Coming October 25: PeerSpot Awards will be announced! Learn more

ManageEngine Desktop Central OverviewUNIXBusinessApplication

ManageEngine Desktop Central is #1 ranked solution in top Client Desktop Management tools and #4 ranked solution in top Enterprise Mobility Management (EMM) tools. PeerSpot users give ManageEngine Desktop Central an average rating of 8.0 out of 10. ManageEngine Desktop Central is most commonly compared to Microsoft Intune: ManageEngine Desktop Central vs Microsoft Intune. ManageEngine Desktop Central is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 18% of all views.
ManageEngine Desktop Central Buyer's Guide

Download the ManageEngine Desktop Central Buyer's Guide including reviews and more. Updated: September 2022

What is ManageEngine Desktop Central?

What is ManageEngine Desktop Central?

ManageEngine Desktop Central is a desktop management solution that offers a central management system for desktops, servers, laptops, smartphones, and tablets. It is a unified endpoint management (UEM) solution that can be scaled according to each organization's needs. Desktop Central is a modern approach to traditional desktop management services in that it offers in-depth and customizable options for regular endpoint management routines regarding automating software deployment, installing patches, and deploying OS.

In addition to automating endpoint management routines, ManageEngine Desktop Central offers management of assets and software licenses, management of USB device usage, monitoring of software usage statistics, and more. The solution supports Mac, Windows, and Linux operating systems, and users can manage all of their iOS, Windows, and Android devices, including smartphones and tablets, from a single console. Users can also apply restrictions on camera usage, application installations, and browsers while securing devices by requiring a passcode.

Benefits of ManageEngine Desktop Central

ManageEngine Desktop Central offers many benefits for users looking for a centralized desktop management solution. These benefits include:

  • Software management: Using thousands of preset application templates, users can deploy software to all endpoints within their network in a few clicks.
  • Endpoint security: Users can strengthen their endpoint security by monitoring browsers, controlling devices and applications in their network, and continuously evaluating vulnerabilities.
  • Configurations: Desktop Central offers more than 25 preset configurations, including Security Policies, Power Management, etc.
  • Patch Management: Automate patch deployment to secure enterprise networks.
  • IT Asset Management: Track warranty details and licensing while managing hardware and software resources in the network.
  • Remote Control: Remote desktops can be troubleshot with multi-user collaboration, video recording, file transfer, and more.
  • Mobile Device Management: Mobile devices can be centrally managed and configured securely.
  • Modern Management: Users can unify endpoint management using a similar approach by managing Windows 10 devices and mobile phones.
  • OS Imaging and Deployment: Users can automatically image and deploy OS software on Windows devices.

Reviews from Real Users

Users love ManangeEngine Desktop Central because of its ability to manage thousands of desktops from a central location.

A manager of information technology at an engineering company writes, "It's a complete product that allows you to remote troubleshoot, has an inventory of systems."

An IT systems manager at Algorythma notes, "The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way."

ManageEngine Desktop Central was previously known as Desktop Central, ManageEngine Desktop Management MSP.

ManageEngine Desktop Central Customers

Vrije Universiteit Brussel, Strathallan School, BMI Healthcare, Comercial Kywi, First Priority Federal Credit Union, Gerab National Enterprises

ManageEngine Desktop Central Video

Archived ManageEngine Desktop Central Reviews (more than two years old)

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
reviewer1423716 - PeerSpot reviewer
IT Systems Manager at Algorythma
Real User
Reasonably priced and provides one portal for all of our management needs
Pros and Cons
  • "The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way."
  • "There is a slight delay in customer support, which is something that can be improved."

What is our primary use case?

We use this product for:

  • User management and Patch management.
  • Application and software deployment management, which is made very easy using its software.
  • Remote support on different platforms like macOS, Windows, Linux, and tablets (Android and iOS).
  • Software usage monitoring by the users.
  • Providing endpoint security and assets management.
  • Discovering the software license and warranty details. 
  • Device control like USB and security policies.
  • Effectively applying restrictions on end-user devices like cameras and browsers.

How has it helped my organization?

Having one single portal for all of our patch management, application management, mobile device management, and remote support has greatly improved our IT capabilities. Previously, we were using different tools for each different purpose.

The endpoint security helps us control the user device as per the IT policies. 

OS deployment and software deployment have saved the IT department a large amount of time during the mass onboarding.

Using desktop central has increased the efficiency of the asset management in our company. 

What is most valuable?

The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way. They can connect to almost all of the operating systems including Windows, Linux, macOS, and tablets. This also gives great control to the IT support staff, who remotely connect to the users during emergencies.

The patch management of the different operating systems in our environment is also made easy by using the desktop central software. 

What needs improvement?

There is a slight delay in customer support, which is something that can be improved.

We would like to see more integration on the macOS side, much as it is with Windows. There are still some access-level restrictions that we can see in the latest macOS when we connect desktop central remote. This is something that should be improved in the next release.

Buyer's Guide
ManageEngine Desktop Central
September 2022
Learn what your peers think about ManageEngine Desktop Central. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
634,775 professionals have used our research since 2012.

For how long have I used the solution?

We have been using ManageEngine Desktop Central for two and a half years.

What do I think about the stability of the solution?

It is quite a stable product and we have access to customer support if there are any issues. Make sure that you subscribe to an annual support contract.

What do I think about the scalability of the solution?

It's pretty good at scaling up. You just need to buy a license and it's ready to use.

How are customer service and support?

The technical support is good but sometimes, there is a slight delay in response. 

Which solution did I use previously and why did I switch?

We did not use another similar product before this one.

How was the initial setup?

The setup was a bit complex initially but with use, we have become experts now.

What about the implementation team?

Our implementation was done through a vendor.

What was our ROI?

We have been using this product for the past two and a half years and we have seen a 90% ROI. 

What's my experience with pricing, setup cost, and licensing?

It's relatively cheap if you take the overall product. Choose wisely between the Professional and Enterprise editions, based on your needs.

Which other solutions did I evaluate?

We evaluated TeamViewer for remote support, as well as Microsoft System Center.

What other advice do I have?

Overall, given the capabilities of Desktop Central, it is one of the best endpoint management solutions and it can cater to most of the operating systems in a client's environment, through a single portal.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Systems Administrator at a manufacturing company with 501-1,000 employees
Real User
Monitors and keeps track of issues that our end users report to our Help Desk Department
Pros and Cons
  • "ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help Desk Department. We also have written in the ode of our company's software to notify Support if an end-user experience an issue and does not report it."
  • "Not many things are needed for improvement, everything seems to be great as it is. One thing that would be good to have would be the ability to add MDM to a tablet running Android 5.0 using the EMM Token Enrollment. If we wanted to add MDM to an older tablet, we just have to go the "long route" to get it added."

What is our primary use case?

Our primary use for Manage Engine started off with just using Service Desk Plus to manage our internal issues.  Since started with just Service Desk Plus, we have moved on to utilizing Asset Management, MDM, and my favorite, the OS Deployment.  Another great part of Desktop Central is the Patch Management to deploy software and windows updates on our time and not Microsoft Windows. We have also utilized the Patch Management to deploy updates to external software such as Zoom, Snagit, Microsoft Teams, and many others. 

How has it helped my organization?

ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help Desk Department. We also have written in the ode of our company's software to notify Support if an end-user experience an issue and does not report it. That way we can improve our software and be a more robust organization. Also using the Asset Management gives us a way to see what equipment users have and when they need to be upgraded and or replaced. 

What is most valuable?

Although there are many great features within Desktop Central, my most favorite has to be the OS Deployment. When we order new computers in large batches, having the OS Deployment makes the process much, much easier to get them prepared for our users. We also utilize the Self Service Portal to push out applications and give the end-users the option to install the application if they want it and it can be installed without Administrative privileges which takes less time from the Help Desk or System Administrators.  

What needs improvement?

Not many things are needed for improvement, everything seems to be great as it is. One thing that would be good to have would be the ability to add MDM to a tablet running Android 5.0 using the EMM Token Enrollment.  If we wanted to add MDM to an older tablet, we just have to go the "long route" to get it added. I would guess another option would be a lower price cap for using all the separate divisions of programs that are being built withing Desktop Central.  We actually opted out of renewing Analytics Plus this last go around because of the cost and the lack of times we actually used it to run reports. 

For how long have I used the solution?

We have been utilizing Manage Engine Desktop Central for approximately 2-3 years. 

What do I think about the stability of the solution?

The stability and performance of Desktop Central have been great. We have no issues, but we also use the on-prem option.

What do I think about the scalability of the solution?

Desktop Central is deferentially very scalable.  They are always coming up with new options very often.  

How are customer service and technical support?

Every time we have had to contact the customer support to assist with an issue or an answer, they have always been very knowledgeable and very helpful. They continue to follow-up after the issue has been resolved to ensure everything is going well and if there was anything else they would be able to assist with.   

Which solution did I use previously and why did I switch?

Before we moved over to Desktop Plus, we were using Spice Works, mainly because they were free. They had several applications that are similar to Desktop Central, but they were just not the same.  It was a great investigation to make the switch to Desktop Central. 

How was the initial setup?

The setup was fairly simple. We had no issues and were able to get everything up and running within 48 hours.  

What about the implementation team?

Not with a vendor team, but with our talented staff of System Administrators who were able to read and study the verbiage of the documentation. 

What was our ROI?

It's hard to say what our ROI is because I do not work in the finance department. I can say that the happier we can make the executives and salespeople happy with their equipment their operation, they are able to produce more income for the company.

What's my experience with pricing, setup cost, and licensing?

I would advise others to think about using Desktop Desktop for all their network, tickets, and assets needs. I personally have not used the network monitoring software, but it's like any of the other portions of Desktop Central, it must be good. 

Which other solutions did I evaluate?

No, there were no other applications we tried.

What other advice do I have?

Some times, when adding new programs to Desktop Central, it can be somewhat costly. I say be prepared to be able to spend some money. We asked to pay for several years at a time to lower the long term cost.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
ManageEngine Desktop Central
September 2022
Learn what your peers think about ManageEngine Desktop Central. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
634,775 professionals have used our research since 2012.
reviewer1394517 - PeerSpot reviewer
IT Manager at The White Family Companies, Inc.
Real User
OS imaging and deployment has significantly reduced the amount of time and resources needed to deploy a large set of new computers
Pros and Cons
  • "Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an application on hundreds of computers."
  • "I really feel like asset explorer should be a component of desktop central. That would make it the ultimate desktop management tool. This would also simplify the asset management role since an agent is already being deployed and assets could be added at the same time."

What is our primary use case?

Our primary use case is to manage most aspects of the endpoints in 21 remote sites. All sites are connected via IPSec VPN mesh and have distribution servers at each site, OS deployment, software deployment, patch management, remote administration, configurations, mobile device management, and browser management. One of my favorite features is a simple remote CMD. This enables us to troubleshoot certain things without interfering with the user desktop session or needing to ask them to take remote control of the machine. It's very valuable being able to fix a problem without stopping user productivity.

How has it helped my organization?

It has become a single pane of glass for a majority of client support and administration. It has enabled my team to quickly identify machines, who is using it, what applications are installed, and a huge set of tools to solve most problems. OS imaging and deployment has significantly reduced the amount of time and resources needed to deploy a large set of new computers or even just reimage a problematic PC because of malware or other problem that would take much longer to troubleshoot. Software deployment has taken the task of installing a common application on hundreds of computers to just a few clicks.

What is most valuable?

Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an application on hundreds of computers. A full suite of remote administration tools to troubleshoot problems or make a change via PowerShell without intruding on the user desktop. Mobile device management eliminated the problem of missing iPads or iCloud locked tablets and phones. The mundane process of patch management is now a breeze.

What needs improvement?

I really feel like asset explorer should be a component of desktop central. That would make it the ultimate desktop management tool. This would also simplify the asset management role since an agent is already being deployed and assets could be added at the same time.  the CMDB would be quickly populated with a PC hardware and software inventory along with user relationships. Device assignment and tracking would be another added value. Adding that feature set would tie everything together and be the one-stop-shop of desktop management suites.

For how long have I used the solution?

Approximately a year.

What do I think about the stability of the solution?

It's very stable it just seems to always work.

What do I think about the scalability of the solution?

Very scalable. Distribution servers are the main factor.

How are customer service and technical support?

The few times we have contacted customer support they have always very quickly solved the problem. Every support agent has been very professional and curteous. 

Which solution did I use previously and why did I switch?

We did not use a different solution. We did a trial Desktop central and immediately fell in love with it and have not regretted the decision.

How was the initial setup?

It was very easy to setup initially. The side effect is you will spend a lot of time tweaking and fine-tuning everything. 

What about the implementation team?

In-house.

What was our ROI?

Time saved is money saved.

What's my experience with pricing, setup cost, and licensing?

Go with what you can afford. Every part of the application is going to save time and money and a very worthwhile investment.

Which other solutions did I evaluate?

We did not evaluate competing products. Everything we were looking for was there and worked well and was easy to use.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Dario Podhorski - PeerSpot reviewer
System Administrator at Vodovod Osijek
Real User
Provides tools to maintain our environment with ease and deploy updates to machines
Pros and Cons
  • "Since deploying Desktop Central our endpoints are all updated. We use configuration management to deploy shortcuts to our users' desktops with ease. Also, we use configuration management to map logical hard drives to our users. Our users are very happy with how much ease IT can solve their problems."
  • "We would like to see options for deploying Microsoft 365 accounts into Outlook. For now we only can use it to deploy exchange accounts. Also we would like to see an option do decline Windows 7 ESU patches in a bulk."

What is our primary use case?

We have about 180 endpoints that are spread across several buildings. We have an Active Directory environment. It is hard to maintain updates, install software, and do support in such an environment. Desktop Central has given tools to maintain our environment with ease, deploy updates to machines. Deploy software is an easy to use tool for our needs. The tool for remote support is so great with the ability to use shortcuts and chat. Also, we use an asset scan option very much to maintain an overview of our environment.

How has it helped my organization?

Since deploying Desktop Central our endpoints are all updated. We use configuration management to deploy shortcuts to our users' desktops with ease. Also, we use configuration management to map logical hard drives to our users. Our users are very happy with how much ease IT can solve their problems. Also, we have an overview of our complete IT environment and assets so we can upgrade our endpoints as needed. And we are an overall much secure IT environment since we deployed Desktop Central because all our endpoints are up to date.

What is most valuable?

Patch management is an excellent tool because we deploy patches with ease and also decline patches. Asset management and scan are also very useful because we have an overview of all our endpoints and their configurations. Remote connections to endpoints for support is great with chat, shortcuts to tools, and user keyboard locking. Also, notifications, if someone tries to remove any hardware from the endpoint, is working very well. We have somewhat used reporting options but it works very well and we will surely use it in the future.

What needs improvement?

We would like to see options for deploying Microsoft 365 accounts into Outlook. For now, we only can use it to deploy exchange accounts. Also, we would like to see an option do decline Windows 7 ESU patches in a bulk. For now, we have to decline them one by one which is not an easy process. Also, we are not clear about uninstalling Desktop Central patches from our server. That is not a problem for now but in the future, it could be. There should be some more clearance on how to uninstall Desktop Central patches and what are the consequences.

For how long have I used the solution?

We have been using it for six months.

What do I think about the stability of the solution?

Great stability.

What do I think about the scalability of the solution?

There are a lot of scenarios for scalability but we have not tried it yet. ManageEngine has a lot of products that can be integrated with DesktopCentral, like Service Desk Plus and Browser Security plus but we have not tried it yet.

How are customer service and technical support?

Had no need for customer service or technical support.

Which solution did I use previously and why did I switch?

We did not use a different solution.

How was the initial setup?

It is very easy to setup and tutorials and online support are great.

What about the implementation team?

We deployed it in-house.

What's my experience with pricing, setup cost, and licensing?

The licensing is very easy to understand and pricing is right for what you get.

Which other solutions did I evaluate?

We didn't.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1394538 - PeerSpot reviewer
Product Manager - Solution Architect at iOCO
Real User
Enables you to do desktop support without interrupting the user
Pros and Cons
  • "The ability to run event viewer, task manager, services, command, file browser, certificate all remotely without interrupting users is the most valuable aspect. Software deployment and prohibiting, allowing us to standardize on the software that has been deployed through the environment and then prohibiting illegal software such as torrent applications has been valuable."
  • "I would like to see more click to complete actions such as - USB lockdown for Mac, the ability to check AV compliance on servers, bit locker controls, printer tracking or print page tracking, self-help for self-healing like "BMC my IT" and more options in the self-service menu other than just software - maybe add integration in ADSelfService at the self-service menu."

What is our primary use case?

We have been using ManageEngine Desktopcentral UEM edition in our organization for a year now. We have 1,2000 employees on 80 domains in more than 20 countries around Africa and the world. Its always been an issue to effectively manage such a complex environment. We have changed toolsets every 3 years due to shortcomings in the products. Maintaining patching compliance or standardizing security policies are almost impossible without an application to assist. 

Things like enforcing a baseline security compliance become more important every year and now with WFH, the system needs to easily cater for it. To add to the problems of managing a large environment we have to look after mobile devices too. With desktop central, we have been able to maintain patch compliance across our entire estate. Manage software licensing and deployment. Enforce minimum security compliance. Work towards a zero-touch environment with automated deployment and custom scripting. We have used the image capture and deployability to do remote deployment of OS in remote areas where previously we would have to send out a person. 

DesktopCentral allows you to do desktop support without interrupting the user, by using remote event viewer or remote CMD a desktop technician can do troubleshooting without the user knowing. This allows for a more professional and modern way of doing IT support. Integrating into ManageEngine, ServiceDesk Plus has created even further efficiencies by allowing the user to use the agent's self-service portal to request software, create a workflow to have approvals in place, and let desktop central automatically deploy the software once it's approved. 

DesktopCentral also pulls all the CI information from a users machine and keeps a history of things like Software, Hardware, warranty and shipping date. This information gets passed to the ServiceDesk to populate the asset management portion of the desk. Keeping everything “OS Management” in one portal makes life for the engineer easier, the engineer doesn’t need to jump between multiple systems to achieve basic tasks. We also have a vast verity of OSs from windows 7,8,10, Server to CentOS, Ubuntu, and macOS which we are required to manage. DesktopCentral allows for our engineers to offer the same level of support across all platforms, all domains, all networks all the time.

How has it helped my organization?

Basic tasks like setting up USB locks on specific departments can be done in as little as three minutes. We have used DesktopCentral to run scripts that enable BitLocker across certain departments and it passes the encryption key back to the security tab within the DesktopCentral portal, this really saves a lot of time and extra expense on third-party tools. We have also locked down all systems for specific applications like BitTorrent and disabled automatic updates also in under three minutes. Maintaining Patch Compliance too.

What is most valuable?

The ability to run event viewer, task manager, services, command, file browser, certificate all remotely without interrupting users is the most valuable aspect. Software deployment and prohibiting, allowing us to standardize on the software that has been deployed through the environment and then prohibiting illegal software such as torrent applications has been valuable. We have also used the in-depth data gathered from each machine to enhance our Asset management and CMDB and created an array of scheduled reports to keep BU managers unto date on their IT.

What needs improvement?

I would like to see more click to complete actions such as - USB lockdown for Mac, the ability to check AV compliance on servers, bit locker controls, printer tracking or print page tracking, self-help for self-healing like "BMC my IT" and more options in the self-service menu other than just software - maybe add integration in ADSelfService at the self-service menu. 

I would also like self enrolment page for agent-based deployment like that for the MDM or modern management options. A physical location for agent-based machines like on modern management.

For how long have I used the solution?

I have been using ManageEngine for one year.

What do I think about the stability of the solution?

In the year we have run it, its never gone down.

What do I think about the scalability of the solution?

It performs well, the report module is the slowest of the system but its acceptable.

How are customer service and technical support?

The support team needs work, I have waited months for an answer to some of our requests.

Which solution did I use previously and why did I switch?

Yes, the solution didn't offer enough options for the complexity of our environment.

How was the initial setup?

The initial setup is straightforward - it's all self-explanatory.

What about the implementation team?

In-house using white papers and previous tooling experience.

What was our ROI?

We have been able to reduce the amount of people needed to support the environment because of automation ability.

What's my experience with pricing, setup cost, and licensing?

Setup costs are very little, pricing is reasonable and licensing can get complicated but it isn't rocket science.

Which other solutions did I evaluate?

Yes, Kasaya and SolarWinds.

What other advice do I have?

I recommend trying it for 30 days, you will be surprised.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: We also resell the software if our customers request it
PeerSpot user
Chief Information Security Officer at a retailer with 1,001-5,000 employees
Real User
Creates policies and procedures that are easily repeatable
Pros and Cons
  • "Desktop Central has improved these organizations and this is why it has been repeated multiple times at multiple organizations. If something works and is getting better it is worth repeating."
  • "Computer imaging is powerful but breaks frequently. The reason for this breaking is not clear and requires heavy amounts of attention to keep operational. There is a lot of room for this tool to do more but the reliability of this process should be focused on first to ensure core competencies are being fixed before more features are added."

What is our primary use case?

Desktop Central has been used to solve the following problems within the organization I have implemented it into:

1. Ensures that the inventory of hardware and software is accurate.

2. Ensures that the configuration of this hardware and software is in alignment with organizational policies and procedures.

3. Ensures the vulnerabilities of hardware and software is understood.

4. Ensures that the remediation of these vulnerabilities is planned and accomplished.

5. Sustainably build secure devices rapidly.

6. Create policies and procedures that are easily repeatable because of the use of a powerful all-inclusive tool.

How has it helped my organization?

Desktop Central has improved these organizations and this is why it has been repeated multiple times at multiple organizations. If something works and is getting better it is worth repeating.

Because of Desktop Central, these organizations now have an accurate inventory of software in their organizations and can control what software can be on their devices and cannot. They have an authoritative and living inventory of devices and know who is using them. These devices and this software can be reliably configured in alignment with standards. Vulnerabilities are identified and remediated rapidly and devices are able to be rapidly imaged.

What is most valuable?

This platform is powerful because of the following:

1. It combines many powerful functionalities into one user-friendly and intuitive interface. 

2. The scope of the platform makes the platform worth spending the time to train users on.

3. The platform is easy to train others on and because of these efforts with the platform can be replicated making the team more agile and effective.

4. Granular access can be provisioned so users can have access to the tools and systems that are needed for a user and not everything they do not need.

What needs improvement?

Computer imaging is powerful but breaks frequently. The reason for this breaking is not clear and requires heavy amounts of attention to keep operational. There is a lot of room for this tool to do more but the reliability of this process should be focused on first to ensure core competencies are being fixed before more features are added. 

Support, when a problem happens, is not efficient at responding to problems and resolving issues efficiently. This is difficult because the time when we need this to be at its best is when we are having a problem and this has compromised our confidence in the product because support might not be confident in resolving issues when they come up.  

For how long have I used the solution?

I have implemented and operationalized Desktop Central at two organizations that I have had lead technology strategy for over the past 5 years.

What do I think about the stability of the solution?

Several parts of the solution are very stable and other parts require additional focus on stability.

What do I think about the scalability of the solution?

Desktop Central becomes more and more dependant upon the initial architecture of the platform the more and organization needs to scale up and out. There appears to be no onboarding process that accounts for accommodating users that want to ensure the initial architecture is invested in properly.

How are customer service and technical support?

Our customer service and technical support experience has been lackluster and were are keen on seeing this improve.

Which solution did I use previously and why did I switch?

Other tools were used and we switched because the other solutions were weak in some areas and support was unable to help when bugs were found, services were unreliable or when services stopped working for no reason. 

How was the initial setup?

The initial setup for someone new to the platform is complex. This is especially true for more refined setup areas. 

What about the implementation team?

In-house development. Difficult time finding vendor teams that are trusted and can bring expertise and efficiency. I would be interested in even using a resource like this today to help continue in adoption. 

What's my experience with pricing, setup cost, and licensing?

Setup requires you to really roll up your sleeves and to dig in to connect the dots to get things up and running. Resources are not easy to find that are experts in deploying this platform and getting it fully up and running. The more you can refine the deployment the more value that the platform provides and someone that has never deployed this platform will see a high barrier of entry to accomplish these finer elements.

Which other solutions did I evaluate?

Other options were evaluated and as the market evolves they continue to be evaluated.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Assistant Manager at Muscat Pharmacy & Stores LLC
Real User
A good tool for Patch Management and IT Asset Management, but many reported problems remain unchanged

What is our primary use case?

We use this solution for Patch Management, IT Asset Management, and Control on Network Computers.

How has it helped my organization?

We adopted this solution by replacing GFI LanGuard.

It's a good tool, but many, many issues are there and have been reported to the support team. Unfortunately, it is very difficult to make them understand and most of the problems remain.

What is most valuable?

The most valuable feature of this solution is the Patch Management.

What needs improvement?

The Patch Management functionality needs lots of improvements.

The Deployment scheduler needs updating to support various methods for deployment.

For how long have I used the solution?

We have used this solution from 2012 onward.

Which solution did I use previously and why did I switch?

We used GFI LanGuard prior to this solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Projects Manager at a energy/utilities company with 51-200 employees
Real User
We can monitor and find out which software products are installed on each desktop then figure out which ones have to get patched
Pros and Cons
  • "ManageEngine has improved my organization because right now we can actually monitor and find out which software products are installed on each desktop. We can then figure out which ones have to get patched and so forth."
  • "I would like to see them include the ability to find out the network usage but I believe that might be a feature of it already."

What is our primary use case?

My primary use case of this solution is to monitor software installs. 

How has it helped my organization?

ManageEngine has improved my organization because right now we can actually monitor and find out which software products are installed on each desktop. We can then figure out which ones have to get patched and so forth.

What needs improvement?

We haven't used all the features. The parts that we're using are pretty good. I would like to see them include the ability to find out the network usage but I believe that might be a feature of it already.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It's fairly stable. Since I've been here working with the company we haven't had any issues with it. 

What do I think about the scalability of the solution?

Scalability is very good. We've got about 100 desktops we're managing at the moment. We require two people for maintenance.

How are customer service and technical support?

We haven't had to contact their technical support. So far this solution is working well and doing what it's supposed to do.

What other advice do I have?

It's a very good product and I would suggest it to someone considering it. It's been working very well. Since it's been running I don't think we've ever had any issues with it. I would rate it a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user701484 - PeerSpot reviewer
Senior IT Manager with 1,001-5,000 employees
Real User
The solution gives us the ability to manage all user operating systems on a single console

What is most valuable?

What is valuable for us is the ability to manage Windows OS, Mac OS, and Linux OS on a single console. This also includes push applications, patches, and configurations on all three platforms.

How has it helped my organization?

We are able to manage all user operating systems on a single console.

What needs improvement?

Management of Mac OS X, Linux OS, and encryption. We would like this to be on par with how Windows OS is managed.

Also, the reporting feature could be more flexible.

For how long have I used the solution?

We have been using the solution for three years.

What do I think about the stability of the solution?

We had an issue with the reporting feature, but other than this, it's pretty robust.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

The technical support is excellent.

Which solution did I use previously and why did I switch?

We previously used SCCM and ARD. Cost was a big factor. Just the ability to manage all operating systems on a single console was the main reason we chose this solution. Ease of use for the administration was also a big factor.

How was the initial setup?

The setup was straightforward.

Which other solutions did I evaluate?

We evaluated Jamf, Lansweeper, TriActive, FileWave, etc.

What other advice do I have?

Look for something that will fit your environment, budget, and level of expertise. For us, we manage all OSs. This was a perfect fit.

We also have 5000 endpoints. ManageEngine allows us to manage these endpoints at a fraction of the cost.

Our IT administrators are also able to use the product without much complication compared to other competitors.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user700137 - PeerSpot reviewer
Systems Administrator at a financial services firm with 1,001-5,000 employees
Vendor
We have almost 2500 computers inside our private network. Managing those computers from a single console meant a dream come true for us.

What is most valuable?

Desktop Management and various reporting features.

How has it helped my organization?

We have almost 2500 computers inside our private network. Managing those computers from a single console meant a dream come true for us.

Besides this, central patch management and detailed reporting, especially active directory or inventory management reporting, boosts up our regular activities.

What needs improvement?

Reporting should be customizable. Although there is already a scope of customized reporting, there should be some other option. Besides for that, for inventory management, this software takes data from active directory’s database.

Sometimes this shows some garbage or duplicate value. There should be some method to search the out of order or dead computers.

For how long have I used the solution?

Since December 2016.

What do I think about the stability of the solution?

Not yet.

What do I think about the scalability of the solution?

Not really.

How are customer service and technical support?

Technical support is not up to the mark. In my opinion, this is the area where they should look after more carefully.

Which solution did I use previously and why did I switch?

I used some trial versions of Microsoft SCCM and different ManageEngine products including ADaudit Plus , ADmanager Plus.

How was the initial setup?

The initial setup was very easy and straightforward

What's my experience with pricing, setup cost, and licensing?

There is a strange licensing policy regarding technician restrictions. Normally, it comes with single technician license (at least at our scenario), which means only one admin user can log into the system.

I think the licensing details, as well as the local partner’s technical resources, need to be evaluated before purchasing the product.

Which other solutions did I evaluate?

Yes we do, Microsoft SCCM.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
ICT Support Analyst & SNN/LLPG officer at a local government with 501-1,000 employees
Vendor
I don't have to use a dedicated WSUS server, everything is properly scheduled including reports via e-mail. I would like the deployment window time to be reduced as it currently needs 3 hours minimum.

What is most valuable?

Secure USB has allowed us to secure USB ports on our PCs, thus improving our PSN compliance. The main selling point is that it's centralized. We can easily control which system should have access to what and we’re also able to produce a report in case of a security issue.

Patch Management provides us with the ability to patch third-party software on terminal servers. This has improved productivity in terms of being able to automate the process as well as targeting the rights OUs, Security Groups, etc. I have successfully decommissioned my WSUS server and now all Microsoft updates are performed using the “Automate Patch Deployment”.

“Deployment Policy”: It provides me with the ability to schedule server/non-server reboots. This has, for the time being, been the solution for a Microsoft bug for server 2012 R2 whereby a server does not properly reboot after MS updates been applied and forcefully does it when the user logs on instead.

How has it helped my organization?

I no longer have to use a dedicated WSUS server, everything is properly scheduled including the ability to get reports via e-mail. Everything is administered using a web interface. It’s an all-in-one solution not just for patches but for software inventories as well. From a sys admin point of view, it now requires less effort and time to perform these administrative tasks.

What needs improvement?

I would like the deployment window time to be reduced as it currently requires a minimum of three hours. The automated patch deployment should stick to its own schedule.

The web interface is sometimes confusing and requires improvement, meaning it should be easy to find your way round if you’re looking for a specific option, i.e. adding a new computer object.

Some help files aren’t helpful as they don’t clearly explain the tasks to follow. There should be videos or more scenarios to assist the user.

For how long have I used the solution?

I've used it for less than a year.

What was my experience with deployment of the solution?

At first it took me some time to understand how to automate the patches, especially the “deployment window time”, other than that everything becomes straightforward once you've spent “some time” learning the process.

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

No

How are customer service and technical support?

4/10. Symantec, for instance, has better business support as you can log in for follow ups. It takes time for your call to be answered; you don’t know what your SLA is; you don’t get a quick reply. It’s basically not there yet.

Which solution did I use previously and why did I switch?

For Windows updates we used WSUS. With MangeEngine it’s so much easier to administer and monitor. We struggled to update 3rd party applications in the past. Software deployment is also not an issue anymore and easily manageable.

How was the initial setup?

I wasn't involved in it.

What about the implementation team?

In-house. My recommendation would be to export all your computer objects, in .csv format for instance, from AD then import into ManageEngine. It would be simple and shorten the amount of time it would’ve taken, otherwise, to manually add each object and subsequently ease the process of deploying the agents to each object.

What other advice do I have?

With Secure USB, the system relies on the Device Instance ID of the USB device to identify and secure it (Allow, Deny). For implementation, my advice would be to “Deny all USB access” in order to allow access to devices only permitted by the organisation when plugged in.

The “Device Instance ID” is a unique, long string, alphanumerical identifier. To allow access to a specific device you’ll need to copy/paste this ID (from Device Manager) into ManageEngine. Let’s say you now have 20 IDs listed, how would you know which ID is for which device, as ManageEngine does not provide such option. I ended up creating a spreadsheet which records such information. That’s quite a convoluted way of doing things.

A USB Device can have multiple “Device Instance Id”: i.e. Digital camera. That means sometimes it becomes a hit and miss to get the device to work.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user29061 - PeerSpot reviewer
Director of Consulting at a tech services company with 51-200 employees
Consultant
The ability to automate the reboot time has been critical. The way patches are pushed out and applied can use a little work as it appears the patches are pushed out and just force applied as a group.

What is most valuable?

The automation control over scheduling server patching along with the ability to automate the reboot time has been critical. This process isn't straightforward, but after figuring out the requirements staggering reboots is an easy process to manage.

How has it helped my organization?

The software has provided the ability for us to not only replace SCCM seamlessly, but to train and allow for easy cross training.

What needs improvement?

The way patches are pushed out and applied can use a little work as it appears the patches are pushed out and just force applied as a group, as opposed to a specific registry pattern. Not too often, but this causes servers lockup or fail patching as it halts reboots before other patches can be applied which cannot be applied because the registry is locked from previous patches applied.

For how long have I used the solution?

This software has been in place coming up on a year now. The flexibility of the software has proven very useful. A small business perspective replacing SCCM with this product has proven both cost effective and an efficient use of our staffs time.

What was my experience with deployment of the solution?

We have had no issues deploying it.

What do I think about the stability of the solution?

There have been no stability issues.

What do I think about the scalability of the solution?

Overall once we figured out the process structure we really did not have a whole lot of issues. From our client base, and architecture I do not see anything that would hinder scalability based on the way the remote offices are setup within this code.

How are customer service and technical support?

I would preface this by saying in general the FAQ's are pretty helpful. Overall the support system has been helpful for this specific product, but we have not needed a whole lot of assistance.

Which solution did I use previously and why did I switch?

We previously used SCCM which is a great enterprise solution if you can keep the administration knowledge on-site. For a small business, SCCM did not meet the ease of use or the price break which was the reasoning for the move to Desktop Manager MSP 9.

How was the initial setup?

The installation of the product itself was very straightforward. The installer was pretty much default settings all the way through and was able to reference FAQ's for the few custom settings we desired.

What about the implementation team?

Implementation was done in-house and for the most part was straightforward. Once the client setup process is done I would suggest babysitting the automated pushes for a couple of weeks. We ran into some weird issues that we were able to resolve fairly quickly and completed the maintenance during our timeframe which otherwise would have just looked like the patching jobs failed completely when they succeeded in reality.

What was our ROI?

The ROI switching to this product was noticeable after it had been around six months as we were able to retire our SCCM product along with the licensing that comes with using SQL.

What other advice do I have?

I like the ease of setup and administration. There are some minor annoyances with how often the server software needs patched, how patching is applied and how the terminologies are translated.

Keep an eye on the automated reporting that is generated. We have not fully invested the time to discover why we have inconsistencies with the data, but it appears to be happening.

Disclosure: My company has a business relationship with this vendor other than being a customer: We currently only have a business relationship with the Vendor. We do carry other products with them which seems to have the consistent look and feel the Desktop Central product has.
PeerSpot user
PeerSpot user
Lead IT Infrastructure Specialist at Tunstall Healthcare
Vendor
The features that give us the most value are patch management, remote control, and configuration management.

What is most valuable?

The features that give us the most value are patch management, remote control, and configuration management.

How has it helped my organization?

We used to use Windows Server Update Services, but had difficulty getting reports that gave an accurate picture of the patch situation across the estate. 

Desktop Central allows both Microsoft and third-party patching while giving precise reporting and dashboards, enabling us to catch problem computers easily, as well as show the company that we are keeping their IT infrastructure safe.

What needs improvement?

The ability to backup and restore or move user profiles to another PC would be a fantastic addition to the feature set.

For how long have I used the solution?

We have used this solution for five years now.

What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

We've had no issues with stability.

What do I think about the scalability of the solution?

We've had no issues with scalability.

How are customer service and technical support?

I have found customer service to be very responsive. I have had a couple of issues over the years and on one occasion logged a ticket on the ManageEngine support site and had a call back within 15 minutes. The support rep took control of the server and fixed the issue within 10 minutes. 

They are also very responsive as far as feature requests are concerned. I have in the past requested features and have had at least some of them make it into the product.

Which solution did I use previously and why did I switch?

We used Altiris for our service desk, as well as systems management, before it became Symantec. It was a very good but expensive solution. 

I was tasked with finding a replacement for the cost of the maintenance of Altiris. I did that with the combination of ServiceDesk Plus, Desktop Central and OS Deployer.

How was the initial setup?

Installation and initial configuration is very easy, taking less than an hour to have a fully-working system on a network of 700+ computers. Obviously, it takes more time to fine tune the solution to your exact needs, but you can have an installation ready and auditing your estate in no time at all. I would say that any reasonably competent IT person can set this up with no outside help. The installation was very easy and required no help from any outside company including ManageEngine.

What about the implementation team?

I did it by myself in-house.

What's my experience with pricing, setup cost, and licensing?

Not sure if it is the case now, but they used to say 80% of the features of the big players for 20% of the cost. I think that they may be overlooked because of the price, but download it and take a look. You will be very surprised.

What other advice do I have?

Give it a go. If you are a small business of less than 25 users, it is free. For larger companies, it is a very reasonably priced solution. It is feature rich and the list of features is growing rapidly. Depending on the version you have, new features are free of charge. Some features are only in Enterprise and not in Pro.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Product Manager - IT Management Solutions at a reseller with 11-50 employees
Integrator
The most valuable features are Patch Management, SW Distribution, Asset Management and Mobile Device Management​.

What is most valuable?

It has several features that I've found valuable, but the most valuable are Patch Management, SW Distribution, Asset Management and Mobile Device Management.

What needs improvement?

I'd like to see Patch Management for Linux Systems, which it doesn't have right now and which we could really use.

For how long have I used the solution?

I've used it for eight years.

What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

We've had no issues with stability.

What do I think about the scalability of the solution?

We've had no issues with scalability.

How are customer service and technical support?

Customer Service:

ManageEngine offers a great customer support in the pre-sale phase and even after the sale.

Technical Support:

Technical and after-sale support is great.

Which solution did I use previously and why did I switch?

Yes, before we used Microsoft SCCM, and we’ve switched to Desktop Central for its minor cost and its simple usage and deployment.

How was the initial setup?

The initial setup was straightforward and very user friendly.

Disclosure: My company has a business relationship with this vendor other than being a customer: We're distributors for the Italian market.
PeerSpot user
it_user365175 - PeerSpot reviewer
Network Technician at a tech services company with 51-200 employees
Consultant
​It has allowed us to deploy laptops to users and not worry about patching Microsoft applications. I'd like to see some enhancements on what parameters you can use to push an application.​

What is most valuable?

  • Patch Management
  • Inventory

How has it helped my organization?

It has allowed us to deploy laptops to users and not worry about patching Microsoft and third-party applications.

What needs improvement?

The web interface could use some polishing. I would also like to see some enhancements on what parameters you can use to push an application.

For how long have I used the solution?

I have been using the product for over five years.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the scalability of the solution?

No issues with scalability. One of the reasons that we went with Desktop Central is the small footprint.

How are customer service and technical support?

Very happy with tech support but would like to see someone there on the weekends.

Which solution did I use previously and why did I switch?

We used Novell's ZENWorks 10 and 11. We chose it based on it's small footprint and the features such as 3rd party patch management

How was the initial setup?

Very easy to implement. A few clicks and you are done.

What about the implementation team?

I did it myself for 300 workstations as you can leverage the program to install via Active Directory credentials.

What was our ROI?

The ROI was three months for us.

What's my experience with pricing, setup cost, and licensing?

The ROI was three months for us.

What other advice do I have?

Be aware that updates are once a month. They usually take about 30 minutes to perform.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user363618 - PeerSpot reviewer
Network Administrator at a financial services firm with 1,001-5,000 employees
Vendor
It improves our organization's efficiency because we're now able to install software quickly rather than manually touching each machine.

What is most valuable?

Software distribution is the most valuable feature for us.

How has it helped my organization?

It improves our organization's efficiency because we're now able to install software quickly rather than manually touching each machine.

What needs improvement?

The remote desktop piece has started to fail and we have numerous disconnects while remote logging into a PC. Thought getting rid of the Java piece would help, but it hasn’t.

What was my experience with deployment of the solution?

We haven't encountered any issues with deployment.

What do I think about the stability of the solution?

There have been no instances of instability.

What do I think about the scalability of the solution?

It's been scalable for us.

How are customer service and technical support?

3/10 - They have messed up our licensing the last three times we needed to purchase additional licenses. Also, they are difficult to understand.

Which solution did I use previously and why did I switch?

We used Altiris, but they did not support Windows 7.

How was the initial setup?

The initial set-up was very easy.

What other advice do I have?

We were quite rushed to find a product to replace Altiris and this seemed to be the best choice at the time for remote desktop administration and software distribution. When it works, it works well, but their technical support area needs improving.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user363621 - PeerSpot reviewer
System Engineer at a engineering company with 51-200 employees
Vendor
This software gives good insight of all the running applications, especially those that were not installed through DC9 or manually by an admin.

What is most valuable?

The functionality most valuable to us is the distribution of our software packages to all workstations. We also like the automatic asset management function which allows us the ability to retrieve and configure all necessary CI reports for auditing issues, for example.

How has it helped my organization?

This software gives good insight of all the running applications, especially those that were not installed through DC9 or manually by an admin.

What needs improvement?

Often I had issues with user configurations. An additional check should be built that, before installing software through a user config, the software checks if an application has already been installed on the workstation or not. Especially because of roaming profiles and workplaces nowadays, this becomes a “must-have” option.

For how long have I used the solution?

I've used it for approximately one year.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

9/10

Which solution did I use previously and why did I switch?

Before DC9 I used Scense (Dutch-programmed software distribution tool) which was only good for distribution of software, mostly through scripted applications. DC9 was very much more intuitive, flexible and clear.

How was the initial setup?

Just click and install.

What about the implementation team?

Just downloaded from manageengine.com and implemented and configured myself. Read an overview of this software beforehand so you know how you want and/or need to configure the software.

What other advice do I have?

DC9 is a simple, cheap and complete software distribution tool, also to configure all necessary options to control all kinds of OS options on the workstations like in Microsoft Group Policy Editor.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
System engineer at a university with 1,001-5,000 employees
Vendor
I was able to save one full time employee and, thus, the software allowed me to present a serious cost reduction to the department staff.

What is most valuable?

I value the remote deployment solution the most as that functionality is used daily. However, other parts of the software like patch management, inventory and client/user configurations are also highly regarded.

How has it helped my organization?

It changed the entire flow of my department, though it is not a large department ranging from 55 to 75 users and about 130 clients (which includes lab and student PCs). I was able to save one full time employee and, thus, the software allowed me to present a serious cost reduction to the department staff.

What needs improvement?

I would love to have the self-service portal which is now present in the Enterprise edition to be deployed to the users of the Professional edition as well.

For how long have I used the solution?

I implemented Desktop Central in spring 2009 and have used it ever since.

How are customer service and technical support?

The response from the technical support staff was great whenever I needed it. They are also open to suggestions from the community and now and then implement ideas offered by the community.

Which solution did I use previously and why did I switch?

We previously had a full time employee running around to install software when demanded.

How was the initial setup?

It's straightforward. Between setup, testing and deployment of my first software package there was half a day. Since I have been running Desktop Central for six years. People looking for an easy management tool without steep learning curve like MS System Center should definitely have a look at Desktop Central.

What about the implementation team?

We deployed in-house and have no additional remarks about implementation.

What was our ROI?

We have saved one full time employee.

What's my experience with pricing, setup cost, and licensing?

We get Academic licensing which is not representative for the majority of users.

What other advice do I have?

People looking for an easy management tool without steep learning curve like MS System Center should definitely have a look at Desktop Central.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user358275 - PeerSpot reviewer
Technology Services Manager at a healthcare company with 501-1,000 employees
Vendor
Patch management is now a more streamlined and automated process with the use of deployment schedules.

Valuable Features:

  • Patch Management
  • Software Licensing
  • Asset Management
  • Reporting
  • Mobile Device Management
  • Remote Control

Improvements to My Organization:

Patch management was being done manually and as a result many workstations and servers were lacking current critical/important security updates and OS fixes. With the implementation of Desktop Central's patch management functionality, it is now a more streamlined and automated process with the use of deployment schedules aligned with Patch Tuesday from Microsoft. In three months over 1000 critical/important updates were applied to over 1500 workstations/servers using this tool.

Room for Improvement:

It would be helpful to add image management to this tool.

Deployment Issues:

We had no issues deploying it.

Stability Issues:

There have been no instability issues.

Scalability Issues:

It's scaled just fine.

Other Advice:

Don't use it with Internet Explorer, as it's glitchy. Chrome or FireFox work best.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user706596 - PeerSpot reviewer
it_user706596Marketing Analyst at a tech vendor with 1,001-5,000 employees
Vendor

Complete end point management product that is economical compared to its competitors, with absolute capabilities.

See all 2 comments
PeerSpot user
User Support Specialist at a non-profit with 1,001-5,000 employees
Vendor
We're able to deploy software remotely and silently without interfering with users' work. However, they do need to improve their software QA and testing before releasing a new patch.

What is most valuable?

  • Software Deployment
  • Patch Management

How has it helped my organization?

We are a three-man team serving thousands of employees worldwide. Managing systems remotely is a tedious task, but thanks to this product we are able to deploy software remotely and silently without interfering with users' work.

What needs improvement?

Overall, I am happy with the features. However, they do need to improve their software QA and testing before releasing a new patch. It can take months before they can resolve an issue.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

The response time is great, but it takes time for them to resolve an issue.

Which solution did I use previously and why did I switch?

I haven't used any solution previously.

How was the initial setup?

It was already implemented when I joined my current company.

What other advice do I have?

Do ask for demonstration first, but overall this product is worth the money and continuous improvement is noticeable.


Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user