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IBM Rational ClearQuest vs OpenText Solutions Business Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Rational ClearQuest
Ranking in Software Configuration Management
5th
Average Rating
7.2
Number of Reviews
4
Ranking in other categories
Defect Tracking (1st)
OpenText Solutions Business...
Ranking in Software Configuration Management
9th
Average Rating
8.0
Number of Reviews
4
Ranking in other categories
Business Orchestration and Automation Technologies (39th)
 

Mindshare comparison

As of May 2026, in the Software Configuration Management category, the mindshare of IBM Rational ClearQuest is 9.6%, up from 5.3% compared to the previous year. The mindshare of OpenText Solutions Business Manager is 6.7%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Software Configuration Management Mindshare Distribution
ProductMindshare (%)
IBM Rational ClearQuest9.6%
OpenText Solutions Business Manager6.7%
Other83.7%
Software Configuration Management
 

Featured Reviews

it_user808977 - PeerSpot reviewer
Software Developer at a tech vendor with 11-50 employees
It can be adapted to any process flow
ClearQuest is a Defect Tracking system with a highly adaptable state machine together with an easy to use API, which can do all of the functions available in the GUI. This simplifies integration and automation of many steps is why the organization still uses a much older version, as there are no…
it_user713322 - PeerSpot reviewer
Works at a tech company with 51-200 employees
We've used it for traditional help desk and defect tracking endeavors
It is the Swiss Army knife of software applications. If you have a process, SBM can be easily used to track and report on that process We've used it for traditional help desk and defect tracking endeavors, but we've also used it for HR, Marketing, and even some non-traditional government…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It can be adapted to any process flow and easily be integrated with other in-house tools using the ClearQuest API."
"The combination of a highly flexible state machine together with a platform independent API enables possibilities to automate many steps that in many systems are manual."
"This enabled us to completely migrate from paper-based forms to electronic forms for a number of business areas."
"Customization level of the tool to meet client’s requirements, you can do almost all of the customizations for a project or ticket management system, and notification, hooks, and UI customization are very stable."
"In combination with a good Configuration Management plan, an organization can create an optimal level of administration and automation creating good traceability in your tasks."
"The workflow feature with stateful record types and the ability to implement these rapidly in our project have been of value to us."
"Allows us to automate work flows to provision IS services."
"There was a significant ROI, as the development of weekly metrics from Excel spreadsheets, Lotus Notes databases, Access databases, and some Word documents went from a two to three day affair to a process that now takes seconds."
"Estimates from all teams are visible in one general ticket (PFC)."
"The Composer is absolutely a magical tool, allowing you to get a fully functional app based on your process sketch in a couple of hours, without knowing BPMN notation."
 

Cons

"Lack of a modern web interface compared to other systems might discourage customers."
"However, the user interface seems very static and the user experience was not the best."
"The user interface could benefit from a more modern look and feel."
"Lack of a modern web interface compared to other systems might discourage customers."
"It’s very expensive, especially considering that there are much more economical options out there."
"User interface and links between tickets. For me, Jira is the ideal tool."
"Response time could improve."
"Reporting is generally very good, but people always want more."
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Top Industries

By visitors reading reviews
Manufacturing Company
33%
Financial Services Firm
5%
Government
5%
Insurance Company
4%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Also Known As

Rational ClearQuest
Micro Focus Solutions Business Manager, Serena Solutions Business Manager, TeamTrack
 

Overview

 

Sample Customers

Atos SE, STM, Regence BlueCross BlueShield
eBay, AgustaWestland, EMI Music, LenderLive, Martin-Baker Aircraft Co. Ltd.
Find out what your peers are saying about IBM Rational ClearQuest vs. OpenText Solutions Business Manager and other solutions. Updated: April 2026.
893,311 professionals have used our research since 2012.