OpenText Solution Business Manager Reviews

It is the Swiss Army knife of software applications. If you have a process, SBM can be easily used to track and report on that process.

We've used it for traditional help desk and defect tracking endeavors, but we've also used it for HR, Marketing, and even some non-traditional government processes which were very customized.

The solution provides business process automatization. The Composer is absolutely a magical tool. It allows you to get a fully functional app based on your process sketch, in couple of hours, without knowing BPMN notation.

Typically SBM is used by IT departments. We got transparency over the DevOps, after implementing ITSM and ALM processes on the MB platform.

We get automation in the Project office, including interaction with Accounting. This was incredible in terms of how fast we got a workable solution that reduced our losses on the interactions between departments.

Estimates from all teams are visible in one general ticket (PFC). I can see the complete estimates for my request in one view.

Tracking of business requirements and project scope during the execution phase.