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Buyer's Guide
SaaS Backup
September 2022
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IT Director at a non-profit with 51-200 employees
Real User
Top 20
Stable, easy to set up, and simple to use
Pros and Cons
  • "Once you set it up and you tell it exactly what needs to be backed up, you literally forget about it. It sends you emails and notifications of the current status of the jobs."
  • "They were able to give us a very reasonable price considering we were non-for-profit organizations, however, there is always room for improvement on that cost."

What is our primary use case?

We've been using it just for a couple of on-premise servers where we needed to get the data stored somewhere else.

What is most valuable?

The setup process was pretty straightforward. It took less than half an hour to just get it running and set up. As long as you have access to it, the engineers are there. The person who helped us set it up was very knowledgeable and it was handled fairly quickly. 

Once you set it up and you tell it exactly what needs to be backed up, you literally forget about it. It sends you emails and notifications of the current status of the jobs. You have access to a portal, or you can just go there and take a look at the backups that were created, and you can see if there were any issues or anything. That's about it. It's one of those things that you just set it and forget it.

It's very simple to use. 

The stability has been great.

What needs improvement?

The price is always one of those things that you always look to just improve if you're a not-for-profit organization. We're always looking at lowering costs. They were able to give us a very reasonable price considering we were non-for-profit organizations, however, there is always room for improvement on that cost.

For how long have I used the solution?

I've used the solution for a while now. It's been close to a year at this point. 

What do I think about the stability of the solution?

In terms of stability, we've had no issues whatsoever. In the beginning, we did la around a bit. We wanted to make sure, for example, that the backup was not running while people were trying to access information. We were worried that it might have caused some slowness if people were accessing the server, however, so far, it's been good. In the end, it was just working in a configuration to make sure the timing was right on the backups and that's it. 

What do I think about the scalability of the solution?

We might get 250 licenses for one of our organizations.

That said, I can't speak to the scalability. I have only one specific server that I'm backing up and it's not the actual server itself. It's only the data that resides on that particular server.

Right now, I am the only person that manages the solution in the company.

How are customer service and technical support?

I've used technical support in the past and they were great. They were very quick when it came to replying. Once you open your ticket and you get a ticket assigned, somebody fairly quickly takes over. They are very forthcoming and very knowledgeable. They're great at answering questions. I'm quite satisfied with the level of service we get.  

How was the initial setup?

The initial setup is pretty straightforward. It's very quick and easy. You're done within 30 minutes. 

What about the implementation team?

We had someone help us with the setup and they were great. they knew everything and answered our questions. 

What's my experience with pricing, setup cost, and licensing?

The price could always be a bit lower. 

Which other solutions did I evaluate?

We're looking at inSync to just allow us to protect some of the data that we have on Office 365 and create that additional layer of protection for our data, emails, et cetera.

What other advice do I have?

We're just a customer and an end-user. 

We're using the latest version of the solution. 

The solution is great for companies that need backup capabilities. It takes less than half an hour to get everything up and running. I was surprised at how easy everything ended up being.  

I'd rate the solution at a nine out of ten. We've been pretty happy with its capabilities. If they could lower the cost a bit, specifically for non-profits, it would be perfect.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
DevenShah - PeerSpot reviewer
Director at a tech services company with 11-50 employees
Real User
Top 20
User-friendly with good reporting and good dashboards
Pros and Cons
  • "The product offers very easy configuration capabilities."
  • "The technical support could be improved. When you create a ticket, the responsiveness you'd expect is lacking."

What is our primary use case?

Currently, we're using it to backup all the workforce data from the laptops and devices. The data is taken to the server for backup purposes.

What is most valuable?

The solution is very easy to use. It's user-friendly.

The product offers very easy configuration capabilities.

It does what it's supposed to do. We needed a simple backup, and nothing too complex. If we need to recover data, we can recover it quickly. This is a very simple setup that works well for our purposes.

The reporting on the product has been good.

We've found the documentation very helpful.

The initial setup is very simple. It's one of the key reasons we chose the product.

The pricing of the solution is reasonable. We're quite happy with it.

We've been happy with the customization potential of the product.

The solution has good dashboards.

What needs improvement?

The technical support could be improved. When you create a ticket, the responsiveness you would expect is lacking.

For how long have I used the solution?

I've been using the solution for nearly two years at this point. It's been a while.

What do I think about the stability of the solution?

The product is quite stable. In the two years we have used it, we haven't felt the need to really move to a different solution as it seems to be stable. There aren't bugs or glitches. It doesn't crash or freeze. It's great.

What do I think about the scalability of the solution?

The solution scales well enough. The background is fast. They are using AWS as a background, and AWS scales beautifully as most of us know. With the AWS foundations, a company can scale the solution quite well.

We have about 70 people on the solution currently.

How are customer service and technical support?

I can't say that we are too satisfied with technical support. When you open a ticket, it takes too long to get a response. The response times overall are quite lengthy.

How was the initial setup?

The initial setup is not complex at all. It's very straightforward. This is a very simple solution to set up.

I don't remember exactly how long the deployment took, however, I recall the process being relatively quick.

What's my experience with pricing, setup cost, and licensing?

We pay monthly under a subscription model. We're quite happy with the pricing. It's not overly expensive.

You don't have to pay for anything other than the license. However, they do have another version that offers a few more security features. It's an incremental change in price. Some of our staff are using it as they have very flexible licensing models in general.

Which other solutions did I evaluate?

We evaluated Druva before choosing this product. We chose Acronis due to the fact that we needed a simple product that could back up and give recovery to the cloud. Also, Druval was a bit pricier in comparison to Acronis.

What other advice do I have?

We are just a customer and end-usser. We don't have a relationship with Acronis beyond that.

The solution is SaaS-based. That means, there's auto-updating happening, which means we are always on the latest version of the solution.

I would recommend the solution.

I'd advise new users to look at which version of the product they really need. No one should go in blindly as they have different versions according to size. One is their basic level, one is the advanced security, et cetera. If a company chooses correctly, then they'll be happy with the product later on and not feel the need to fill in requirements.

I'd rate the solution nine out of ten. We are quite happy with it overall.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SaaS Backup
September 2022
Get our free report covering Veeam Software, Veeam Software, Metallic, and other competitors of Druva inSync. Updated: September 2022.
635,987 professionals have used our research since 2012.