Service and Support
Customer service and support for OpenText LoadRunner Cloud are generally good, with users finding them responsive and helpful. Some users experience delays and inconsistencies, particularly since the transition from Micro Focus to OpenText. Technical support is often proactive, addressing issues and offering proactive communication, although there can be delays with more complex queries. There are mixed experiences regarding response times and expertise, with some users satisfied, while others suggest room for improvement.
Deployment
Users find OpenText LoadRunner Cloud's setup generally straightforward and easy, with a user-friendly interface. Some encountered issues with documentation clarity and cloud configurations, while others noted challenges transitioning from on-premises environments. Complaints included firewall configurations and technical documentation depth. Despite these challenges, users appreciated the efficiency compared to on-premises installations, with many achieving successful setups without extensive support. Overall, experiences indicate a mostly positive transition to the cloud.
Scalability
OpenText LoadRunner Cloud is considered highly scalable by users, accommodating large volumes efficiently. Users highlight its ability to seamlessly add or remove users, cloud-based flexibility, and impressive capacity for extensive simulations. Though some mention initial challenges, they praise support resolution. Users report scalability for varied needs, including enterprise scenarios, without infrastructure demands. Cost-effectiveness is noted as a factor, but scalability often receives top ratings, illustrating strong reliability and adaptability.
Stability
OpenText LoadRunner Cloud demonstrates stability, with numerous users highlighting its reliability and absence of major issues. Some have encountered minor problems, such as graph inaccuracies and environmental configuration challenges, which are often promptly rectified. While a few users note it is not perfectly stable, many rate its stability highly, appreciating the proactive support from the R&D team. Though some users have observed occasional issues, the consensus is that the software maintains consistency under diverse conditions.
