CylanceGUARD is a subscription-based 24x7 managed XDR service that provides actionable intelligence for customers to prevent threats quickly while minimizing alert fatigue without requiring additional resources. This service is fully integrated with CylancePROTECT, CylanceOPTICS, CylancePERSONA, CylanceGATEWAY, and 3rd party vendors that provide holistic telemetry across all endpoints enabling our highly skilled BlackBerry analysts to threat-hunt through customer environments to find and contain threats, prevent major breaches, and allow organizations to mature their security posture. BlackBerry has the strategy, expertise, and technology to analyze and guard an organization by preventing and containing threats as well as large-scale breaches.
Basically, we are looking for endpoint protection. We have two products in place: Cybereason and Cylance. We are using both for the layered defense approach.
It helps us in layered defense. If one of the other products does not capture what we require, it comes up in Cylance and vice versa. It helps in the security posture of the organization.
It has a lot of things for Malops detections.
Their support needs improvement. We have to chase the Customer Success Manager a lot to get things done.
It should have more features in terms of portability. It should be more scalable on other endpoints such as mobile devices and BYOD.
I have been using this solution for more than a year.
It is stable. During patch updates, there are some issues with which we are currently dealing.
It is scalable. For a growing organization, it is good.
It is deployed across the organization. In terms of our plans to increase its usage, it depends upon whether the head of the organization wants to proceed with the product based on their support services.
We are not satisfied with their support. We are facing some challenges. They should be proactive, but we have to chase them a lot. This is where there is room for improvement. They should be proactively serving their customers.
We had some batch update issues, and we're still working on them. We are almost there, but it took a couple of email exchanges in order to achieve it.
Its price is reasonable, but there are other products that are cheaper than this.
I would rate CylanceGUARD an eight out of ten. It is a good product with good reviews, but there is room for improvement. For a product to have an edge on the market, customer support should be proactive.
