monthNPS score of 35 (4500 cusotmers) 98% customer recommondation score4,7 score at Gartner Peer InsightsOur ecosystem consist of :4500 customers across 45 countries > 300.000 daily users> 15.000.000 supported end-users40+ partnersWhat makes TOPdesk unique?• ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management• License based on end users or service agents, whateveris best for you• Unlimited number of assets or self service users• Easy to implement: get up and running quickly• Choose between on-premises or SaaS

Pricing

Compared to other products in this segment, I think that they are priced well and not too expensive.

The solution is inexpensive compared to competitors.

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Pricing

Compared to other products in this segment, I think that they are priced well and not too expensive.

The solution is inexpensive compared to competitors.

SCSM

3.5 out of 5

SCSM

3.5 out of 5

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Pricing

It is a lower price vs. other things on the market.

It is an expensive solution.

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Pricing

It is a lower price vs. other things on the market.

It is an expensive solution.

ConnectWise PSA

4.1 out of 5

ConnectWise PSA

4.1 out of 5

ConnectWise PSA is an award-winning professional services automation solution that connects your entire organization. Save time throughout your entire business lifecycle with the powerful automation and standardization that ConnectWise PSA brings to the table. A single view of your business operations makes it possible to streamline your business even further.

Pricing

There are some different add-ons and benefits that are optional and come at an additional cost.

We're paying $940 a month for 14 users.

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Pricing

There are some different add-ons and benefits that are optional and come at an additional cost.

We're paying $940 a month for 14 users.

Related categories

IT Service Management (ITSM)

Help Desk Software

IT Asset Management