Huntress Reviews

Name: Huntress
Brand: Huntress
Rating: 5 (22 reviews)

4.7 out of 5

22 reviews
100% willing to recommend

What is Huntress?

Hackers are constantly evolving, exploiting new vulnerabilities and dwelling in small business environments—until they meet Huntress. Discover the power of managed detection and response backed by ThreatOps.

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Huntress is the #3 ranked solution in top Managed Detection and Response (MDR) solutions, #4 ranked solution in top Anti-Malware Tools, #9 ranked solution in EDR tools, and #11 ranked solution in endpoint security software. PeerSpot users give Huntress an average rating of 9.4 out of 10. Huntress is most commonly compared to Microsoft Defender for Endpoint: Huntress vs Microsoft Defender for Endpoint. Huntress is popular among the small business segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.

Helped 800,905 peers since 2012

Featured reviews

Nick Mrotek

Service Delivery Manager at Netirio

The automatic remediation is the most valuable feature for us. It works great. If our team can't look at an issue exactly at the moment, it's just good to know that there's Huntress that can come in and be able to remediate most, if not all, issues. If there's something that needs a further look at, we can automate the alerts. It's proven to be a lot more efficient than other antiviruses we've worked with in the past. It's easy to use Huntress overall. I haven't had too many issues. I haven't really had to contact or support with anything. So far, so good. Huntress is a solution tailored specifically for the small and medium business market. It sits on top of Windows Defender, so you do not have to have either expertise or other software. It works well as a standalone client. Removal, specifically, has been very, very nice. Others have been clunky when it comes to removing files or the application itself. Huntress has the uninstall option straight from the admin portal. That's been a great great feature. We've witnessed the benefits of Huntress both immediately after we deployed it, and after some time. The ease of use was noticed immediately. But then, eventually, when it comes to either losing a client or having someone who's left having to remove it from their machine, just having the ability to uninstall very seamlessly becomes very useful. The solution is fully managed by Huntress 24/7. It's reduced our workload in terms of triaging or managing alerts. It's very much reduced the attention to detail that we've needed to have, especially since it's such a reputable company. We feel confident in having them remediate some issues so that we don't have to be looking at them all the time. Huntress helped us to reduce the need for expensive security tools or expensive security analysts. That's very important, especially with us being a smaller business. Not having to purchase larger software has been great. I don't know if our organizational security has drastically improved. However, it has done what it needs to do. We haven't lost security; we've maybe become more secure with it. That said, just having that presence of mind, knowing that we do have a very sophisticated team and product behind us, has been wonderful.

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Jim Bolinski

President at Abbas Networking Services

The solution's most valuable feature is that it has a manned security operation center, not AI-driven. It is quite easy to use Huntress. I think Huntress is a very solid solution. It is a top-of-the-tier, cutting-edge tool that can find things others can't. We started to see the benefits of Huntress immediately after deploying it. I had been using another security vendor. For the first couple of days after deploying Huntress, we had numerous alerts about problems on people's systems, and we were able to address them. The fact that the solution is fully managed by Huntress 24/7 has definitely reduced the amount of noise alerts we get. When something actually gets to us, it is definitely actionable. Huntress' ability to automatically remediate low-severity threats has worked very well in our instances. I feel it has increased our security posture. It's just one component of our security stack, but it has definitely elevated our security stack. The solution has reduced our overall costs by combining security tools into its platform, which is very important to us. Huntress has significantly elevated our organization's overall security posture. We combined Huntress with Microsoft Defender and Webroot DNS, and it works quite well. Huntress is far superior to other solutions when it comes to providing proactive protection against threats. SentinelOne lets viruses through, while Huntress does not. The Norton product has a really high processor load. It's archaic how they design their product. However, operating the Norton or Symantec tool takes up a lot of processor resources. The way the Huntress SOC team works with us is far superior compared to the SOC teams of those other solutions. They are very responsive and respond within minutes, while others take days.

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Pieter Van Der Walt

Founder / Director at CX consulting

The solution's simplicity, ease of implementation, and thoroughness are all valuable aspects. It doesn't put a heavy load on endpoints. Huntress has good support. It's a solid solution. For SMEs, it is an extremely good solution to have. It has behavioral-based algorithms. Having that peace of mind that you actually have a group of experienced SOC analysts who are there watching is helpful. I don't have to be there to attend to the potential incidents straightaway 24/7. It takes a strain off of the partner company. As a user, you can actually go and rest and have a fairly peaceful weekend. If something happens, you have a good, solid team behind you that will attend to any potential threats that pop up over the weekend or any given day. Of all the different solutions I work with, Huntress is one of the easiest. As a partner, Huntress is useful for the SMB market. It integrates with Microsoft Defender and it really makes things so much easier. It offers a single glass pane, and you can see exactly what's happening. We had one incident, where a user was trying to click on a potential malicious link. However, the processes were fairly quickly identified, and everything was killed literally within a couple of seconds. That incident was very effectively stopped. The fact that the solution is fully managed by Huntress 24/7 frees up quite a lot of time from a technical point of view. We don't have to, first of all, employ a local resource. The potential local resources that were available, they can now just look at maybe assisting with some of the alerts. With Huntress, now they have time available to perform other tasks. Also, we're now a bit more proactive than reactive. We're likely saving 50% to 60% of our time. We make use of Huntress' ability to automatically remediate low-severity threats. That automatic automated remediation has positively affected workloads and security. With any type of automation, you free up time. You also know that once there's an incident, certain steps have already been taken. The technician will be able to see if some of the mundane tasks have already been performed, and that way, they don't have to waste time redoing those. Using Huntress helped reduce the need for expensive security tools or hiring expensive security analysts for our clients. Huntress affected the overall security of our clients. It provides a good layer of security. Security is a layered approach. Users usually note improvements in a matter of days. In others, it is immediate. It varies according to the environment. Huntress utilizes AI in a very clever way, especially on the behavioral-based level. Typical attacks don't always utilize the old traditional signature-based attacks. They utilize it quite effectively.

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Huntress mindshare

Product category:

As of September 2024, the mindshare of Huntress in the Endpoint Protection Platform (EPP) category stands at 0.7%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Endpoint Protection Platform (EPP)

Key learnings from peers

Last updated Sep 9, 2024

Valuable Features

Huntress excels with its 24/7 SOC threat-hunting team, automated remediation, easy-to-use interface, Managed Antivirus, proactive alerts, and seamless integration with existing systems. Users appreciate its detailed incident reports, quick deployment, and efficient neutralization of threats. The platform offers valuable features like IP scanning, password file management, legacy system isolation, and AI-driven behavioral algorithms, helping reduce workload and costs while providing robust security for small to medium businesses.

"The most valuable aspect of Huntress is its ability to isolate legacy systems from the network, preventing the spread of threats."
"After deployment, it takes some time to scan and process everything. Huntress has effectively flagged issues such as password files on desktops, which it identifies as low-level alerts. It also handles more significant threats effectively."
"The EDR tools are the most beneficial. We protect all our clients' endpoints through their security operation center, which runs through the EDR. We like that it's a small installation that doesn't take up much processing space, and we can quickly install it on our machines. We push out the agents automatically and get everybody up and running quickly."

Room for Improvement

Huntress needs improvements in reporting clarity, dashboard intuitiveness, UI design, and integration with other platforms. Users want enhanced API capabilities, better application control, and expanded Mac coverage. Additionally, they desire network traffic analysis, scanning for out-of-date software, more customization options, and automation for inactive devices. Users also seek a more user-friendly interface, clearer remediation steps, and additional security features. Enhanced integration with RMM and direct client communication features are requested.

"Ultimately, the clarity of their alerts is paramount for effective threat communication and could benefit from clearer remediation steps."
"I had been requesting Huntress support for macOS for a while, and they recently rolled it out, making it generally available within two months. Having a regular support line would be good."
"The existing features are perfect. However, I think they could add a more robust set of security features like dark web scanning, penetration testing, and risk assessment for clients. We would have one tool for everything. We wouldn't have to go to multiple vendors to pull something together. That would be more beneficial for us."

ROI

Huntress shows significant ROI by reducing training costs and stopping potential issues. It leads to a 20-30% return and immediate security improvements. It minimizes labor costs, replaces need for dedicated analysts, and saves installation time. Additionally, it demonstrates a 200% return by simplifying reports and reducing expenses by 50% compared to previous solutions. Early detection of attacks preserves reputation, marking a notable return for users.

Pricing

Huntress provides a transparent pricing structure with no setup costs, ensuring a straightforward onboarding process for users. Pricing methods typically involve subscription-based models, accommodating per-device or per-customer licensing options. The pricing range is adaptable, catering to businesses of different sizes and security needs, offering comprehensive threat detection solutions.

"We haven't had any problems with Huntress' pricing. We're at 250 workstations, and we've grown considerably this year. They've been able to handle everything that we've thrown at them within that time frame. They're also reducing the price based on how many endpoints we add."
"The solution's pricing is fair."
"I rate the product pricing six out of ten for the Malaysian market. However, I would rate it a three out of ten for the Australian, New Zealand, or Singapore markets."

Popular Use Cases

Organizations primarily use Huntress for enhancing cybersecurity through 24/7 threat hunting and endpoint detection and response. They deploy it alongside antivirus tools for proactive threat identification and remediation, monitoring internal and customer systems, and ensuring comprehensive endpoint protection. Managed service providers implement it across client devices for an additional security layer, leveraging its integration with RMM and automated fixes to streamline processes.

Service and Support

Huntress' customer service is described as responsive, proactive, and knowledgeable. Users report quick assistance, even during emergencies and off-hours. Support includes direct calls for urgent issues and thorough research on complex questions. Positive interactions highlight the team’s dedication, friendly demeanor, and efficiency, with many rating support 10 out of 10. Some mention occasional delays, but the overall quality remains high, with effective resolution of security alerts and proactive guidance.

Deployment

Users found Huntress setup generally straightforward and rapid. Installation methods included downloading deployment scripts, utilizing cloud portals, and employing RMM tools. Some completed deployment in minutes, others in a day or two. Deployment improved security immediately, often requiring minimal resources. Users appreciated detailed documentation and automation capabilities. Maintenance mostly involved ensuring agent updates and addressing minor issues. Some noted initial policy setup required effort, and allocating staff for larger deployments varied.

Scalability

Huntress demonstrates impressive scalability, receiving high ratings, and handling thousands of endpoints without issues. Users appreciate its cloud-based nature, ease of deployment, and quick agent addition. It's utilized by various-sized organizations, consistently remaining responsive and adaptable. Scaling up or down presents no problems, and users find it efficient, manageable, and reliable.

Stability

Users consistently rate Huntress' stability between eight and ten out of ten, with most experiencing no issues. Huntress is described as stable, reliable, and low-impact. Minor issues include communication gaps during agent updates and compatibility with specific OS versions. Instances of stability concerns are rare and generally swiftly resolved.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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