JumpCloud Reviews

I primarily use JumpCloud for managing multiple cloud platforms with a single set of credentials. It is utilized by my clients who work on platforms like AWS, Azure, and GCP, and who need seamless access across these. 

It helps avoid the need to manage multiple credentials by using unified credentials for various cloud accounts.

The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials. This feature is highly beneficial for user management, particularly for clients with multiple cloud accounts. 

Additionally, JumpCloud simplifies the workflow when I work with different cloud platforms, such as AWS, Azure, and GCP, by integrating directory and credential management.

My company's clients use JumpCloud to manage devices from Apple.

The most valuable feature of the solution is Windows Out of Box Experience (OOBE). The application management capabilities of the solution also work well.

We use the solution for centralized management of PCs and user accounts.

We tried other tools, but sometimes the user interfaces of other tools are a little bit difficult to understand.

We have a few use cases for JumpCloud. One is SSL for some legacy applications, LDAP, user provisioning, MFA access into the AWS environments, and some third-party apps for monitoring. There are also things like Datadog and New Relic that can be added as use cases.

Another use case is for system access for our EC2 instances, you can SSH in those instances. It will install a Linux user ID and provide the public key that is assigned to that specific user.

I have also used it for some automated scripting, although there are a lot of tools in that space. JumpCloud has a lot of features. I use this tool to consider how this system is managed; if it uses our standard, and if it is a legacy system. I have used the JumpCloud agent to run scripts arbitrarily on systems to see if I will get back information.

Additional use cases include using it for audits, SOC 2 Type 2, and status scope for FedRAMP. I have used their API extensively to make web requests, get back JSON data, and turn that into Excel spreadsheets, etc. to show the auditors.

I have also used JumpCloud for event logs and for other similar activities to track our usage within the environment.

I have also used Okta quite a bit in recent roles but I think that JumpCloud is a very useful service, especially if you are just getting started. If you want to POC something, it is very useful and it is easy to set things up. I like that feature.

The issue of allowing SSH in the systems, managing users, their keys, etc. has been pretty useful to do with JumpCloud.

It is convenient to do the scripting part with JumpCloud though there are other tools that can do it too. They provide a lot of device profiling, etc. but I have not really explored those aspects extensively. It is a nice solution for both cloud access and system access.

The product was our main source of authentication and authorization.

We had various use cases. We used it as the LDAP source. We also used it as a single sign-on like SAML. We used it to enforce policies on various systems or even on employees' workstations, servers, and SSH control. We used it to execute on-demand jobs since it's supportive in scheduled jobs or on-demand scripts, and you can execute, for example, hundreds of servers at once. 

We were quite happy with it in terms of functionality and reliability.

The usual authentication and authorization, which were all controlled into one portal, are very convenient. 

You can script the deployment of the agent, which is very convenient as well. 

I like the fact that you can execute on-demand, you can schedule jobs, and execute scripts on demand on various systems, including Windows and Linux. That's a very powerful feature.

The product is stable.

Support is helpful.

It can scale well.

The pricing is reasonable.

My customer base is primarily small businesses. I define "small business" as companies with fewer than 100 employees. However, that does not mean that JumpCloud is only applicable to that specific use case. It's just how we have been using it. It is a cloud-based directory that essentially allows you to replace completely on-premise Active Directory or other LDAP directories. All our customer identities originate from JumpCloud.

JumpCloud has simplified the way we create and manage users' accounts and privileges. If there's an employee separation, I need to be able to shut down access immediately. I don't want to have to go through 12 dashboards to do it. I can go into JumpCloud and I can hit one big switch and they're done. When a user is disabled in JumpCloud, all applications and services that have been integrated with JumpCloud automatically disable the user in question. (VPN, Wi-Fi, Microsoft 365, Netsuite, Box, Salesforce, other various cloud applications, security systems, file servers, local machine logins, etc.)

We needed to provide centralized authentication access management to all of our company devices, mainly our laptops. That's our main use case. 

After deploying to the cloud, we had remote device management on all of our corporate laptops. We were essentially able to protect our informational assets in the event of someone trying to leave under unfortunate circumstances and take the company laptop with them, which actually happened to us before we deployed this product. They were able to protect our information and give us control over those devices to be able to turn them off. It also helped us to get to the level that we needed to get to for our HIPAA compliance.

It's a serverless environment. If you don't need Active Directory servers or print servers set up, you can use JumpCloud in lieu of having a server.

We use it for identity management and device management. It integrates with Office 365 and allows you to securely manage your devices, whether they are Windows, Mac, or Linux.

JumpCloud has allowed our organization to go completely serverless so that there is no need to be linked to a server in the office. This, along with Office 365, has allowed the organization to have staff who can work from anywhere, whether it's from home, a different state, or even a different country.