ManageEngine Endpoint Central Reviews

Our agency did not have any way to manage the actual computers we provided our users. The tech support team would take such a long time to get to a user because they had to physically walk to every office to support the client. 

The primary use case for this product was to have a solution in place to manage all of our endpoint devices. Now the tech team is more responsive and efficient when it comes to supporting our endpoint users. Patch management is another win-win for us due to the way it was done in the past. 

This has a single pane of glass that allows us to manage our computers. We can now remote into computers, patch management, audit, check for issues while being virtually connected to a computer, report, and a ton of other options. 

Remote control was not a solution that was in place before and it's strange to think that you can be an efficient team without a solution like this in place, however, my team did what they could prior to my arrival. The same goes for patching computers, VMs, and physical servers. 

As stated earlier, the two most beneficial options for us are patch management and remote control. What is great about the patch management solution, is that it patches OS, applications, browsers, plug-ins, and firmware updates. 

We can report against it and make sure that all computers, servers, and anything else that has a security concern are patched. As for Remote, this application has a ton of features associated with it, such as: remote CLI, remote execution, chat, voice call, and many more. 

Tech support is mediocre at best. You sometimes get someone who knows what they are doing, but most times they trying to find their way around their own system. It really seems like support is just an afterthought. When the support issue gets escalated, it seems like there is no communication between the first-tier support tech and the second support tech, since we've had to re-iterate the entire issue from the beginning to the second-tier support person. 

We have been using ME (ManageEngine Endpoint Central) for about one year now. 

The stability is OK. 

It scales well within their catalog of apps. 

Technical support is poor. Sometimes I needed to look for my own solution on my own time as support was not able to fix the issue. 

We did not have an alternative solution prior to ME. 

The setup is straightforward. That said, the agent sometimes works and gets installed on clients and sometimes it does not. 

I did the implementation myself. 

We've had various issues that have prevented us from trying out multiple solutions so we have not had a great ROI. 

The only advice I have for others is to always look at the fine print. Talk to them and get it in writing about getting the best support possible when in need. Also, negotiate the price. 

We evaluated a couple of other products, however, it seems, for the money, that this was the best solution. 

It is basically an endpoint management solution. It is used for endpoint configuration and life cycle management of an endpoint. It helps you to manage the entire cycle of a machine, which includes patch management, security updates, configuration settings, and user configuration settings. It helps you with application delivery, application patching, and application removal. It provides you with all of that. It also gives you the keys to log onto the machine remotely and run commands via PowerShell script or a remote command capability.

It is a pretty in-depth product. It supports macOS and Linux. They also offer MDM now. So, you can do mobile device management, and they've got new plugins for security modeling for identifying caesar-based vulnerabilities and patch remediation. They give you configuration management tools to allow you to see if your web services are configured properly or even configured at all. It does network scanning and network vulnerability assessments, port audits, software audits, software metering, and software licensing. It is pretty in-depth.

In terms of its version, there is an ongoing update with the product. I started with version 7 or 8, and it is probably at version 11 now. They are on-prem and cloud versions of it.

It is pretty intuitive when it comes to where and how you need to do things. A lot of already preconfigured templates and settings are available to you. It is beneficial where you don't have to go through or do post configuration. A lot of applications have a tendency of being very end-user-heavy. For example, with System Center Config Manager, which is a Microsoft product, if you're not an engineer and you don't understand that product, you're probably not going anywhere with it, whereas with ManageEngine, you can bring some junior-level tech support. Because it does have scalability, you can assign roles to users whether they are junior help desk support engineers or senior engineers. You can also have reporting and inventory metrics that are only available to management. It provides a role-based granularity to all these key capabilities, and it makes it very easy for even non-technical people to run a program. It is based on web technologies, and a browser is all you need to really use to get to it. Obviously, you'd want to secure that web access down, but you do have role capabilities.

Its cross-platform capabilities and the ability to do both OS-level patching and third-party patching are valuable. It is difficult to find a software product that will do all that for you out of the box, and you don't have to do any configuration other than your initial setup. Once you do that, there is a very minimalistic approach to getting it operational. You can have it up and running within a 20-minute time span.

Their pre-configuration and ability to keep it simple for the end user, including the admin side, is helpful. It is not a very difficult program to bring on. It doesn't require a lot of technical skill to run. As long as you understand the technology that you're working with, you don't have to learn this program.

It has enterprise-level capabilities. They do offer a distributed version. If you need to really build it out, you could build it across the globe, or you could just run it in a small shop with 200 users or less. It is a pretty robust product.

Their support channel could be better. They're an India-based company. They're based out of India. So, here in the States, support can be difficult when you're dealing with time zone requirements. A more global support channel would be a wise choice for them.

I have been using this solution for about 12 years.

There have been issues in the past. I've been using the product for about 12 years, if not longer. At one time, they delivered an agent that ate up your CPU and your memory. The agent is auto-install on your machine. So, out of nowhere, your entire network went down because of agent deployment. They turned around and fixed that pretty quickly. I'd probably call that their biggest flaw.

It is quite scalable. Our environment is not very large, but I've seen large deployments. We have about 1,000 machines and 1,500 users, but it is possible if you want to scale it out through the enterprise. I've seen it in multi-site environments with more than 10,000 users. 

For 1,500 users, in a well-trained and well-capable environment, you would probably have four people to manage your entire environment with that app.

They should have a more global support channel.

It is very straightforward. The more complex part is doing security hardening and configuration on the server, which includes setting up certificates, starting on two-factor, and running through all security configurations to make sure it is secure. You obviously want your server to be as secure as possible because it could be a huge hole in your environment if someone were to take control of that server or application.

I don't have the metrics, but in my personal experience with the app, our return on investment is pretty high considering the number of human resources we would have needed to do all that it can do. 

There are multiple flavors of the app. They have a distributed version for enterprises. It depends on your size. They price it on a per machine basis. 250 or 500 is probably their least amount. 

I focus primarily on security and hardening, and they've made leaps and bounds in that as well as mobile device management and cross-platform capability in terms of working with multiple vendors and multiple devices. They seem to fit the bill there.

The MDM is incorporated in the Desktop Central, and they also offer an OS deployment module. ManageEngine has a lot of modules. Desktop Central is probably made from two or three separate products. They all are combined and collaborated into what Desktop Central is. Their analyzer tools pull from different apps to build functionality into some of the bigger core applications, such as DTC or Endpoint now. It is called Endpoint Management.

I would rate this solution a seven out of ten.

The primary use case for ManageEngine Endpoint Central in our company is patch management. It is mainly used for patch management, remote access, and remote management. We use it to plan and organize updates and restarts.

ManageEngine Endpoint Central has helped our organization by providing more clarity about what is happening in the network. It has optimized our operations, making them properly organized. It is simple to use and easy to manage, which is a significant improvement compared to the older Microsoft system we were using.

The most valuable features of ManageEngine Endpoint Central are patch management and remote access and management. The product's interface is very user-friendly and easy to manage.

Many features in Desktop Central are licensed separately. It would be more convenient if they could organize these tools into a single package. Instead of requiring users to choose each feature individually, they could offer a package that includes commonly needed tools.

We have been using the solution for one year.

So far, we have not faced any challenges with the stability of the product.

We contacted their technical support and mostly found their compatibility to be good. However, support can sometimes be delayed due to the two-tier support system, where issues are first handled by the first level of support before being escalated to the second level.

Positive

Before ManageEngine Endpoint Central, we managed basic things through group policies and WCS, an older Microsoft free product. We decided to switch because we needed better reporting and a clearer picture of network activities, especially for auditing purposes.

We took the solution through a local partner, but I am not directly involved with them. Our company uses the product as an end user.

We have observed a return on investment through improved management of patch updates, which was a significant headache with our previous Microsoft system.

Comparatively, the pricing of ManageEngine Endpoint Central is reasonable and cheaper than other options we considered.

This solution is not needed by small companies. However, it is very useful for managing remote sites and offices for larger companies with distributed sites. It would be beneficial if the company could package multiple tools into a single offering, as it would make it easier for users to know what they need.

I'd rate the solution eight out of ten.

We use the solution for patch management, Infinity Scan, and deploying iOS images and MDM. We utilize all the modules, especially for USB blocks and policy management.

Patch management features are an important feature. We have more than three thousand machines, so we need solutions to monitor what's happening in each batch. With ManageEngine Endpoint Central, we can manage Microsoft patches and third-party applications from third-party vendors.

ManageEngine should support various browser features, including those that address browser limitations. 

I have been using ManageEngine Endpoint Central for over three years. We are using the latest version of the solution.

I rate the solution's stability a ten out of ten.

It is 100% scalable. Ten users are using this solution.

Support provides all the necessary guides and instructions on building, implementing, and deploying the Software Gateway. Whenever I try to reach support, I always get access.

Positive

We have used SCCM from Microsoft. It's like a basic solution without any features.

We work with vendors in Saudi Arabia, making the implementation very easy. The communication and configuration take just three to four hours.

I rate the initial setup a ten out of ten.

I rate its pricing as six or seven out of ten because the app is very expensive.

By applying policies such as SpeedLocks and compliance rules for browsers to block certain websites, ManageEngine Endpoint Central helps manage speed blocking, browsing, and filtering.

It was easy to integrate other tools.

Overall, I rate the solution a nine out of ten.

I used to use the solution at my old workplace, and now I implement it in my new company.

The solution's most valuable features are its patch management capabilities, especially for third-party applications, along with quick and easy configuration and deployment processes. The tool's IT inventory management capabilities are a lot more user-friendly than Microsoft Intune, especially if I consider any kind of reporting. The software deployment process is not too bad.

In relation to ManageEngine Endpoint Central, ManageEngine NGAV seems to be completely useless right now. I don't think they have officially released the latest version of ManageEngine NGAV, but I feel that it might get released later, though it doesn't seem inviting at all. ManageEngine NGAV needs improvement.

I feel that the area revolving around the licensing model of the product needs to be made a bit easier.

The stability part of the product has some room for improvement.

I have been using ManageEngine Endpoint Central for three years. My company is a customer of the tool.

Stability-wise, I rate the solution an eight out of ten.

I know that the tool is used by thousands of people, but my company has a very small network, so I don't know what to say about the scalability feature of the product.

I have contacted the technical support team of the tool a few times. The solution's technical support is fast to respond. I rate the technical support a seven out of ten.

Neutral

The product's deployment phase was extremely easy.

The solution is deployed on the cloud.

I did not seek any help from a third party for the deployment of the product. As I had used the on-premises version for three years, I found the cloud version was just surprisingly way easier to get started. Even someone without any knowledge of IT can probably get the tool to work.

ManageEngine Endpoint Central's license in models is all over the place, meaning you have to pay for each individual extra module or extra user. I have been trying out a lot of ManageEngine products. The pricing of the product is not bad compared to the other similar solutions in the market.

I have experience with ManageEngine Endpoint Central and Microsoft Intune. I like ManageEngine Endpoint Central since Microsoft Intune can come across as a little time-consuming tool.

I would suggest ManageEngine Endpoint Central for a one-man team doing everything in a company, but a single person probably won't survive by taking care of the technical support and implementation of Microsoft Intune.

At my old workplace, I used to use ManageEngine Endpoint Central since I used to operate as a one-man team. At my new job, I saw that we have a small IT group with three to four members who have been working on Microsoft Intune for about a year, and I saw how we had a hard time rolling out everything in the tool since it had a lot of bugs. I decided to show the people at my new job how ManageEngine Endpoint Central can make work easy.

I decided to use ManageEngine Endpoint Central for IT inventory management and patch management.

I immediately started to see and experience the benefits of using the solution in my company. At my old workplace, when I used to use the on-premises version of the tool, I felt that the product was a bit time-consuming. At my new organization, we were using the cloud version of the product during the trial session, after which, during the initial setup phase, I enrolled 150 machines just to show my colleagues how easy it is to manage ManageEngine Endpoint Central compared to Microsoft Intune. Within a couple of days, though not everything was completely patched with the solution, I felt it was pretty immediate to deliver in the area of patch management.

I rate the tool a seven or eight out of ten.

We use the solution because we want a central tool for multiple security needs. We also use it for remote device management.

The product enables us to do AD auditing, vulnerability scans, and endpoint-related activities like MDM and MAM. It is a consolidated tool.

The patch management and the vulnerability scanning features are valuable. ManageEngine Endpoint Central is a one-stop solution for our visibility needs. From a single dashboard, I can get full visibility. The product enables mobile device management and mobile access management. It is a centralized tool. It is compatible with all environments, such as Linux and Windows, for third-party patch management.

The solution has software asset management, hardware asset management, and non-IT asset management. The dashboard is beautiful. We can get good information from the dashboard. The reporting tool is very good. We use ServiceDesk Plus, ADAudit Plus, ADManager, and OpManager. The product integrates different tools seamlessly and gives a comprehensive and correlated report.

The product must provide more API integrations with different ERP tools. It must also provide integration with CRM tools so that the asset can be quickly mapped. The mapping of the assets procured in the financial tool can be improved.

I have been using the solution for three to four months.

The tool is very stable. I am satisfied with the stability. I rate the stability a nine out of ten.

I rate the tool’s scalability a nine out of ten. It is very scalable. Everyone in our IT department and security team is using the solution. We have approximately 550 users in our organization.

We deployed the solution recently. The software deployment is seamless. It is very good. The time taken for deployment depends on how we build the package. We follow our strategy. We do not deploy everything in one go. We follow a procedure. We have an SOP. We deploy in the test environment first. The tool gives us full control over patching. I rate the ease of setup an eight out of ten.

The price is moderate.

We also use Microsoft.

ManageEngine Endpoint Central is a very good solution. It is a comprehensive solution. It has many features for IT and security. People must choose the security edition to benefit from the comprehensive and correlated approach to managing IT and security needs. Overall, I rate the product an eight out of ten.

I use the solution in my company as a ticketing system and for endpoint management. The purpose of the solution is to control user machines for remote sessions, push updates, and inventory management.

The reports provided by the product are an area of concern where improvements are required. The visibility provided by the reports is not very attractive.

Primarily, the product offers only chat support. Support via telephone should be provided to users by ManageEngine's technical team.

I have experience with ManageEngine Endpoint Central for a year. My company is a customer of the product.

It is a very stable solution. Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution. Though my organization does not have any machines, the scalability would be good even if we had more machines in our company. Scalability-wise, I rate the solution an eight out of ten.

The solution's technical support is very good. I rate the technical support a seven or eight out of ten.

Neutral

I rate the product's initial setup phase around eight to nine on a scale of one to ten, where one point means it is difficult to deploy and ten points means it is very easy to deploy.

The solution can be deployed in fifteen to twenty days or three weeks.

Two to three engineers were required to deploy the product.

Earlier, my company had to make use of a lot of people to deploy products, especially during the installation of Zscaler, endpoint management, and anti-virus tools. With ManageEngine Endpoint Central, my company doesn't have to ask our engineers to go to the desktops of everyone in our organization to manage the deployment part since we can do it remotely using the scripts in the product. The product has helped reduce the costs attached to the engineers since the deployments can be done quickly with the solution. Deployments like the ones involving products like Zscaler, which would have taken our company two to three weeks to deploy, can now be deployed in a week with the help of ManageEngine Endpoint Central.

The product is not costly. The product is properly priced, especially for SMBs.

The product works perfectly for patch management and software deployments. The tool makes the lives of its users easier, and allows us to deploy any software, like the deployment of Zscaler on our company's machines.

The product's most beneficial feature for IT security posture stems from the patch updates give clear visibility of which machines are installed or missing with the important crucial patches.

The product has streamlined application management because it gives me the list of applications in my network. I get clear visibility using ManageEngine Endpoint Central's software summary report if there is an anti-virus product network and if I need to find out the machines on which it is deployed.

The product is very easy to maintain if you know about the solution.

My company does not integrate ManageEngine Endpoint Central with any other products.

ManageEngine Endpoint Central is a cost-effective product. If you are someone who looks at areas like automation and deployment and feels the need to have the correct type of reports, then ManageEngine Endpoint Central is a good product.

I rate the overall tool an eight out of ten.

We are using ManageEngine Endpoint Central for patch and asset management.

The most valuable feature of ManageEngine Endpoint Central is the central management console. Additionally, inventory tracking is helpful for knowing where our assets are.

We are looking for a complete solution for patch management with central management and the cloud which ManageEngine Endpoint Central does not provide.

I have been using ManageEngine Endpoint Central for approximately five years.

We have not had many issues with the stability.

Our approximately 15 IT staff that are using ManageEngine Endpoint Central in my company.

The application support is effective. We can communicate with the agents by email, telephone, or online chat.

I rate the support of ManageEngine Endpoint Central an eight out of ten.

Positive

The initial setup of ManageEngine Endpoint Central is simple. However, it is client-based, you have to identify the endpoint that needs to have the installation.

There is a freeware version of the solution available as long as you do not breach the number of licenses and users that are dictated.

The price of the solution is reasonable.

I would recommend people use the solution. It's designed to be user-friendly and easy to set up, and one of its key strengths is that many IT professionals are choosing it because it has a free version.

I rate ManageEngine Endpoint Central an eight out of ten.