ManageEngine Endpoint Central Reviews

We use the solution because we want a central tool for multiple security needs. We also use it for remote device management.

The product enables us to do AD auditing, vulnerability scans, and endpoint-related activities like MDM and MAM. It is a consolidated tool.

The patch management and the vulnerability scanning features are valuable. ManageEngine Endpoint Central is a one-stop solution for our visibility needs. From a single dashboard, I can get full visibility. The product enables mobile device management and mobile access management. It is a centralized tool. It is compatible with all environments, such as Linux and Windows, for third-party patch management.

The solution has software asset management, hardware asset management, and non-IT asset management. The dashboard is beautiful. We can get good information from the dashboard. The reporting tool is very good. We use ServiceDesk Plus, ADAudit Plus, ADManager, and OpManager. The product integrates different tools seamlessly and gives a comprehensive and correlated report.

The product must provide more API integrations with different ERP tools. It must also provide integration with CRM tools so that the asset can be quickly mapped. The mapping of the assets procured in the financial tool can be improved.

I have been using the solution for three to four months.

The tool is very stable. I am satisfied with the stability. I rate the stability a nine out of ten.

I rate the tool’s scalability a nine out of ten. It is very scalable. Everyone in our IT department and security team is using the solution. We have approximately 550 users in our organization.

We deployed the solution recently. The software deployment is seamless. It is very good. The time taken for deployment depends on how we build the package. We follow our strategy. We do not deploy everything in one go. We follow a procedure. We have an SOP. We deploy in the test environment first. The tool gives us full control over patching. I rate the ease of setup an eight out of ten.

The price is moderate.

We also use Microsoft.

ManageEngine Endpoint Central is a very good solution. It is a comprehensive solution. It has many features for IT and security. People must choose the security edition to benefit from the comprehensive and correlated approach to managing IT and security needs. Overall, I rate the product an eight out of ten.

Hybrid Cloud

I use the solution in my company as a ticketing system and for endpoint management. The purpose of the solution is to control user machines for remote sessions, push updates, and inventory management.

The reports provided by the product are an area of concern where improvements are required. The visibility provided by the reports is not very attractive.

Primarily, the product offers only chat support. Support via telephone should be provided to users by ManageEngine's technical team.

I have experience with ManageEngine Endpoint Central for a year. My company is a customer of the product.

It is a very stable solution. Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution. Though my organization does not have any machines, the scalability would be good even if we had more machines in our company. Scalability-wise, I rate the solution an eight out of ten.

The solution's technical support is very good. I rate the technical support a seven or eight out of ten.

Neutral

I rate the product's initial setup phase around eight to nine on a scale of one to ten, where one point means it is difficult to deploy and ten points means it is very easy to deploy.

The solution can be deployed in fifteen to twenty days or three weeks.

Two to three engineers were required to deploy the product.

Earlier, my company had to make use of a lot of people to deploy products, especially during the installation of Zscaler, endpoint management, and anti-virus tools. With ManageEngine Endpoint Central, my company doesn't have to ask our engineers to go to the desktops of everyone in our organization to manage the deployment part since we can do it remotely using the scripts in the product. The product has helped reduce the costs attached to the engineers since the deployments can be done quickly with the solution. Deployments like the ones involving products like Zscaler, which would have taken our company two to three weeks to deploy, can now be deployed in a week with the help of ManageEngine Endpoint Central.

The product is not costly. The product is properly priced, especially for SMBs.

The product works perfectly for patch management and software deployments. The tool makes the lives of its users easier, and allows us to deploy any software, like the deployment of Zscaler on our company's machines.

The product's most beneficial feature for IT security posture stems from the patch updates give clear visibility of which machines are installed or missing with the important crucial patches.

The product has streamlined application management because it gives me the list of applications in my network. I get clear visibility using ManageEngine Endpoint Central's software summary report if there is an anti-virus product network and if I need to find out the machines on which it is deployed.

The product is very easy to maintain if you know about the solution.

My company does not integrate ManageEngine Endpoint Central with any other products.

ManageEngine Endpoint Central is a cost-effective product. If you are someone who looks at areas like automation and deployment and feels the need to have the correct type of reports, then ManageEngine Endpoint Central is a good product.

I rate the overall tool an eight out of ten.

I use ManageEngine Endpoint Central primarily for patch management and managing devices like external USBs and software inventory.

ManageEngine Endpoint Central has its own database to check patches without needing to go to the vendor. Most applications, especially Microsoft products, are included, and patches automatically pop up.

ManageEngine Endpoint Central has limited features because they offer multiple products separately, like Active Directory Manager. The usability is poor as I need to learn how to use ManageEngine, unlike other more user-friendly software.

I have been using ManageEngine Endpoint Central for about one year.

I run ManageEngine Endpoint Central on a small virtual machine and it works as expected without performance issues.

I am unaware of the scalability aspect as we are a small to medium organization with less than two hundred users.

The technical support is good, but not excellent. I last contacted them a long time ago.

I previously used BlackBerry RIM's MDM solution.

There has been no return on investment or measurable benefits for my use cases.

The pricing is cheaper compared to other MDM products, but I don't remember the exact details.

I did not evaluate other solutions. It was a requirement.

Usability is the main issue when comparing ManageEngine with BlackBerry RIM. I would recommend Endpoint Central to others, and I rate it eight out of ten.

On-premises

We use the solution for patch management, Infinity Scan, and deploying iOS images and MDM. We utilize all the modules, especially for USB blocks and policy management.

Patch management features are an important feature. We have more than three thousand machines, so we need solutions to monitor what's happening in each batch. With ManageEngine Endpoint Central, we can manage Microsoft patches and third-party applications from third-party vendors.

ManageEngine should support various browser features, including those that address browser limitations. 

I have been using ManageEngine Endpoint Central for over three years. We are using the latest version of the solution.

I rate the solution's stability a ten out of ten.

It is 100% scalable. Ten users are using this solution.

Support provides all the necessary guides and instructions on building, implementing, and deploying the Software Gateway. Whenever I try to reach support, I always get access.

Positive

We have used SCCM from Microsoft. It's like a basic solution without any features.

We work with vendors in Saudi Arabia, making the implementation very easy. The communication and configuration take just three to four hours.

I rate the initial setup a ten out of ten.

I rate its pricing as six or seven out of ten because the app is very expensive.

By applying policies such as SpeedLocks and compliance rules for browsers to block certain websites, ManageEngine Endpoint Central helps manage speed blocking, browsing, and filtering.

It was easy to integrate other tools.

Overall, I rate the solution a nine out of ten.

On-premises

I used to use the solution at my old workplace, and now I implement it in my new company.

The solution's most valuable features are its patch management capabilities, especially for third-party applications, along with quick and easy configuration and deployment processes. The tool's IT inventory management capabilities are a lot more user-friendly than Microsoft Intune, especially if I consider any kind of reporting. The software deployment process is not too bad.

In relation to ManageEngine Endpoint Central, ManageEngine NGAV seems to be completely useless right now. I don't think they have officially released the latest version of ManageEngine NGAV, but I feel that it might get released later, though it doesn't seem inviting at all. ManageEngine NGAV needs improvement.

I feel that the area revolving around the licensing model of the product needs to be made a bit easier.

The stability part of the product has some room for improvement.

I have been using ManageEngine Endpoint Central for three years. My company is a customer of the tool.

Stability-wise, I rate the solution an eight out of ten.

I know that the tool is used by thousands of people, but my company has a very small network, so I don't know what to say about the scalability feature of the product.

I have contacted the technical support team of the tool a few times. The solution's technical support is fast to respond. I rate the technical support a seven out of ten.

Neutral

The product's deployment phase was extremely easy.

The solution is deployed on the cloud.

I did not seek any help from a third party for the deployment of the product. As I had used the on-premises version for three years, I found the cloud version was just surprisingly way easier to get started. Even someone without any knowledge of IT can probably get the tool to work.

ManageEngine Endpoint Central's license in models is all over the place, meaning you have to pay for each individual extra module or extra user. I have been trying out a lot of ManageEngine products. The pricing of the product is not bad compared to the other similar solutions in the market.

I have experience with ManageEngine Endpoint Central and Microsoft Intune. I like ManageEngine Endpoint Central since Microsoft Intune can come across as a little time-consuming tool.

I would suggest ManageEngine Endpoint Central for a one-man team doing everything in a company, but a single person probably won't survive by taking care of the technical support and implementation of Microsoft Intune.

At my old workplace, I used to use ManageEngine Endpoint Central since I used to operate as a one-man team. At my new job, I saw that we have a small IT group with three to four members who have been working on Microsoft Intune for about a year, and I saw how we had a hard time rolling out everything in the tool since it had a lot of bugs. I decided to show the people at my new job how ManageEngine Endpoint Central can make work easy.

I decided to use ManageEngine Endpoint Central for IT inventory management and patch management.

I immediately started to see and experience the benefits of using the solution in my company. At my old workplace, when I used to use the on-premises version of the tool, I felt that the product was a bit time-consuming. At my new organization, we were using the cloud version of the product during the trial session, after which, during the initial setup phase, I enrolled 150 machines just to show my colleagues how easy it is to manage ManageEngine Endpoint Central compared to Microsoft Intune. Within a couple of days, though not everything was completely patched with the solution, I felt it was pretty immediate to deliver in the area of patch management.

I rate the tool a seven or eight out of ten.

We use the product for endpoint security.

They provide good services.

The product's remote access manager needs improvement. The wake-up takes longer time, sometimes more than five minutes. It could respond immediately.

I have been using ManageEngine Endpoint Central for one or two months. At present, I use the latest version.

I rate the platform's stability a seven out of ten.

We have approximately 2000 ManageEngine Endpoint Central users in our organization. I rate the scalability a nine out of ten.

The initial setup process is good. It requires a technical team of seven to ten engineers for deployment and takes an hour or two to complete. Later, we need to maintain the product as well.

The product is not expensive. I rate its pricing a seven out of ten.

I rate ManageEngine Endpoint Central a seven out of ten. We encounter issues related to the quality of services.

We use ManageEngine Endpoint Central for endpoint management.

Page management and ADA integrations are the most valuable features of ManageEngine Endpoint Central.

ManageEngine Endpoint Central’s scalability could be improved.

ManageEngine Endpoint Central is a stable product. I rate ManageEngine Endpoint Central ten out of ten for stability.

I rate ManageEngine Endpoint Central an eight out of ten for scalability. Currently, we have 10 machines running the solution in our organization.

The solution’s initial setup is easy.

The solution’s deployment took 15 to 20 days.

Compared to other products, ManageEngine Endpoint Central is a very cheap solution.

I recommend ManageEngine Endpoint Central to other users because it is quite easy to deploy.

Overall, I rate ManageEngine Endpoint Central a nine out of ten.

On-premises

We are using ManageEngine Endpoint Central for patch and asset management.

The most valuable feature of ManageEngine Endpoint Central is the central management console. Additionally, inventory tracking is helpful for knowing where our assets are.

We are looking for a complete solution for patch management with central management and the cloud which ManageEngine Endpoint Central does not provide.

I have been using ManageEngine Endpoint Central for approximately five years.

We have not had many issues with the stability.

Our approximately 15 IT staff that are using ManageEngine Endpoint Central in my company.

The application support is effective. We can communicate with the agents by email, telephone, or online chat.

I rate the support of ManageEngine Endpoint Central an eight out of ten.

Positive

The initial setup of ManageEngine Endpoint Central is simple. However, it is client-based, you have to identify the endpoint that needs to have the installation.

There is a freeware version of the solution available as long as you do not breach the number of licenses and users that are dictated.

The price of the solution is reasonable.

I would recommend people use the solution. It's designed to be user-friendly and easy to set up, and one of its key strengths is that many IT professionals are choosing it because it has a free version.

I rate ManageEngine Endpoint Central an eight out of ten.

On-premises

I use only the asset-management part. 

The asset management is a good feature. It's not the best. However, it's a good feature to use.

It is stable and reliable. 

We can scale the product.

The OS deployment could be better.

Technical support from our local partner is not the greatest.

I'm still exploring the solution. There is yet more to uncover.

Typically, if anything was missing, I would put in a feature request. However, I have not done that yet.

I only started using the solution a few months ago.

It is a very stable solution. There are no bugs or glitches, and it doesn't crash or freeze.

It is very easy to expand. You just need to add extra licenses that are required, along with the computer resources. If I add enough computer resources along with the licenses, it's very easy to scale.

We have around 2,000 endpoints on the solution.

How ManageEngine works is they have partner support. In my region, they have only one partner. If my understanding is right, they only have one partner for the full GCC, and the partner I'm with is not great. If you ask me to rate them, it'll be a zero.

The service from the OEM itself, ManageEngine itself, is good. It's just the partner that is not helpful.

I've also worked with VMware. 

We use the asset management from LANDesk Ivanti, although we can't compare all the features as we use it for other processes. 

We had assistance with the setup and only require three admins for maintenance tasks. 

I received professional support for the initial setup.

I don't directly deal with pricing. 

We're customers and end-users. 

I'd rate the solution seven out of ten. It's still new to me, and I'm still exploring its capabilities. 

On-premises

We are using it for managing desktops and configurations and compliance.

We are using its latest version. We are all up to date with whatever we're doing. It is deployed on-premises.

It helps with compliance. We're moving into a regulated space, and we need to be compliant and have full control over every device. So, the primary purpose of implementing it was compliance.

Identification of gaps and filling the gaps with updates are most valuable. We are able to identify known updates or missing updates and then update.

Each of their products is an independent product, and they don't have anything to do with each other. It is a suite of packages. They all run independently, and they all are a little different because they were acquired differently. They could standardize their portfolio.

We found the team that supports us to be very difficult to understand because of their accent.

I have been using this solution for a year or so.

It is reasonably stable. I had a couple of issues related to corruption, and I worked with their support, but on the whole, it is reasonably stable.

I'm sure it is scalable. It is currently being used by three users. We are using it daily, and we don't have any plans to increase its usage. It is not for any real negative reason. I just don't have a need. I bought it for what I needed it for, and it is doing what it does.

I had some pretty significant problems, and they were very complicated. I've had a number of conversations with them, but the simple truth of the matter is that there were communication problems with their team because of the accent. We found the team that supports us to be very difficult to understand. They had a heavy Indian accent, and it was very difficult to communicate with them.

Neutral

We didn’t use any other solution previously.

It was of medium complexity. You have to get an agent out for every single machine by hand, or you need to push it somehow. It took a couple of weeks.

We implemented it in-house. In terms of maintenance, it requires a fair amount of maintenance. It takes some time. You have to touch it every week and make sure it is working and pushing the code. You have to make sure you're identifying the gaps and the packages to be deployed. You need to build those packages, deploy them, and monitor which ones didn't fire. It is not an install-and-forget package. It is an install-and-use package.

We have seen an ROI. I would rate it a solid four out of five in terms of ROI. The work that one person was doing by hand for each computer in the company is now being done by it in mass. Its value is large because I could free up that person's time to do other work.

The initial purchase was around $6,000 or $7,000. We most probably are not on an annual subscription. We bought it, and then we pay for the maintenance. I'm not 100% sure how that's working out.

We evaluated a couple, but I can't remember what we looked at.

If I re-implement it today, I'd strongly consider a cloud-based infrastructure instead of on-premise.

It is solid. It is a legacy technology, and it has been around forever. It does what it does. It is complicated, but it works. It is not brilliant, but it is highly functional.

I would rate it a seven out of ten.

On-premises