IBM MaaS360 OverviewUNIXBusinessApplication

IBM MaaS360 is the #6 ranked solution in top Enterprise Mobility Management (EMM) tools. PeerSpot users give IBM MaaS360 an average rating of 7.4 out of 10. IBM MaaS360 is most commonly compared to Microsoft Intune: IBM MaaS360 vs Microsoft Intune. IBM MaaS360 is popular among the large enterprise segment, accounting for 50% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.
IBM MaaS360 Buyer's Guide

Download the IBM MaaS360 Buyer's Guide including reviews and more. Updated: November 2022

What is IBM MaaS360?

IBM MaaS360 is an EMM solution that allows you to configure devices for enterprise access and protect corporate data on smartphones and tablets – all from a single screen. As a robust integrated cloud platform, MaaS360 simplifies mobile device management (MDM) with visibility, rapid deployment, and control that spans across apps, mobile devices, and data. It also secures apps, laptops, smartphones, tablets, wearables, desktops, the Internet of Things (IoT) devices, and data so you can rapidly scale your remote workforce and bring your own device (BYOD) initiatives.

IBM MaaS360 can help you build a zero-trust strategy with modern device management. Deployment is so fast that in just a few clicks, IT admins can start enrolling devices and quickly manage the entire mobile device lifecycle. They can do everything from enrollment to enterprise integration, support, configuration and management, monitoring and security, analytics, and reporting.

IBM MaaS360 Features

IBM MaaS360 has many valuable key features. Some of the most useful ones include:

  • Workforce management: Manage and secure any remote workforce in minutes with rapid deployment.
  • Information security: Support a safer way to access, create, sync, and edit all business documents on mobile devices.
  • Manage security risks: Provide users with seamless data access while remotely managing threats.
  • Secure access: Grant secure access to company resources from any mobile device, without a VPN.
  • Identity management and security: Integrate seamless identity and access management with United Endpoint Management.

IBM MaaS360 Benefits

There are many benefits to implementing IBM MaaS360. Some of the biggest advantages the solution offers include:

  • Provision, manage, and protect your devices from a single console.
  • Configure email, contacts, calendar, Wi-Fi, and VPN profiles over-the-air to quickly onboard users.
  • Experience launch day support for the latest mobile operating system releases for iOS, Android, and Windows.
  • Set and enforce security policies with automated compliance actions like requiring a device passcode and blocking a compromised device.
  • Use robust dashboards and reporting to manage both personal and corporate devices.
  • Increases security and compliance enforcement.
  • Easily integrates with your existing infrastructure.
  • Reduces cost of supporting mobile assets.
  • Enhances application and performance management.
  • Contains powerful management and security to address the entire mobility lifecycle.
  • Helps ensure better business continuity.
  • Increases productivity and employee satisfaction.
  • Simple and fast, with an exceptional customer experience.

Reviews from Real Users

MaaS360 stands out among its competitors for a number of reasons. Some of these include its mobile device and laptop management, robust security, and complete sync with Active Directory. PeerSpot users take note of the advantages of these features in their reviews:

Claudia G., a Cybersecurity Consultant at Telefónica, mentions, “My customers value the ability to control all their devices from a central point in IBM MaaS360. I rate IBM MaaS360 a nine out of ten.”

Okoro A.., a CEO at a ITANDT Solutions Limited notes, “The most valuable features are mobile device management and security (which allows you to quarantine infected devices).”

IBM MaaS360 was previously known as Fiberlink MaaS360, MaaS360.

IBM MaaS360 Customers

Bancroft, Garuda Indonesia

IBM MaaS360 Video

IBM MaaS360 Pricing Advice

What users are saying about IBM MaaS360 pricing:
  • "Price is something for which we are always under pressure. If we have to look at the MaaS deployment, the price definitely has to come down. This is clearly one of the areas that we will have to work on, not only as a provider to our customers but also as a consumer of this service."
  • "MaaS360 is priced at a balance. It is not as expensive as AirWatch or Jamf and is not a cheap solution like a few of the local products."
  • IBM MaaS360 Reviews

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    Deputy Manager - Advanced Solutions at a comms service provider with 1,001-5,000 employees
    Real User
    Top 5
    Provides access to local resources without a VPN, scales well, and it's easy to use
    Pros and Cons
    • "Using this solution has made things more convenient. Earlier, we had to depend a lot more on IT to find and resolve our issues."
    • "The user interface could definitely use some improvement."

    What is our primary use case?

    We have provided IBM MaaS360 to all of our mobile users, approximately one year ago. I have also been working to reseller IBM services, such as this one, for almost the past two years.

    This product is primarily used for data loss prevention (DLP).

    How has it helped my organization?

    Using this solution has made things more convenient. Earlier, we had to depend a lot more on IT to find and resolve our issues. There are fewer problems and once you raise a ticket, it's easier for them to identify whether it's something that they can fix remotely, or whether it would require a physical examination of the device.

    What is most valuable?

    The most valuable features are remote enablement and access to my intranet resources, without depending on the VPN.

    Due to integration with Apple DEP and Android Enterprise we don't need to configure each device manually or even share a link, it is ready the moment the user has access to the device.

    We also have some internal websites that would normally need VPN to access from the public network, but we have set up a gateway that lets us connect to these internal resources  using the secure browser that's part of the license which is a very significant cost saving in the current times.

    What needs improvement?

    The user interface could definitely use some improvement. It's good enough, albeit pretty basic. However, anybody that is not used to it might require some assistance early on because it is not very intuitive.

    It is fairly simple to use, yet a little complex to manage. At least, the initial setup is complex to manage.

    One of the things that I would like to see in the next release is improvements at the account level. it is a little bit difficult to identify the number of licenses that are visible in my account, and to which suite each belongs. If there are four suites, we sometimes have to have segregation. Some users require the full set of enterprise services, whereas some users who are our partners or just employees are just given basic inventory management tools.

    Being able to identify and account for these licenses would definitely help. This is not related to the actual usage, but rather, it's more of an administrative task. It can be overcome with manual bookkeeping but still, a bit more effort would be needed. If this can be simplified then that would be great.

    Buyer's Guide
    IBM MaaS360
    November 2022
    Learn what your peers think about IBM MaaS360. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
    655,711 professionals have used our research since 2012.

    For how long have I used the solution?

    I have been working with IBM MaaS360 for close to two years.

    What do I think about the stability of the solution?

    This is a pretty stable product and I haven't seen it crash anytime recently.

    What do I think about the scalability of the solution?

    My organization has 5,000 devices as of now, so I don't see a problem with scale. I have personally resold the same services to organizations that use as little as 10 devices to 100 devices, to more than 10,000 devices. Scalability is not a real challenge.

    How are customer service and support?

    There are two aspects to technical support. Since I am a reseller,  I provide my own service along with the licenses, so I charge for the professional services. However, if it is purely through IBM, the service is definitely lacking.

    With IBM, it is a significant turnout time and you do need to have someone with qualifications from your own team so that you understand what to do. So, unless you already have somebody who's tech-savvy and understands the language, you're better off hiring professional services for support.

    How was the initial setup?

    The initial setup is pretty straightforward. It's clicking a link and moving on.

    Our deployment took roughly a month because it happened in phases. There was integration, phasing out of the old software, and integration with the new upcoming cloud services. Aside from knowing that there were phases, I don't have specifics on how long each one took.

    What other advice do I have?

    My advice for anybody who is implementing this product is to start by completing the trial as soon as possible so that all of your core issues or core requirements can be identified easily. Next, have all of the integration options kept as secondary because you don't want to do everything together. It's always best to test a few cases; create a test group, and test it on them first. Make sure that everything is working instead of trying to make a turnkey solution. Doing it in phases is more effective than trying to do everything at once.

    Overall, this is a good product and it covers most of the services that these solutions are supposed to follow, but it's not perfect. 

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Assistant General Manager at a comms service provider with 1,001-5,000 employees
    Real User
    Top 5
    Robust, ensures the security of our data, and provides a secure environment for our employees to work in a seamless, agile, and productive manner
    Pros and Cons
    • "All features that we have deployed are useful. We do access office emails on our smartphones, and we have complete sync with Active Directory. Our calendar also gets synced in the MaaS360 application. We also ensure that the data from these official applications is not being misused by any of the employees. We have disabled cut, copy, paste, and all such features. It ensures that all the official data that our employees have on their smartphones is secure. Security is the paramount feature that we value in this product."
    • "When we have MaaS360 installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that I would like to highlight. We have also observed that in the contact list, a lot of duplication is happening. A single contact is duplicated three or four times, which also consumes more memory resources. If they can work on improving it for these aspects, it will have a more positive impact not only on the way the application is being consumed by the user but also on user satisfaction. A lot of new features are being deployed or rolled out by companies that are competitors of IBM MaaS360. IBM will have to ensure that all those features are on board so that we have a complete suite of features in the platform, rather than deploying multiple diverse solutions to cater to the requirements of our customers."

    What is our primary use case?

    We have lots of applications deployed on our employees' smartphones. To ensure secure access of these applications from these smartphones, we have deployed an MDM solution from IBM, and we have done containerization on these smartphones. A container has been created, and all applications that are being used for the official purpose are put into that container. All security policies, as per our company guidelines, are forced on that container. All personal applications that our employees have on their smartphones are outside this container, and they remain untouched. We have basically created a kind of partition between professional life applications and personal life applications on the smartphones of our employees.

    How has it helped my organization?

    It is about bringing more agility to our workforce and providing them the flexibility to use their smartphones in accessing office applications. Email is one of the applications. There are other CRM tools that are provided by the company to the employees. To sum it up, it is about providing a secure environment to our employees for working in a more seamless, agile, and productive manner.

    What is most valuable?

    All features that we have deployed are useful. We do access office emails on our smartphones, and we have complete sync with Active Directory. Our calendar also gets synced in the MaaS360 application. 

    We also ensure that the data from these official applications is not being misused by any of the employees. We have disabled cut, copy, paste, and all such features. It ensures that all the official data that our employees have on their smartphones is secure. Security is the paramount feature that we value in this product.

    What needs improvement?

    When we have MaaS360 installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that I would like to highlight. We have also observed that in the contact list, a lot of duplication is happening. A single contact is duplicated three or four times, which also consumes more memory resources. If they can work on improving it for these aspects, it will have a more positive impact not only on the way the application is being consumed by the user but also on user satisfaction.

    A lot of new features are being deployed or rolled out by companies that are competitors of IBM MaaS360. IBM will have to ensure that all those features are on board so that we have a complete suite of features in the platform, rather than deploying multiple diverse solutions to cater to the requirements of our customers.

    For how long have I used the solution?

    I have been using this solution for more than 18 months.

    What do I think about the stability of the solution?

    All applications that IBM rolls out are pretty stable and robust. I am sure they do all the testing before launching a new product. MaaS360 is a pretty robust product that is available for use in the enterprise world. From the stability point of view, we have not faced any challenges. We have not yet done any updates.

    What do I think about the scalability of the solution?

    Its deployment is happening on the cloud, so scalability comes with the solution by default.

    How are customer service and technical support?

    We have an in-house team that handles both L2 and L3 support. Until now, we have not faced any issue with respect to the support.

    Which solution did I use previously and why did I switch?

    We had another solution that we were using, and we migrated from that solution to MaaS360.

    How was the initial setup?

    It is very easy. There is an in-house team from IBM that helps not only us but also our customers with lifecycle management and onboarding. It has been pretty easy until now. The application is available on all platforms such as Google Play and iOS App Store. We can download the application from there, and start configuring it with the help of our dedicated team.

    What's my experience with pricing, setup cost, and licensing?

    Price is something for which we are always under pressure. If we have to look at the MaaS deployment, the price definitely has to come down. This is clearly one of the areas that we will have to work on, not only as a provider to our customers but also as a consumer of this service.

    What other advice do I have?

    As far as devices are concerned, this is the world of Bring Your Own Device, and such decisions are left to the end-users. As long as a solution is device agnostic, they can choose the device that they want to use.

    Keeping the competition in mind, I would rate IBM MaaS360 a nine out of ten.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
    PeerSpot user
    Buyer's Guide
    IBM MaaS360
    November 2022
    Learn what your peers think about IBM MaaS360. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
    655,711 professionals have used our research since 2012.
    Manufacturing Analyst at a manufacturing company with 5,001-10,000 employees
    Real User
    Top 10
    Scalable and uses distribution groups to deploy apps but needs live technical support
    Pros and Cons
    • "Maas360 uses distribution groups to deploy apps, which makes it a bit easier than, for example, Intune."
    • "The solution needs to offer live technical support. Right now, it's just a chat window and it's rather unhelpful."

    What is our primary use case?

    We primarily use the solution for our organization's phones and iPads.

    We use the solution for locking down the phone. If it gets lost or stolen, we deploy apps. We have an internal app that will be deployed. It's connected to Apple DEP VPP, and we do document deployments through it as well.

    What is most valuable?

    Maas360 uses distribution groups to deploy apps, which makes it a bit easier than, for example, Intune.

    What needs improvement?

    Overall, I haven't been happy with it.

    Their licensing platform is absolutely awful. We've got locked out of our own account several times and that just has put a bad taste in my mouth. 

    The initial setup is not exactly straightforward.

    There have been some changes in its software. The portal, for example, has changed. One nuisance feature is that, when you login, you have to always press enter, which is annoying. With most sites, you just click on the login and you go. With this portal, you have to specifically hit enter.

    The solution needs to offer live technical support. Right now, it's just a chat window and it's rather unhelpful.

    For how long have I used the solution?

    I've been using this solution for about six years. It's been a while. We have some good experience with it.

    What do I think about the scalability of the solution?

    The solution is scalable. A company shouldn't have any issues in that regard.

    We use the solution on about 600 different devices across the organization. Everyone from sales and distribution to the president of the company uses it.

    How are customer service and technical support?

    The only way you can get technical support is through a chat window. They weren't exactly friendly. I wouldn't say that we have been happy with technical support.

    Which solution did I use previously and why did I switch?

    I wasn't aware of anything being used previously to this solution.

    How was the initial setup?

    Anything you set up is going to be a bit challenging. However, this was not straightforward per se. It's not cut and dry. You have the rules and regulations on everything that you have to contend with.

    I didn't handle the initial implementation. I took it over after the fact.

    What about the implementation team?

    The initial setup was handled in-house. The company did not require the assistance of consultants or integrators.

    What's my experience with pricing, setup cost, and licensing?

    We are charged on a monthly basis. It's my understanding that the pricing is the same as or similar to Intune. If we do switch over, the pricing will be pretty much the same.

    With IBM, you had to have a certain type of license inside of Microsoft for it to work, however, I don't have too much detail on that.

    Which other solutions did I evaluate?

    We are also looking into Intune. The one thing I did notice with Maas360 versus Intune was that Maas360 uses distribution groups to deploy apps. Intune does not have that. With Intune, you have to use security groups. That's causing us a little headache that we've got to get around.

    I'm getting my feet wet on it right now. I'm beginning to learn how to use it. We're in the POC stage.

    What other advice do I have?

    We are a customer and end-user.

    The solution is deployed onto the actual device itself.

    I wouldn't recommend the solution. We're pretty much working to move off of it. We haven't been too happy with the solution in general. How it was described to us ultimately wasn't how it worked.

    Overall, I would rate it at a six out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Solution Consultant, Strategic Accounts Manager at a tech services company with 501-1,000 employees
    Consultant
    Top 20
    Ensures that a single application is used but needs to be more granular
    Pros and Cons
    • "One valuable feature is the ability to provide a secure environment. Another is the kiosk mode where MaaS360 can be used over a tablet or mobile device to ensure that a single application is used."
    • "Zero day support is something they can work on. They can make it a little bit more user-friendly."

    What is our primary use case?

    A general use case would be providing a secure environment for accessing an organization's email. The compartmentalization that MaaS360 provides allows the organization to make sure that the information remains secure.

    What is most valuable?

    One valuable feature is the ability to provide a secure environment. Another is the kiosk mode where MaaS360 can be used over a tablet or mobile device to ensure that a single application is used. We make sure at the organization level that a device is not misused.

    It is stable, scalable, and easy to install.

    What needs improvement?

    From an improvement perspective, I would say that it could be more granular. MaaS360 could take features from both AirWatch and Jamf and integrate them into their solution.

    Zero day support is something they can work on. They can make it a little bit more user-friendly as compared to Jamf or AirWatch.

    For how long have I used the solution?

    I have been working with it for the past four years.

    It is a cloud based solution.

    What do I think about the stability of the solution?

    It is stable and reliable. I have clients who use it on a daily and hourly basis. So, their whole deployment is actually dependent on the stability of this product.

    What do I think about the scalability of the solution?

    It is fairly easy to scale. You can easily scale from a hundred to a thousand in a couple of hours. It doesn't take much time.

    How are customer service and support?

    Technical support is good. There have been a couple of cases where the timeline was a little bit elongated as compared to what was expected by the customer, but these cases have been very minimal.

    How was the initial setup?

    The initial setup is a fairly simple process. For 5-10 devices, the deployment may take not more than an hour or one and a half hours.

    From a maintenance perspective, there is nothing much locally that can be done. As it is cloud based, the maintenance is predominantly taken care of by IBM.

    What's my experience with pricing, setup cost, and licensing?

    MaaS360 is priced at a balance. It is not as expensive as AirWatch or Jamf and is not a cheap solution like a few of the local products. For any organization that is looking for a balanced product, MaaS360 is a good solution.

    Which other solutions did I evaluate?

    We work with Jamf and AirWatch. Jamf is predominantly targeted only towards Apple customers. It works only on Apple devices; that is their main USP.

    AirWatch is more detailed as compared to MaaS360. It gives you more control over your devices as compared to what MaaS360 gives.

    Apart from these, there are a couple of local players, like 42Gears, that we work with, but these are more like MBM solutions. They only provide wipe out solutions if the device is compromised and not much more than that.

    What other advice do I have?

    It is predominantly for mid to large enterprise customers with a couple of hundred deployments.

    It's a fairly balanced solution. If you leave the backing to an organization like IBM, you can rest assured that it's a good solution. It actually takes care of your defense endpoint to get rid of pollution. Your laptops, Android devices, and Apple devices could all be secure with this solution. It provides a fairly good level of control and monitoring to suit your needs.

    On a scale from one to ten, I would rate IBM MaaS360 at six.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Mobility Strategist at a retailer with 10,001+ employees
    Real User
    Top 20
    A unified platform with good customization and an easy deployment
    Pros and Cons
    • "We've found the scalability to be very good."
    • "The user experience really isn't so good."

    What is our primary use case?

    We have a few use cases. Firstly, we are using the solution for incorporating the licenses. We also use it for smaller devices or to allow an inventory of devices to have access.

    We also use the solution for our stores in our business. We need to protect our information while being able to deploy apps and business applications, specifically for our departments.

    What is most valuable?

    The most important aspect of the solution is the fact that the platform is unified, and that it covers all the mobility services - that includes not only the MDM components or services. The solution includes mobile application management in order to have an application catalog, which is very helpful. In this catalog, we can synchronize and install applications with ease. Within the MDM component, there's mobile set management, in order to incorporate security. 

    The deployment itself was quite easy.

    The stability has been very reliable.

    We've found the scalability to be very good.

    The price of the solution is quite good.

    We've found the interface to be pretty good overall. The dashboards are quite good.

    You can customize the solution easily.

    What needs improvement?

    The main issue we have with the solution is synchronization between the information and between the devices and the portal. The information that we see in the portal sometimes does not reflect, or not show, the real-time situation.

    The user experience really isn't so good. It's important that they work to improve this aspect.

    For how long have I used the solution?

    I've been using the solution for three years, more or less. It's been a while.

    What do I think about the stability of the solution?

    The stability of the solution is excellent. There are no bugs or glitches. It doesn't crash or freeze. The performance is very good.

    What do I think about the scalability of the solution?

    The scalability is good. If a company needs to expand it, it can do so. It's not a problem.

    Currently, in our organization, we have 4,000 people, more or less, that use the product. 

    How are customer service and technical support?

    We have two models for support. Normally, it falls to the internal department, which manages the support with the IBM products.

    However, it's difficult to add new features or to improve anything as there are so many departments around the world. Occasionally, IBM will ask for logs that they want to or need to review, and that can be difficult.

    How was the initial setup?

    The initial setup was not complex. It was pretty straightforward. A company shouldn't have any issue with the process.

    What's my experience with pricing, setup cost, and licensing?

    The licensing is paid yearly. We find the pricing to be reasonable. It's not too expensive.

    What other advice do I have?

    We are an IBM partner.

    We are using the latest version of the solution at this time. I'm unsure of the exact version number.

    We have the service model, which is very useful to us.

    I'd recommend the solution to other companies. There are similar solutions, however. One might be better at this while another is better at that. 

    In general, I would rate the solution eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Assistant til konsernregnskapssjef & IT integrasjonsansvarlig at a energy/utilities company with 51-200 employees
    Real User
    Top 10
    It forces people to secure their phones in order to access email
    Pros and Cons
    • "MaaS can force people to lock their phones. Not everyone likes having a PIN and other security features on their phones, but this sets a requirement that you can't get your emails unless you have a PIN on your phone. That was a good feature, and we were able to easily increase the PIN from four digits to six digits. Overall, it was pretty user-friendly."
    • "We had a problem with Microsoft computers. If you downloaded emails on a Microsoft Windows Surface PC, that would also require a license. The Outlook application didn't look great for us on a PC."

    What is our primary use case?

    In this scenario, we only used MaaS for telephones, not computers. We used the MaaS360 IBM mobile management tool to protect email accounts on phones, ensuring they were compliant. 

    What is most valuable?

    MaaS can force people to lock their phones. Not everyone likes having a PIN and other security features on their phones, but this sets a requirement that you can't get your emails unless you have a PIN on your phone. That was a good feature, and we were able to easily increase the PIN from four digits to six digits. Overall, it was pretty user-friendly.

    What needs improvement?

    We had a problem with Microsoft computers. If you downloaded emails on a Microsoft Windows Surface PC, that would also require a license. The Outlook application didn't look great for us on a PC. 

    For how long have I used the solution?

    My company deployed MaaS360 six years ago, and I last used it about nine months back. 

    What do I think about the stability of the solution?

    MaaS360 has gone down a few times over the years, and people couldn't get their emails on their phones, so it was problematic, but that didn't happen often. It was a lot less stable than Intune.

    What do I think about the scalability of the solution?

    MaaS360 is scalable for a price. At that point, we had a subsidiary company that had many more employees abroad, and they weren't in Intune. We don't have that company now, so that's why we don't use it anymore. But we were able to run it out for all different countries, so it was scalable.

    How are customer service and support?

    We had our agents who ran through the support by IBM, but I think they also had priority in the queue, so there was no lead time. They had no longer lead time between raising an issue and getting an answer.

    How was the initial setup?

    IBM MaaS360 was deployed maybe six years ago, and an external IT consultant handled that. It was complex to set up, and they needed to connect their server. 

    What's my experience with pricing, setup cost, and licensing?

    MaaS360 was nearly double the price of Intune. Except for the server costs, which were built into our IT budget, there were no additional costs.

    What other advice do I have?

    I rate IBM MaaS360 eight out of 10. I prefer MaaS360 over Intune because I'm a much heavier IBM user. If someone is considering MaaS360, I recommend having an Apple account for business so that it integrates smoothly. You also need to have an overview of your devices, what the applications are, and what the impact will be. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    James Cook - PeerSpot reviewer
    IT Engineer at SpiritUK
    Real User
    It lets you separate work and personal data on mobile phones, but the interface is outdated and clunky
    Pros and Cons
    • "The best feature is the ability to control mobile phones, wipe and containerize the data, and keep employees' work data separate from personal data."
    • "The interface is clunky and the layout is a bit outdated. Also, I don't think MaaS360 has as many features as Intune. It doesn't integrate with Office as seamlessly as Intune does, which isn't surprising, given that Intune and Office are Microsoft products."

    What is our primary use case?

    We have approximately 200 users.

    What is most valuable?

    The best feature is the ability to control mobile phones, wipe and containerize the data, and keep employees' work data separate from personal data.

    What needs improvement?

    The interface is clunky and the layout is a bit outdated. Also, I don't think MaaS360 has as many features as Intune. It doesn't integrate with Office as seamlessly as Intune does, which isn't surprising, given that Intune and Office are Microsoft products. It's also somewhat buggy. For example, we had an issue recently where IBM had to release some licenses from the back because we weren't able to sign onto the devices. 

    For how long have I used the solution?

    I have been using MaaS360 for about two years.

    What do I think about the stability of the solution?

    MaaS360 seems stable. We've had a few bugs with it, but it seems okay.

    What do I think about the scalability of the solution?

    MaaS360 is hosted in the cloud, so it's scalable.

    How are customer service and support?

    I rate IBM support four out of 10. I've contacted them via phone and email. Support was slow and a bit awkward. I couldn't get my account to link through. You have to go through this process to link your account, and it wasn't letting me do it. They were saying I wasn't the admin, and it took ages for me to access the support site. Once I got past that, they weren't too bad, but that annoyed me.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    Setting up MaaS360 is straightforward. It's a simple "next, next, finish" installer. 

    What's my experience with pricing, setup cost, and licensing?

    I rate MaaS360 eight out of 10 for affordability. It seems like a bargain. It was a bit cheaper than other solutions the last time I checked. 

    What other advice do I have?

    I rate IBM MaaS 360 six out of 10 overall. Six isn't a bad score, but I don't find it as intuitive or feature-rich as Intune. I think it needs updating. My advice to new users is to ensure you set up your policies and everything correctly. Take advantage of all the policies. Link it up properly with Android and Apple. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Deputy Manager - Advanced Solutions at a comms service provider with 1,001-5,000 employees
    Real User
    Top 5
    Remote enablement and access to internal resources on the VPN are excellent features
    Pros and Cons
    • "Remote enablement feature and access to internal resources on the VPN."
    • "User interface is basic and not very intuitive."

    What is our primary use case?

    We are customers and resellers of this solution and I'm the company's deputy manager.

    How has it helped my organization?

    The solution has made everything more convenient for us and it's now easier to identify whether something can be fixed remotely or whether it requires a physical examination on the device.

    What is most valuable?

    The most useful features are remote enablement and access to internal resources on the VPN.

    What needs improvement?

    The user interface could definitely use some improvement. It's very basic, but anyone not used to it might require some assistance. It's not really intuitive. I'd like to see more access at the account level. It's difficult to identify the number of licenses available in our account and to which interface they belong. We sometimes have to segregate; some users require the full enterprise features while others, who are partners or employees, are just given basic access. Being able to identify and assign the licenses would be very helpful. It's more of an administrative thing in terms of bookkeeping, but it would be great if that issue could be addressed.

    For how long have I used the solution?

    I've been using this solution for two years. 

    What do I think about the stability of the solution?

    The solution is quite stable. 

    What do I think about the scalability of the solution?

    My organization has more than 5,000 users now so I don't see a problem with scale.

    How are customer service and technical support?

    I'm a reseller and I provide my own technical services along with the licenses. We charge for professional services. However, if technical support was purely through IBM, the service is definitely lacking. There is a significant turnaround time, and you do need to have someone with qualifications from your own team who understands what to do. Unless you already have somebody who's tech savvy and understands the language, you're going to have to pay for professional services. It's a complex thing to manage.

    How was the initial setup?

    It's a simple initial setup but complex to use. I believe overall deployment took about a month as it was rolled out in phases. There was integration phasing out of all the software as well as integration with new upcoming cloud services.

    What other advice do I have?

    I would rate this solution an eight out of 10. 

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free IBM MaaS360 Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2022
    Buyer's Guide
    Download our free IBM MaaS360 Report and get advice and tips from experienced pros sharing their opinions.