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LogMeIn Rescue Reviews

Vendor: GoTo
4.5 out of 5
149 followers
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What is LogMeIn Rescue?

Featured LogMeIn Rescue reviews

LogMeIn Rescue mindshare

As of June 2025, the mindshare of LogMeIn Rescue in the Remote Access category stands at 1.9%, down from 2.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Remote Access

PeerResearch reports based on LogMeIn Rescue reviews

TypeTitleDate
CategoryRemote AccessJun 11, 2025Download
ProductReviews, tips, and advice from real usersJun 11, 2025Download
ComparisonLogMeIn Rescue vs Microsoft IntuneJun 11, 2025Download
ComparisonLogMeIn Rescue vs Microsoft Remote Desktop ServicesJun 11, 2025Download
ComparisonLogMeIn Rescue vs TeamViewerJun 11, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Intune4.19.7%94%270 interviewsAdd to research
Microsoft Remote Desktop Services4.010.3%86%79 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
16%
Computer Software Company
11%
Financial Services Firm
9%
Government
7%
Real Estate/Law Firm
6%
Healthcare Company
5%
Insurance Company
5%
Retailer
5%
Construction Company
4%
Comms Service Provider
4%
Outsourcing Company
3%
Legal Firm
3%
Energy/Utilities Company
2%
Non Profit
2%
Performing Arts
2%
Media Company
2%
Educational Organization
2%
Transportation Company
2%
University
2%
Consumer Goods Company
2%
Wholesaler/Distributor
1%
Engineering Company
1%
Hospitality Company
1%
Wellness & Fitness Company
1%
Pharma/Biotech Company
1%
 

LogMeIn Rescue reviews

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Aditya Chhibber - PeerSpot user
Regional Partner Manager - India at To be determined Company
Verified user of LogMeIn Rescue
Sep 8, 2023
Easy setup and effective support

Pros

"The solution has been in the market for the past 20 years. For us, it is one of the best tools. "

Cons

"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
SachinAnikar - PeerSpot user
Director Consulting Services at LTIMINDTREE
Verified user of LogMeIn Rescue
Oct 11, 2023
A highly stable and scalable remote tool that can be used for remote solutions

Pros

"LogMeIn is a remote tool that I use for remote solutions."

Cons

"The solution’s pricing could be improved."
Find out what your peers are saying about LogMeIn Rescue. Updated May 2025
855,752 professionals have used our research since 2012.
PeerSpot user
Vice President at a tech vendor with 11-50 employees
Verified user of LogMeIn Rescue
Oct 28, 2020
Reduces our support time because we can see our client's screen and address the issue

Pros

"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."

Cons

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
GH
VP at Step 1 Software
Verified user of LogMeIn Rescue
Oct 14, 2020
Hugely helped to decrease the time it takes to handle support issues

Pros

"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."

Cons

"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that. "
RG
President/CEO at Microwize Technology, Inc.
Verified user of LogMeIn Rescue
May 21, 2020
Increased our customer satisfaction and staff productivity

Pros

"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."

Cons

"The billing team was poor when fixing their billing mistake and customer service was missing in action."
PeerSpot user
Net Admin at a translation and localization position with 51-200 employees
Verified user of LogMeIn Rescue
May 24, 2018
It is very straightforward to set up, use, install, and transfer sessions

Pros

"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."

Cons

"​Network browsing and connecting on the LAN, because if you can't see the computers on your network​, what good is the product?"
PeerSpot user
IT Manager at a retailer with 51-200 employees
Verified user of LogMeIn Rescue
Jan 29, 2018
we're able to log in when an issue happens and address it, so there's minimal downtime

Pros

"If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime."

Cons

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
RG
President/CEO at Microwize Technology, Inc.
Verified user of LogMeIn Rescue
Jan 29, 2018
My technicians are able to invite other technicians to connect live, and help

Pros

"I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing."

Cons

"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."