DIGITAL CX Reviews

The best features that DIGITAL CX offers are making international calls, the chat functionality, and the fax capability. We still use fax as some institutions require fax documentation to be sent to us. Adding users is very easy, and the setup is straightforward. The support from RingCentral is exceptional. The international calling capabilities and low costs are outstanding.

DIGITAL CX has positively impacted my organization through cost reduction. Currently, we do not assign direct lines to most users. We have very few direct lines, and the cost is much lower by simply creating extensions and only authorizing certain users to make international calls.

Last year we started making the adjustment, and we reduced costs from 4,000 dollars to 2,000 dollars in just a couple of months.

I consider the customer support that DIGITAL CX offers to be very good, and I receive a very quick response.

The last time support helped us was when they enabled the ability to make calls to Barbados, which is one of the countries blocked by the system to prevent fraud. We have significant communication with that country due to our clients and suppliers. When they unblocked it, the process was very simple and support assisted us throughout.

Before choosing DIGITAL CX, I evaluated other options. I considered mobile telephony with T-Mobile but found it too expensive and very costly. It does not have the chat feature or the digital receptionist feature.

Before using DIGITAL CX, I did not use any other solution. DIGITAL CX is what we have currently, and we do not have another alternative.

Before choosing DIGITAL CX, I evaluated other options. I considered mobile telephony with T-Mobile but found it too expensive and very costly. It does not have the chat feature or the digital receptionist feature.

In terms of adding users, we do this in our onboarding and offboarding process by creating the extension, assigning it to the user, and having the user activate it. The process is very simple. Users download the application or use it via web, and it is very easy to use. For offboarding, we suspend the line or cancel the extension, and it is equally simple.

I have seen a clear return on investment with DIGITAL CX, specifically in money savings. We went from 4,000 dollars to only paying around 2,000 dollars.

My experience with the pricing, implementation cost, and licenses of DIGITAL CX has been very good. As I mentioned, the cost was reduced significantly. We have carried out a substantial cost reduction, and for the moment we are satisfied.

Before choosing DIGITAL CX, I evaluated other options. I considered mobile telephony with T-Mobile but found it too expensive and very costly. It does not have the chat feature or the digital receptionist feature.

I have been using DIGITAL CX where I always connect with the supplier. I need to reach out to suppliers, and sometimes we send voicemails over DIGITAL CX. On a daily basis, we work on getting the right details from the suppliers and correcting them for our pricing contracts.

My main use case for DIGITAL CX is calling the supplier, understanding, and making them understand the issues I am having. I ask them to connect or provide more details on the pricing discrepancies so I can improve them. A price file could help us or something where the items get updated would resolve those discrepancies. DIGITAL CX helps me on a day-to-day basis connecting and obtaining all the information from the supplier.

DIGITAL CX helps me get all the information from suppliers because it provides a direct connection through directly calling them, understanding, and making them understand all about their pricing and item details. We get all their information. If we want to do analytics, we can listen to our calls for audit purposes, understanding what the question was and how a team can perform well. The analytics part provides good information from our calling activities.

I believe this is very important because without DIGITAL CX, we cannot reach out. It is very difficult to reach out directly through emails, but with the help of RingCentral or DIGITAL CX, we can directly reach out, discuss, and come to a resolution. That is the main purpose of using DIGITAL CX.

The best features DIGITAL CX offers are that installation is easy, and the application is also very easy to use. Any new person can start from day one. The installation and application are so easy because it has an easy interface.

I would add that DIGITAL CX is very handy. If I am receiving an inbound call, we will get a notification that we are having a call, so we can find it on the mobile or on the system. That is how helpful it is.

DIGITAL CX has positively impacted my organization because there is no other option. If we do not use DIGITAL CX, we cannot reach out to the supplier. Any particular domain might be required over email, but over a call, this is something very important and helps enormously on a day-to-day basis. Since using DIGITAL CX, I have noticed that communication is very smooth. That is the best thing.

There is always room for improvement in DIGITAL CX. Sometimes if there is a network issue from the supplier's end, not from our side, we need to think about how we can improve in those scenarios. We have good network connectivity, but from the other side, there may be a need for an option where we can have better calling feasibility. This is one scope that I would request be added for improvement.

This has been fantastic because I will be completing one year in October in my current field.

I have not reached out to support. In terms of interface, it is quite well. Any layman can start working from day one. It is perfect.

DIGITAL CX is deployed in my organization through a private cloud because I am using it only on one of my accounts and no other person can access my account. The cloud provider I use for DIGITAL CX is AWS.

My advice to others looking into using DIGITAL CX is to go for this product because it is the most important thing for reaching out to suppliers and customers. This is the best way to get all the information from the call. If you want more details or need email details or a number to reach out to, you can contact customer support with DIGITAL CX, and that is how you can get all the information and work on those contacts.

My company has a business relationship with this vendor because we are sellers, not partners, but we have purchased the product. I would rate this product a 10 out of 10.

I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customers with their phone system and resolving configuration issues.

RingCentral has a good implementation of voice over IP and is easy to use, enabling a range of VoIP functions. It is scalable, serving large companies with up to 10,000 users. 

Additionally, they are starting to incorporate AI into their systems, though Zoom is more advanced in this area.

RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products.

I have used the solution for a couple of years.

RingCentral is stable.

RingCentral scales well, serving large companies with potentially up to ten thousand users.

I haven't personally used RingCentral's customer service, however, the medical practice I assisted found it difficult to get in touch, mainly due to a lack of common technical understanding between users and technical support.

Positive

It's slightly more difficult to set up than Zoom, but still much easier than on-premises systems like Avaya or Cisco Unified Call Manager.

Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services. Zoom, however, is more competitive and does not have additional fees.

If I were assisting a client in an RFI or RFP process, I would include RingCentral as a solution to consider. 

Overall, I rate the solution as nine out of ten.