JumpCloud Reviews

The product was our main source of authentication and authorization.

We had various use cases. We used it as the LDAP source. We also used it as a single sign-on like SAML. We used it to enforce policies on various systems or even on employees' workstations, servers, and SSH control. We used it to execute on-demand jobs since it's supportive in scheduled jobs or on-demand scripts, and you can execute, for example, hundreds of servers at once. 

We were quite happy with it in terms of functionality and reliability.

The usual authentication and authorization, which were all controlled into one portal, are very convenient. 

You can script the deployment of the agent, which is very convenient as well. 

I like the fact that you can execute on-demand, you can schedule jobs, and execute scripts on demand on various systems, including Windows and Linux. That's a very powerful feature.

The product is stable.

Support is helpful.

It can scale well.

The pricing is reasonable.

Jump Cloud is more focused on the authentication and authorization part since it supports script deployments and stuff like that. It could dip into CI/CD tooling as well. That would be a very interesting part to see.

I worked with it for over two years in my previous job. The last time I used it was maybe eight months ago.

The stability is good. It was very rare when we had some kind of issues and mostly it didn't affect the authentication of the users. Portal features, for example, may not have been functioning well. However, it was very rare that anything would happen. They would schedule maintenance occasionally and warn you. 

I'd rate the stability eight out of ten.

It can expand. Obviously, the more you scale, the more cost you add. However, in terms of infrastructure on their side, I never had any issues with size. We were adding users or servers and had no issues.

I'd rate the scalability nine out of ten.

Support was okay. 

To set up the first time the LDAP and the SAML on certain applications, we asked their assistance. Sometimes, for example, if you have a Java application, you need to make sure that the Java Store certificates are updated as well with JumpCloud. Otherwise, they were quite responsive when we opened tickets with them. And even they jumped on calls with us and made support calls with us to assist us. They are very good.

Positive

I'm familiar with Active Directory.

Active Directory, obviously, is one of the top products. That said, you need to have a Windows infrastructure to deploy Active Directory. In my previous job and even our current present employment, we don't use Microsoft. You cannot use Active Directory without Microsoft. If you're an open-sourced company, for sure, you won't select Active Directly, even if it's one of the best.

If you are constrained with costs, obviously, you cannot go with a paid cloud solution, so you would go for an open source alternative. In terms of tech, we prefer convenience and stability in a product. 

JumpCloud supports Mac, Linux, and Windows, and it is more unified rather than Microsoft. 

Where I am now, we use Google Authentication like SAML and LDAP. However, we don't have features like JumpCloud where you have scheduled jobs and certain functionality. Although Google is stable and scalable, it costs money.

The initial setup has a medium amount of difficulty, especially if you want to make 2FA and stuff like that. Otherwise, they have good documentation on their sites, which is very convenient. Also, they provide the scripts to deploy the agent on Linux or PowerShell for Windows. You need to have a decently skilled team to deploy, implement, and maintain everything.

I'd rate the ease of deployment at a 7.5 out of ten. 

It depends on what are your requirements as well. If you want to enforce two-factor authentication that's where you have the complexity. If you want to get a bit fancy with the product, it might take a little bit more time. For example, for any authentication source, like Active Directory, you need to organize it well. Although the product might be good, you still need a good team to implement it, design it, and maintain it.

We had four people working on int at my previous company.

We used the enterprise version of the solution. 

The cost was around $15 per user per month. There were different brackets of pricing for the number of users on the solution. We were in the bracket that covered 300 to 500 users. 

The pricing is pretty competitive. 

For those considering the solution, the only concern is the cost. For example, let's say you are planning to scale to a thousand employees. It'll be very costly as a product. If you don't plan to go that much it's very feasible to use JumpCloud since, in terms of features, it offers everything.

Overall, I'd rate the product nine out of ten. I've been happy with its capabilities. 

We primarily use the solution for synchronization. 

This product has helped us to synchronize all of our accounts in Google Workspace with Microsoft 365.

The single sign-on makes it very easy to access. 

It offers great synchronization functionalities. 

The solution is stable.

It is scalable.

We have witnessed a pretty good ROI.

Technical support is helpful. 

The visual tool and interface must be more fine-tuned. You need to be a bit more experienced to use it as it is not as user-friendly as it could be. We'd like it to be less technical. It needs to be easy to use from the outset. 

We'd like better compatibility.

I've been using the solution for one month. 

The solution is mostly stable. I'd rate its reliability seven out of ten.

The scalability is good. I'd rate it eight out of ten. You can scale as needed.

We started with a trial and had maybe four or five accounts.

Technical support is very useful. I find them to be helpful and responsive. 

Positive

The initial setup was a little bit complex. We didn't have any experience with this particular area of technology. We had to take some time to learn the process. 

We had two people that handled the deployment process.

We have witnessed an ROI. I'd rate the ability to achieve ROI at an eight or nine out of ten.

The solution can be a bit expensive. I'd rate it six out of ten. The other options we are looking at now are a little bit more expanse than this solution. 

We have begun to look into other options. 

I'm using the latest version of the solution, however, I do not know which version number.

For those considering the solution, it's important to look at the documentation. It will help you make good decisions and use all of the features available on the tool. Don't rush through orientation. Take your time and understand everything. Don't be shy to take your time. 

I'd rate the solution seven out of ten overall. 

We are using JumpCloud to provide services, such as identity, access management, access control to customers.

We can import the other users from directories, such as G Suite and Microsoft Azure, or we can do the entry of the users normally. We can control them by giving pseudo access or normal access. For example, how we manage the users from the Azure Active Directory. 

If I compare our JumpCloud to Amazon AWS, we can have 20 percent of the services that we are using on the JumpCloud. 

We can bind our G Suite directory and we can import any users whenever we want. The license depends on the number of users that we onboarded to JumpCloud or imported to JumpCloud. The user group benefits from applying the policies based on the user group. We have a JumpCloud package where we install it to the end-users system to see the logs of the system, to control if the machine's system has been lost by the user.

Azure Cloud services are on time and run well and if we use a JumpCloud, the benefits we receive are the ease of management and the solution is completely user-friendly. End users can do identity management easily.

Policies are created, we can apply them, and the agent acts as a domain. These are all the easiest aspects that we can do from JumpCloud. We can log in from an email for our devices, and we can have no restrictions. JumpCloud is highly secure.

I found the most valuable feature in JumpCloud to be Radius because most of the use cases, such as Amazon AWS, and if I compare this to JumpCloud, the only feature that stands out the most for authentication is Radius. When we use Azure, if we try to log in more than three times, we will be logged out and it will cache the IP address and the passwords, but JumpCloud will not do it. If we try a number of wrong attempts, it allows us to use other devices while logging the devices. Radius authentication means we use the same password to log in to the WiFi network. It is very easy to configure JumpCloud features in our firewall.

JumpCloud could improve by providing more features. They are only giving the three standard features, such as SSO radius. I would like there to be multi-tenant features. For example, my colleague is from a different organization, and he's using different applications and I'm using different applications, I wanted to access his applications and database with my JumpCloud credentials. However, since it is a multi-tenant instance. I would like it to be open-ended where we can gather all these multi-level organizations to put in a single domain to access one authentication for all the different applications.

There needs to be better device control. When it comes to a Mac device, it's very secure unless we add the agent on full then we cannot control it. When we do the scripts or automation from our side with the end-user system, I want to control everything from the JumpCloud, such as logs, because I wanted to know what is happening in the user's system to see if something is lost. 

JumpCloud should improve the amount of storage offered. We should have cloud storage of at least  5 GB or 10 GB because, in our public IDs, such as GCP or in our public ID manager S3 bucket, they're giving us 10 GB of cloud.

I have been using JIRA Service Management for approximately two years.

If we deploy JumpCloud based on a complete stable plan we are pine to deploy. But when it comes to the performance, Of course. So if we keep achieving Our daily targeted plans, week targeted, or month targeted plans, be achieving, stable-wise. The performance will be stable.

We have more than 8,000 employees that we are migrating to JumpCloud. We have onboarded 2,000 clients. We have API holdings where we are controlling six different levels of organizations with more than 11,000 employees. 

JumpCloud is a scalable solution. Where we can provision or deprovision the solution it is scalable and easy to do.

We are using JumpCloud every hour and every minute because JumpCloud senior executives are in my current organization. I will be responsible for every user and every G Suite activation sync. In case we delete any one single ID that will be suspended on the G Suite, or Azure, or any other territories that we included. all the applications that are constantly suspended. I'm the person who's taking care of the complete strength of the users, as I am observing on my own browser who are logged out and who have reset their password. I can see the logs of complete users on every system that are logged in the JumpCloud console. In case they're not able to log in, I'll directly call them, then they forward the password and we do the reset. We're just trying to help them but the maintenance is not needed,  based on the notification that we have configured, we will be receiving a notification, such as this user is logged out, they need a rest, or is not able to log in to this system. 

The procedure we follow to implement this solution in the scenario of one organization ff half a thousand plus employees. I am going to meet all HR staff, and whatever other departments they have. Based on the department and head of the departments, I will collect all the details, such as what are the stages of the application. That is the first step because we have to give an authentication on the first basis, based on the applications and we speak to the network team, about whether we can integrate the Radius. 

We will start the system then onboard the teams one by one. We first test the busiest team and we end with the HR or administration teams last. Based on the onboard of all the users stored in the cloud, we can now have control. We have to create the SOPs, and demo sessions to share with the users. This implementation makes identification easier.

The number of people used to implement the solution depends on the strengths of the people that we have in the organization.

If there are 500 users and under, I can control it on my own, but if it is more than 500 I need a team. I have to build a team to do it which will be of two to three people.

For the complete implementation, we may need at least six months but it depends on the user's strength, and how they react with their department heads.

When I'm doing an implementation, I'll explain everything to the end-user. "This is what I'm doing, and this is how it works, and this is how it helps you." users will understand in case any issues come, they will reach out to us, we will help them.

I have not seen a return on investment from JumpCloud.

We are using an enterprise license for JumpCloud. We have purchased a license for approximately $3,000 a year, but we are charged more than $135,000 annually.

There are no additional costs but we have to pay per ID we have.

I am a senior executive, and I manage the complete identity of users. I am providing the access to all the users and I control the devices and URLs.

When it comes to cloud maintenance, we are not maintaining anything related to the server, cloud-related, or network-related  This is because the JumpCloud is hosted on the Amazon AWS. When it comes to JumpCloud, there is no maintenance needed. Everything will be a notification if a user logged out and their password is expired. We have a policy for everyone to follow and it is complex and strict. The users have to follow it. Before implementing anything, we will be informing the users they have policies on their system to follow.

I would recommend JumpCloud to others if they have Microsoft Azure already with a subscription or if you have an Amazon AWS, then you do not need JumpCloud. However, when we are looking for an easy level of identity management, I can suggest that, using JumpCloud. In JumpCloud we should see the end number of users, how many strengths we have first. For users over 500, we cannot use JumpCloud, we can use the G Suite only. When it comes to more than a thousand then we can use JumpCloud. Additionally, if they're using many applications JumpCloud is suitable.

Instead of providing the G Suite, we can provide it with JumpCloud. The organization, which has more applications, or more networks. For example, when it comes to branches if I own an organization and I have branches in a different city and I have branches in 100 cities. I will be using different locations, and IP addresses, we cannot use radius. When it comes to single organizations, such as a Google company that is sitting in a single place, in those places we can use a JumpCloud for a radius. In case we have automation, we can use JumpCloud. It can be very useful.

I would recommend this solution.

I rate JumpCloud an eight out of ten.

I am making the most of JumpCloud's services and features, as we have opted for one of their highest subscription plans which includes all of the available services. This platform is quite extensive and offers a range of plans to choose from. By utilizing JumpCloud, I am able to manage all of my users through a central account, giving me a single place to view and access all related systems, applications, and services that my users need. This is done by simply logging into my JumpCloud account, which grants me almost unlimited access to all of my desired applications and services.

In order to meet a range of local and international regulations and standards, our organization was required to implement a system to manage various aspects of our operations, including users, devices, and servers. After careful consideration and analysis, it was determined that JumpCloud would be the best solution to help us comply with these requirements.

The most valuable feature of JumpCloud, it provides a convenient and streamlined solution for me to access and manage all of the features I require in one centralized location. This eliminates the need for me to worry about hiring individuals to manage these tasks, as well as eliminating concerns surrounding hardware, updates, and licenses. With JumpCloud, I am able to receive the services I need in a timely and efficient manner, which has significantly reduced my stress and alleviated a great deal of the issues I once faced. This is especially important as I am often bound by laws, regulations, contracts, and customer demands to keep up with various tasks. With JumpCloud, I am able to manage everything I need in one place, giving me visibility and control over aspects that I previously had to manage through multiple systems.

JumpCloud could improve the user interface. While it has certainly come a long way, there is still room for improvement in terms of simplifying and making it more intuitive for the user. In my opinion, the UI/UE could benefit from some modifications to enhance the overall user experience. I have suggested some changes to JumpCloud regarding this matter as I believe that they have the potential to further enhance the platform and make it even more user-friendly. There are certain small features within the system that users may not be familiar with, as they may have previously used different systems with different user interfaces.

If tomorrow JumpCloud were to present a new and improved version, it should include asset management as a new and innovative feature. Currently, JumpCloud only offers device management, which is a great feature. However, there should be the option to manage other physical hardware items, such as screen monitors, keyboards, mouses, etc. These are items that are connected to electricity but do not have any physical software updates. A feature for managing these assets would be extremely beneficial and make my life easier in this new JumpCloud.

If JumpCloud were to introduce asset management as a new feature in their future updates. Although I understand that I cannot physically update the screens, I still need to manage them. This would include keeping track of how many screens I have, whether one of them has stopped working, and if I had to replace it. The ability to keep a record of these things would be extremely beneficial and make managing my assets much easier.

I have been using JumpCloud for over one year.

The stability of JumpCloud is great. JumpCloud has been an extremely reliable solution for our company with 100 percent availability. We have not encountered any issues with its performance and it has consistently been working smoothly. Additionally, it has robust disaster recovery mechanisms in place that ensure its continued functioning even in the event of internet connectivity loss. We are highly satisfied with its performance and the peace of mind it provides us.

We have every one of the one-hundred-plus employees in our company using the solution.

When I reached out to JumpCloud's support with a question, I received a prompt response from their team. Although it turned out to be a user error on my part, they were still able to provide clear explanations and instructions on how to resolve the issue. I appreciate the quick response and helpful guidance I received from their support team.

I was fortunate enough to have access to local support representatives, who were available to me on a personal level through various modes of communication such as email, phone, and WhatsApp. These representatives were consistently prompt in their responses and provided professional and knowledgeable solutions to all of my inquiries, even going above and beyond to provide additional help and consultation. I am extremely pleased with the level of support I received from them.

I rate the support from JumpCloud a ten out of ten.

Positive

The setup of JumpCloud is dependent on various factors, including the systems and features utilized by each individual organization. In our experience, we found the setup to be relatively straightforward and easy to complete, despite the fact that it did take us some time to transition to all the features we desired. However, this delay was not a result of any issues with JumpCloud itself, but rather a resource constraint within our own organization, as we had to allocate a dedicated team member to manage the setup process.

In regards to the initial setup of JumpCloud, it can be deemed a smooth and straightforward process. Our experience with the platform was highly positive, as we encountered no technical difficulties or malfunctions. There were a few existing systems that were not related to JumpCloud and required some organization, however, the connection process to JumpCloud was seamless and rapid. 

The setup process for JumpCloud was a slow and gradual one for our company, as we had to first address and resolve any existing issues with other systems before making the transition. Due to our limited resources and lack of organization, we approached the setup in a methodical and cautious manner, adding one system at a time and thoroughly testing each one before proceeding to the next. The process took several months to complete and was completed slowly and easily.

Its implementation took several months. However, the increased time was mostly our fault.

The support provided by JumpCloud was also impressive, as they assisted us with meetings and consultations, along with providing descriptive articles and guides that helped us accomplish all the necessary tasks with ease. We used one person for the implementation of the solution the vendor support team. 

We were able to do very low resources from our side. It's working great on an enterprise level.

We have received a return on investment using JumpCloud. I did not need to invest upfront, I paid monthly peruse.

JumpCloud offers several subscription plans as a software-as-a-service (SaaS) provider. The pricing is based on the number of users and the services that are required, meaning that you only pay for what you consume and don't have to pay for services that you don't need. When compared to other solutions, JumpCloud can actually be more cost-effective, as it eliminates the need to hire a team, purchase hardware, pay for licenses and software, and worry about updates, security, and backups. Thus, it offers a more efficient and cost-effective solution for managing your needs.

One of the major advantages of using JumpCloud is that it provides a centralized system for managing all aspects of our operations. This means that if we need to demonstrate compliance with regulations or standards, we can simply point to JumpCloud as our system of record. All user, device, and server information is maintained in real time within the JumpCloud platform, ensuring that we always have up-to-date information at our fingertips.

Whether it's proving that we're managing all of our endpoints, or demonstrating that a new device has been added to our network, JumpCloud provides us with a one-stop solution that makes it easy to meet our compliance obligations. It eliminates the need for manual processes or paper-based systems and ensures that our information is always accurate and up-to-date.

The reason behind the selection of JumpCloud by my company as the preferred solution was due to its comprehensive and all-encompassing nature. The system provides complete visibility into who is accessing the device and ensures that the operating system is always up to date and in compliance with company policies. This includes the enforcement of antivirus installations, which provides a heightened level of security. The system also facilitates external audits and reviews with ease, as it can easily provide all necessary information and documentation, making it easier for me to be compliant with all requirements. With JumpCloud, I can confidently say that it is not just an excuse but an actual solution that is efficiently managed and provides accurate answers to any inquiries.

I would highly recommend using JumpCloud if you are considering using it for the first time. JumpCloud provides an all-in-one solution that is managed, up-to-date, and constantly improving. With its cutting-edge software and services, you can save a significant amount of time, money, and knowledge. In fact, not using JumpCloud would result in having to invest more resources to achieve a less effective outcome. Simply put, JumpCloud is the optimal choice for anyone looking for a seamless and efficient solution.

JumpCloud has consistently offered exceptional solutions and services that are highly efficient and effective. Although it may not be perfect in every aspect, it operates exceptionally well and I am pleased with its performance.

I rate JumpCloud a nine out of ten.

The tool is more like a Mobile Device Management solution that helps to manage devices. 

I am impressed with the product's remote access which allows admins to control endpoints which is a timesaver. 

The product needs to create its own self-service feature which has been requested by all the admins in the community. 

I have been using the solution for one year. 

The product is almost stable and recovery from outages takes around one to two hours maximum. 

I would rate the solution's scalability a six point five out of ten. We have around 250-300 users for the product. 

I have reached out to the support more than once. 

The product's setup is easy. The device enrollment can be completed in five to ten minutes. However, deployment involved configuring profiles by following documentation, which can take up to a day. 

The solution's deployment was done in-house. 

I would rate the product an eight out of ten. You can use the solution if admins are looking for one MDM for all endpoints, be it Linux, Windows, Mac, etc. The tool is nice in terms of pricing as well. 

JumpCloud enables different kinds of connections and enables employees or subcontractors not within the company to connect to our network securely.

A nice feature called patch management with different kinds of licensing is not included in JumpCloud. I'm also interested in sharing experiences with people in the local market, like engineers.

I have been using JumpCloud for one year.

I rate JumpCloud a nine out of ten for stability.

I'm working with smaller companies with around 28 or 50 users using JumpCloud.

We had contacted JumpCloud's technical support once because of a security issue and on another occasion because of a bug in the system. JumpCloud's technical support was very responsive.

Positive

There were some difficulties in installing JumpCloud. It took several weeks or months for us to deploy the solution.

We implemented the solution in-house.

We have seen an ROI with JumpCloud.

JumpCloud's monthly license costs around $25 for the complete solution. However, the lower versions' costs start from four dollars onwards based on the kind of functionality you choose. I rate JumpCloud a seven out of ten for pricing.

Before choosing JumpCloud, we evaluated the product Slack.

I am using the latest version of JumpCloud. One or two engineers are needed to do the maintenance for JumpCloud. I would recommend JumpCloud to other users.

Overall, I rate JumpCloud an eight out of ten.

The primary use case of JumpCloud is for managing everything on your files, Apple or Android devices, and Windows devices. We are a start-up bank and JumpCloud provides us with an all-in-one directory and solution for the management of our fleet and SaaS applications. I'm an IT specialist and we are customers of JumpCloud.

The product provides great visibility over all transactions including identity, authentications, and directory insight. This has helped us a lot in terms of zero-trust security as everything was widely integrated into the zero-trust platform.

The most valuable feature is the ability of the product to integrate all applications. It also performs on Okta. This is a one-stop solution for having a single sign-on and being able to integrate your Microsoft 365 and Google Workspace, and then streamlining the onboarding and offboarding. With one click, you can offboard a user and all the integrations are automatically stopped. If there are any SaaS applications that are not single sign-on and are integrated on JumpCloud with SAML authentication, it's automatically integrated. If you are using JumpCloud as your laptop manager and you suspend the account, those devices will automatically cut off. It's a very effective system. In terms of our IT admin, the solution is extensive, presentable, and easy to use.

We initially had some issues with FileBot while locating users' keys; they were not immediately visible and customer support wasn't able to solve the problem. There are quite a lot of things in the MDM that need to be improved and, in general, there is some detail lacking in the solution. JumpCloud offers many solutions within the product but they are not generally well developed. When we tried using their MDM solution, we were not able to completely manage our Apple devices. We eventually switched to Jamf. We were able to import VPNs into the profiles of all remote workers but the solution doesn't provide the ability to have various VPN applications.

I would like to see some additional features in terms of software where we'd be able to pass credentials to the auditor and see all the activities in the account. In terms of conditional access, we need more refined policies and control over conditional access.

I've been using this solution for seven months. 

I would say it's a stable solution. It's one-touch, frictionless, prevents unauthorized access and brings a zero-trust security model to your platform. I believe this is very stable. Maintenance was carried out using JumpCloud infrastructure, there's not much involved. It's on a monthly basis for one hour and is straightforward. It didn't affect performance.

JumpCloud is very scalable with the cloud infrastructure. We now have around 50 users, all the executives of the company, HR, marketing, and the sales team.

Technical support was not good in the beginning but it has improved recently. 

The deployment is pretty straightforward. You can choose between loading a device or integrating with Workspace. We chose to integrate our Google Workspace environment. I carried out the deployment with my security manager and it took us seven days. We started with a seven-day trial, testing a sandbox environment to make sure it was right for us and then moved straight into it. It was great. 

The pricing of JumpCloud is very reasonable. We opted for it because we were a startup with a small budget with 15 employees so we couldn't go with any of the expensive options. We needed a cloud directory and conditional access policies and JumpCloud offered that at a reasonable cost. Licensing costs were around $15 per user per month. 

JumpCloud offers different packages depending on your requirements. The cost can be as low as $2 per user per month if you're looking for a simple cloud directory. For each feature, you add another couple of dollars. We opted for the JumpCloud platform, the complete solution, which provides access to all the applications; device management, a single sign-on platform, and the MFAs.

The value of the solution depends upon a company's infrastructure. If you are a startup with a low budget, then go for JumpCloud. If you're a large company, then there are better solutions out there. I learned a lot in terms of managing the MDM fleet where we actually used Jamf and Kandji and Mosyle. These solutions were pretty robust whereas JumpCloud didn't have much variety in the features we used, it was quite limited.

Given the extra features and great price, I rate this solution eight out of 10. 

JumpCloud is a zero-trust network access solution. We are focused principally on the public health sector. We use the solution in conjunction with Amazon AWS, Microsoft Azure, or other cloud providers. 

We use JumpCloud to manage our teams' access with a single sign-on and by applying policies to their devices. This is a solution that helps integrate one with the other.

The most valuable features of JumpCloud are flexibility, policy management for devices, and device patch management. For example, we can limit access to devices only in Chile or send a number of commands to the devices to manage them.

JumpCloud could improve the compatibility with other devices and operating systems. For example, the solution only works well with Mac and some Linux devices. It does not work for mobile devices, such as Android.

In the next release, the solution could be more integrations with other solutions without the need for heavy configurations.

I have been using JumpCloud for approximately one year.

JumpCloud is stable.

The scalable of JumpCloud is very good.

I have not had the need to contact the support. The support material online is very useful. They have an online forum that is helpful that I have used if I need help.

The initial setup of JumpCloud is easy and flexible. There are tutorial videos available to teach how to deploy.

I rate JumpCloud a nine out of ten.