We evaluated Calm primarily as an automation platform because that's what it is. I work for a service provider and we represent a lot of customers.
Our journey with Calm started because we wanted to decentralize our platform of services to customers, because agility is one of the biggest concerns. As a service provider, we have very rigid practices because we follow ITIL processes. If we're managing a customer's environment, we need to have controls. The unfortunate reality of controls is that they add rigidity, and that works in contrast to the agility of cloud where customers want to be able to adopt and migrate and move quickly, based on their businesses needs.
We're developing Calm in a way where we give customers choice and flexibility, so that we don't have to consume workloads for them. We give them Marketplace, and part of Marketplace is that we publish open source applications, as well as managed applications and unmanaged applications. These applications could be as simple as a stack of load balancers, middleware, and database. Or it could just be an operating system. It's really the customer's choice. We've given them a platform, similar to the way public cloud providers do, a marketplace where they can go consume, but in our marketplace, that consumption can be on their platform. We provide a shared platform like a public cloud, and the hyperscalers, so they can consume it in Amazon and Microsoft Azure as well.
Part of our journey with Calm was that we wanted to speed the process up, but at the same time, have a standard catalog in that process, and let that catalog evolve with our customer feedback.
In our organization, we are both a partner, a service provider, and reseller of Nutanix. We have a very strong relationship with them. We have adopted Nutanix as a standard for our service provider cloud, which is located in five data centers in the central United States. In these environments, we have deployed Nutanix for our own services and shared services, and we are also selling private cloud, based on the Nutanix platform, to our customers. With these deployments, we are standardizing on Calm as a centralized management marketplace. So it's doing a couple of things. It's letting customers consume against their own platform, and it's allowing customers the access to be able to consume hyperscale and/or our shared platform if they choose to do so.
Our journey, right now, is balancing between managing operating systems and our managed service practice for our customers. We're trying to automate that managed service practice with Calm and their blueprints and the openness of scripting that they support, so that we can automate adding an application, an operating system, from our catalog. It goes through an ITIL process of creating a customer asset in our service library. It grabs values of that asset—naming conventions, components of the infrastructure, et cetera—and puts them into the customer's asset library.
These are all bits of underlying automation that you normally wouldn't necessarily have to do, but as a managed product we do so on behalf of the customer for inventory purposes. And that's just one aspect, what a managed platform does. The other aspect is an unmanaged platform. A customer can say, "I want to do 10 things and I'm managing them myself, and I'm going to probably destroy them when I'm done." We wanted that ubiquitousness, so a customer can choose whether they want something managed by us or managed by them, but where we keep the experience for doing so the same. It's a standard journey instead of their having to open a ticket and request something and then wait for a period of time for it to be executed. We're trying to remove ourselves as friction.
Our use case for Calm has been wrapped around giving customers a marketplace to standardize their experience and to determine what the components of that standardization are, which includes workloads that we manage, workloads that the customer manages, and those two scenarios can be on their private cloud, our shared platform, or the hyperscalers.