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CyberArk Identity OverviewUNIXBusinessApplication

CyberArk Identity is #5 ranked solution in top Single Sign-On (SSO) tools, #5 ranked solution in top Access Management tools, and #7 ranked solution in top Identity and Access Management as a Service providers. PeerSpot users give CyberArk Identity an average rating of 9.2 out of 10. CyberArk Identity is most commonly compared to Microsoft Intune: CyberArk Identity vs Microsoft Intune. CyberArk Identity is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 22% of all views.
Buyer's Guide

Download the Single Sign-On (SSO) Buyer's Guide including reviews and more. Updated: September 2022

What is CyberArk Identity?

GRANT ACCESS TO YOUR WORKFORCE. GIVE NOTHING TO ATTACKERS.
Your users need quick access to a variety of business resources. You need confidence it’s them knocking – not an attacker. With CyberArk Workforce Identity, you can empower your workforce while keeping threats out.

Frictionless Sign On
Keep workers working, not logging in and out.

Adaptive Authentication
Make intelligent access decisions based on AI-powered analytics.

Secure Everywhere
Enable access across any device, anywhere at just the right time.

CyberArk Identity was previously known as Idaptive.

CyberArk Identity Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

CyberArk Identity Video

CyberArk Identity Pricing Advice

What users are saying about CyberArk Identity pricing:
"There is an initial license and then there is a subscription needed."

CyberArk Identity Reviews

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Solution Architect at a tech services company with 11-50 employees
Real User
Top 20
Easy to set up with powerful features and good reliability
Pros and Cons
  • "The setup, via cloud, is simple."
  • "They could improve their UI and make everything more user-friendly."

What is our primary use case?

We've used the product for some single sign-on use cases. 

What is most valuable?

The features are really powerful. They provide really good SSO & MFA features and implementation capability.

They're also providing some kind of MDM solution, which is the IDA solution. It is the plus actually in this context.

It is stable. 

The setup, via cloud, is simple. 

You can scale the product. 

What needs improvement?

They could improve their UI and make everything more user-friendly. 

They're providing artificial intelligence and they're using the UBA. However, this part can be more effective.

For how long have I used the solution?

I've used the solution for one year. It has been a very short time. 

Buyer's Guide
Single Sign-On (SSO)
September 2022
Find out what your peers are saying about CyberArk, Microsoft, Auth0 and others in Single Sign-On (SSO). Updated: September 2022.
635,513 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is very stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

It's scalable on the AWS provider.

How are customer service and support?

I've never escalated any questions to technical support yet.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I always prefer CyberArk.

If you talk about the Turkish market, CyberArk has an excellent reputation in Turkey. And Other SSO providers and CyberArk Identity are very similar solutions. They are providing the same thing. That said, CyberArk has a really good reputation in Turkey. That's why customers always prefer CyberArk in this 4D market.

How was the initial setup?

It is on the cloud. There is not any infrastructure to deal with. That's why it's actually very easy.

The maintenance is provided by CyberArk. It's a cloud solution, so maintenance is easy. Just you should review your integrations.

What about the implementation team?

We're an implementor. We can set up the solution for clients. 

What's my experience with pricing, setup cost, and licensing?

They have flexible licenses based on use-cases.

What other advice do I have?

I am an implementer.

We're using a cloud-based version and therefore, I'm always on the latest version.

CyberArk is very easy. New users can use it in their environment as an MFA provider or a single sign-on provider. If you check the competition between other solutions, CyberArk is providing the identity security with more quality.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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PeerSpot user
Hyperautomation Architect at a insurance company with 10,001+ employees
Real User
It's easy to integrate with other solutions to automate password rotation

What is our primary use case?

We integrate the CyberArk components with the UiPath Orchestrator tool to manage all the passwords for our bots. We put all our automations on a VM, which runs the script. That's what we call a "bot," but we need service accounts to manage all these. We have customers with hundreds or thousands of bots, and it's challenging for us to manage the credentials for those service accounts. We use CyberArk to rotate the passwords 30 to 60 days, depending on the customer requirement.

CyberArk gives us that functionality. We have a credential vault where all the passwords are stored, and we can rotate them by connecting UiPath to CyberArk. We store the credentials for those bots in the vault, and CyberArk rotates the password, communicates with the orchestrator, and gives back the username and password. UiPath Orchestrator is the central control tower, if you will. It accesses those VMs using those passwords and runs the automation.

What is most valuable?

The two most valuable features of CyberArk Identity for us are password rotation and the ease of integration with UiPath Orchestrator. 

What needs improvement?

I don't have any feedback for ways Identity could improve — at least not for this use case.

For how long have I used the solution?

I've been using CyberArk Identity for about a year and a half.

What do I think about the stability of the solution?

CyberArk Identity is very stable. We haven't had any issues at all.

What do I think about the scalability of the solution?

Identity is more scalable than some other products I've tried. Others have some limitations in terms of environments, layers, and segregating different service accounts. The majority of my customers use it for their entire company, so that's a lot of users. However, I couldn't estimate the user base on average.  

How are customer service and support?

I work on the integration side, so I haven't dealt with CyberArk's tech support much. We only called them one time when the CyberArk component was offline, and they helped troubleshoot it to get the services back up and running. It was just all done within one call. We haven't really had any other issues. And I think the support was pretty good.

What's my experience with pricing, setup cost, and licensing?

CyberArk Identity is kind of expensive.

What other advice do I have?

I rate CyberArk Identity 10 out of 10.  Identity is the tool that offers the most seamless integration with UiPath Orchestrator and the most utility from an automation perspective.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
Buyer's Guide
Single Sign-On (SSO)
September 2022
Find out what your peers are saying about CyberArk, Microsoft, Auth0 and others in Single Sign-On (SSO). Updated: September 2022.
635,513 professionals have used our research since 2012.
Prasanna Burri - PeerSpot reviewer
Group Head of IT & CEO at Dangote Industries Limited
Real User
Top 10
Useful access control, highly stable, and scales well
Pros and Cons
  • "The most valuable features of CyberArk Identity are its ability to control access to administrative staff."
  • "CyberArk Identity could improve by having the ability to better manage the network, such as Cisco. There seem to be some issues in this area."

What is our primary use case?

I am using CyberArk Identity for privileged identity management or access management.

What is most valuable?

The most valuable features of CyberArk Identity are its ability to control access to administrative staff.

What needs improvement?

CyberArk Identity could improve by having the ability to better manage the network, such as Cisco. There seem to be some issues in this area.

For how long have I used the solution?

I have been using CyberArk Identity for two years.

What do I think about the stability of the solution?

I rate the stability of CyberArk Identity a five out of five.

What do I think about the scalability of the solution?

The scalability of CyberArk Identity is very good.

I rate the scalability of CyberArk Identity a four out of five.

We have 100 people using this solution in my organization. IT staff are the ones mostly using this solution.

Which solution did I use previously and why did I switch?

We are using other solutions similar to CyberArk Identity, such as Azure Privileged Identity Management. 

Azure Privileged Identity Management is more mature than CyberArk Identity. However, they operate in slightly different spaces. They do not overlap each other. Additionally, Azure Privileged Identity Management cannot work on-premise.

How was the initial setup?

The implementation took approximately three months.

What about the implementation team?

We used a third party for the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

I would rate the price of CyberArk Identity a four out of five.

There is an initial license and then there is a subscription needed.

What other advice do I have?

I would advise others that they should plan the network hardware integration well in order to bring it onto CyberArk Identity. They should also do adequate change management with administrators and users because CyberArk Identity does add a layer of extra complexity.

I rate CyberArk Identity an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Sr. Analyst. at a tech services company with 10,001+ employees
MSP
Secure, has good vulnerability management, and is simple to set up
Pros and Cons
  • "If anyone makes an error, or if an incident occurs by accident, the business will not be harmed as a result of this activity."
  • "The user interface could be improved."

What is our primary use case?

We use CyberArk for security purposes.

What is most valuable?

If anyone makes an error, or if an incident occurs by accident, the business will not be harmed as a result of this activity.

What needs improvement?

The user interface could be improved.

For how long have I used the solution?

I am not familiar with the CyberArk tool, but we're working on vulnerability management, as well as some other functions, to ensure that the asset, software, and other applications are installed on the servers. We engage in this type of activity on a daily basis.

I have more than 15 years of experience in information technology. I've spent the last five years primarily working in a project team. I'm working on this type of activity and the tools for the customers or the business's needs.

What do I think about the stability of the solution?

CyberArk Identity is a stable solution.

Which solution did I use previously and why did I switch?

We are currently using Qualys for vulnerability management. And we are only using AD Connect for that privileged access.

How was the initial setup?

With CyberArk the initial setup is straightforward, we login into the servers to give the users access to that directory.

What was our ROI?

I have not seen a return on investment, but I am not familiar with this area.

What other advice do I have?

I'm a member of the project team, we primarily use this tool whenever we need to work on this. Otherwise, we don't use it on a daily basis.

In terms of the customer requirement, we use it whenever we are required to work on these tools.

I am an employee, and my company is a partner with CyberArk.

I would rate CyberArk Identity a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
Carlos-Herrera - PeerSpot reviewer
Executive Director at Consulting and Enterprise Integrations S.A. de C.V.
Real User
Top 5
Easy and feature-rich solution with good self-service program and Office 365 provisioning

What is our primary use case?

We sell as well as use this solution for our IT operations. We are using it for single sign-on. We are a small company, and we have a few users of this solution.

What is most valuable?

The user self-service program and the Office 365 provisioning service feature are the most valuable. It is a very easy and feature-rich solution that gives priority to the users and security.

What needs improvement?

They can include the Mobile Device Management (MDM) feature.

For how long have I used the solution?

I have been using this solution for four years. It was a Centrify solution previously. 

What do I think about the stability of the solution?

It is stable. There are no issues.

What do I think about the scalability of the solution?

It is perfect.

How are customer service and technical support?

We used their support a few times, and the response was very good. I would rate them a ten out of ten.

How was the initial setup?

The initial setup was straightforward. The deployment was very short and easy. It involved just a few steps and took a week.

What other advice do I have?

I am happy with this solution. I would rate Idaptive a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Frank Tingle - PeerSpot reviewer
Solutions Architect at Sonatype
Real User
Top 5
The initial setup is straightforward

What is our primary use case?

I use CyberArk Identity for filling out demonstration environments for clients that have it installed on their premise or they're using the cloud version. I just create it for a proof of value demonstration.

What needs improvement?

More integrations would be better.

For how long have I used the solution?

I have been using CyberArk Identity on and off for about a year. 

What do I think about the stability of the solution?

I don't really worry about stability. I just have to get it up and running. Then I move on after that.

What do I think about the scalability of the solution?

I'm sure it's scalable. I haven't had a chance to test it.

How are customer service and support?

I've not had to use it, had no experience with it.

How was the initial setup?

The initial setup is straightforward. It takes me up to an hour and a half. 

What about the implementation team?

I do it all myself. I am in the sales side of the house. I do the initial consulting work for the client and then deploy.

What other advice do I have?

I would rate CyberArk Identity with a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
Felicia Ussery - PeerSpot reviewer
Identity and Access Management Analyst at Security Finance Corporation
Real User
Top 5
Stable, good technical support, and easy setup

What needs improvement?

The solution could be easier to use and I found it to be very complex involving many steps.

For how long have I used the solution?

I have used the solution for approximately three years. 

What do I think about the stability of the solution?

I found the solution to be stable.

How are customer service and support?

The solution has good technical support.

How was the initial setup?

The solution's initial setup was straightforward. 

What about the implementation team?

We used a vendor team to implement the solution. 

What other advice do I have?

I rate CyberArk Identity an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Single Sign-On (SSO) Report and find out what your peers are saying about CyberArk, Microsoft, Auth0, and more!
Updated: September 2022
Buyer's Guide
Download our free Single Sign-On (SSO) Report and find out what your peers are saying about CyberArk, Microsoft, Auth0, and more!