IFS Cloud Platform Reviews

Vendor: IFS

3.9 out of 5

31 reviews
87% willing to recommend

What is IFS Cloud Platform?

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

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IFS Cloud Platform is the #1 ranked solution in top Field Service Management solutions, #2 ranked solution in top Enterprise Asset Management (EAM) solutions, #2 ranked solution in top License Management solutions, #6 ranked solution in top Customer Experience Management solutions, #7 ranked solution in top Activity Based Costing Software, #9 ranked solution in top Local Government CRM solutions, #10 ranked solution in top IT Asset Management solutions, #11 ranked solution in top IT Service Management (ITSM) solutions, #12 ranked solution in top Help Desk Software, #12 ranked solution in top ERP solutions, and #20 ranked solution in top CRM solutions. PeerSpot users give IFS Cloud Platform an average rating of 7.8 out of 10. IFS Cloud Platform is most commonly compared to ServiceNow: IFS Cloud Platform vs ServiceNow. IFS Cloud Platform is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.

Helped 867,370 peers since 2012

Featured IFS Cloud Platform reviews

Thangaraj Ramasamy

Consultant at Arcwide

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Patrick Abi Habib

IFS Applications & Data Migration consultant at a tech services company with 10,001+ employees

IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI. I worked on a third-party system called Harmony Solution. This French company produces a reporting tool that I feel is better than Crystal Report for IFS. They could also improve the plugin for Excel data migration to clarify its use. Many clients use it for massive amounts of data, which affects their systems. There is no communication about that. Clients use the Excel plugin because they know it works, but it does not always work the way it should. They need to improve the plugin's performance or inform customers to limit their use. Migration jobs are often based on Excel inputs, particularly CSV files. That can cause issues when operating across several countries. For example, say I'm working on a French PC collaborating with someone in India who uses an Indian PC. Excel will transform the file based on the country's language, and the input data will be wrong. I believe they are trying to fix this with the smart data tool in the cloud.

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IFS Cloud Platform mindshare

Product category:

As of September 2025, the mindshare of IFS Cloud Platform in the ERP category stands at 2.5%, up from 2.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP Market Share Distribution
Product	Market Share (%)
IFS Cloud Platform	2.5%
SAP ERP	17.2%
SAP S/4HANA	9.6%
Other	70.7%

ERP

PeerResearch reports based on IFS Cloud Platform reviews

Type	Title	Date
Category	ERP	Sep 15, 2025	Download
Product	Reviews, tips, and advice from real users	Sep 15, 2025	Download
Comparison	IFS Cloud Platform vs SAP S/4HANA	Sep 15, 2025	Download
Comparison	IFS Cloud Platform vs SAP ERP	Sep 15, 2025	Download
Comparison	IFS Cloud Platform vs Microsoft Dynamics 365 Business Central	Sep 15, 2025	Download

Title	Rating	Mindshare	Recommending
ServiceNow	4.2	N/A	91%	223 interviews Add to research
SAP ERP	4.0	17.2%	87%	107 interviews Add to research

Valuable Features

IFS Cloud Platform's most valuable features include a user-friendly interface, advanced customization options, seamless integration through open APIs and REST APIs, and flexibility in adapting to unique business needs. It supports detailed pricing models, warehouse management, and business analytics. The finance, inventory, and distribution modules enhance efficiency. Modern architecture allows for intuitive navigation and mobile use. Strong service management, including CMDB and workflow capabilities, complements versatile enterprise management solutions.

"There are fewer fields on the user screen compared to other products."
"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."
"The platform is reliable and stable."

Room for Improvement

IFS Cloud Platform could improve usability, user interface, documentation, and workflow customization. Integration and technical support are areas needing enhancements. Users have reported issues with error messages and platform compatibility. They desire expanded reporting features, AI-driven functions, better mobile device support, and competitive pricing. More flexibility in transactions and improved batch processing are also needed. ERP implementation is complex, requiring better predefined templates and faster feedback.

"There are some stability issues."
"Documentation-wise, they need more."
"The solution's reporting tools still require improvement."

ROI

Users experienced significant long-term ROI from IFS Cloud Platform. While some immediately reaped expected benefits and improved financial reporting, others noted a return ratio of 4.5 times their investment in 18 months. ROI became evident as businesses aligned with the platform, though substantial initial investments were required. Quick financial gains were possible with larger returns developing after a couple of years. Not all users calculated ROI, and some lacked specific data, indicating varied experiences and outcomes.

Pricing

IFS Cloud Platform pricing involves upfront negotiations, typically beneficial when factoring in future expansions. It uses a user-based pricing model, granting access to all modules with scalable growth potential, but costs can be higher than alternatives like SAP and Oracle. Licensing is annual without hidden fees, and pricing can be competitive, especially for larger enterprises. While more costly, it's considered reasonable for its comprehensive features and minimal need for customization.

"The product is reasonably priced."
"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."
"We pay for a license to use the solution, which is not very expensive."

Popular Use Cases

Organizations primarily utilize IFS Cloud Platform for enterprise resource planning, service management, and asset management across sectors like aerospace, defense, manufacturing, and finance. They integrate it into operations for process efficiency, digital transformation, and comprehensive management of finance, HR, supply chain, sales, and procurement. The platform supports IT management, distribution, precision manufacturing, and project-based engagements, serving more than 500 users in shared services environments, leveraging cloud-based deployments for enhanced business alignment and operational excellence.

Service and Support

Customers rate IFS Cloud Platform's customer service around 8/10, while technical support averages a 6/10. Australian support is praised; however, global assistance faces criticism for delays. The speed of responses and solution delivery is a common concern. Documentation and self-service portals are appreciated, yet the navigation of their organizational structure can be challenging. Some find support mediocre, noting improvements are needed to match competitors like Microsoft, Oracle, and SAP.

Deployment

Numerous users experienced complexity in IFS Cloud Platform's initial setup, often requiring vendor support and customization. Pre-configured versions did not always match business needs, leading to additional configurations. However, some users found the implementation straightforward with available templates and guides. Deployment time varied, depending on business scope and requirements. Companies highlighted the importance of technical resources and familiarity to ease the process, noting improvements with the latest versions compared to older ones.

Scalability

IFS Cloud Platform is considered highly scalable, accommodating various business sizes with ease. Users report minimal issues when expanding its usage, highlighting strong support for growth across multiple sites and geographies. The platform effectively handles thousands of users and complex requirements. Hardware specifications initially required adjustments, yet performance remains unaffected. Challenges exist with core modifications and version updates. Most users rate scalability highly, noting adaptability in resources, integrations, and localization capabilities.

Stability

IFS Cloud Platform is generally stable, comparable to other ERP systems. Many rate its stability highly, highlighting rare crashes and minimal issues. However, stability depends on proper client maintenance, infrastructure, and specific modules. Some experienced instability during updates or due to internal factors. Recent versions show improved stability. Clients emphasize maintenance and setup's impact on performance. Most report reliable uptime with some planned downtime during updates, rating stability between eight to nine out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IFS Cloud Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	7
Large Enterprise	9

By reviewers

By visitors reading reviews
Company Size	Count
Small Business	183
Midsize Enterprise	105
Large Enterprise	356

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

11%

Energy/Utilities Company

Comms Service Provider

Financial Services Firm

Government

Construction Company

Retailer

University

Media Company

Outsourcing Company

Educational Organization

Healthcare Company

Non Profit

Performing Arts

Real Estate/Law Firm

Consumer Goods Company

Insurance Company

Transportation Company

Legal Firm

Recreational Facilities/Services Company

Wholesaler/Distributor

Aerospace/Defense Firm

Mining And Metals Company

Marketing Services Firm

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Learn more about IFS Cloud Platform

IFS Cloud Platform was previously known as IFS Applications, Assyst, IFS Cloud.

IFS Cloud Platform customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Product Categories

ERP

CRM

Customer Experience Management

Field Service Management

Help Desk Software

Activity Based Costing Software

Enterprise Asset Management (EAM)

Local Government CRM

IT Asset Management

IT Service Management (ITSM)

License Management

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IFS Cloud Platform Reviews Summary
Author info	Rating	Review Summary
Consultant at Arcwide	4.0	I’ve worked with IFS Cloud Platform for 15 years and appreciate its strengths in asset management, finance, and integration, though I believe AI capabilities need improvement to stay competitive in the evolving tech landscape.
Senior Director at a consultancy with 1,001-5,000 employees	3.0	I have experience with IFS Cloud Platform for work order maintenance, noting its simpler UI due to fewer fields. However, the platform lacks sufficient online documentation compared to Maximo, and I can’t comment on the ROI as I was a consultant.
Business Analyst at a manufacturing company with 5,001-10,000 employees	4.0	My organization primarily uses the IFS Cloud Platform's finance module, which integrates well with other modules. However, the error messages are unclear, and switching between companies is cumbersome, causing frustration among users. Overall, it's an efficient solution.
IFS Applications Consultant at Zest Business Process Management Ltd	4.5	IFS Cloud Platform is a comprehensive ERP solution suitable for various sectors, offering extensive customization and frequent updates. Its implementation is complex, requiring significant time and effort, though long-term ROI is achievable after initial project investments.
IFS Applications & Data Migration consultant at a tech services company with 10,001+ employees	3.5	I handle data migration on IFS, primarily on versions 10, 8, and 9, and I'm transitioning to the cloud. IFS excels in connectivity, asset maintenance, and reporting, although Crystal Reports can be cumbersome and the Excel plugin needs improvements.
Head of Business Applications at Bio Products Laboratory Limited	3.5	We use IFS Applications for HR, payroll, finance, and supply chain, valuing the Arena interface for its flexibility on various devices. It outshines Epicor and SAP in configurability and user-friendliness but needs improvement in predefined templates.
ERP Systems Analyst at a manufacturing company with 1,001-5,000 employees	4.5	We transitioned from an MRP manufacturing environment to IFS Cloud, deployed via AWS, due to its intuitive interface and strong financial controls. While some security features need updating, IFS has delivered a solid ROI and meets our evolving needs.
Manager at Hal	3.5	I use IFS Applications for materials management and appreciate its inventory details but find it not user-friendly. Compared to SAP, which offers efficient operations with T-codes, IFS lacks in user interface and reporting features.

IFS Cloud Platform Reviews

What is IFS Cloud Platform?

Featured IFS Cloud Platform reviews

IFS Cloud Platform mindshare

PeerResearch reports based on IFS Cloud Platform reviews

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

Top industries

Compare IFS Cloud Platform with alternative products

Learn more about IFS Cloud Platform

IFS Cloud Platform customers

Related questions

Product Categories

Popular Comparisons