Find out what your peers are saying about Sprinklr, Salesforce, Qualtrics and others in Social CRM.
| Product | Market Share (%) |
|---|---|
| Tracx | 1.7% |
| Sprinklr | 8.9% |
| HootSuite | 7.7% |
| Other | 81.7% |
| Product | Market Share (%) |
|---|---|
| Verint Messaging | 0.8% |
| Genesys Cloud CX | 3.6% |
| Salesforce | 3.1% |
| Other | 92.5% |
Tracx is a social listening tool that captures the full conversation while providing an all-in-one solution. clients are able to discover new opportunities and better understand all aspects of their business - from customers, to competitors and influencers. The system refines and analyzes mass amounts of data from across the social web, then makes that data actionable. Tracx's contextually-driven social engagement engine takes the guesswork out of engagement.
Deliver great customer experiences on the messaging channels your customers use every single day with personalized conversations, intelligent automation, and actionable insights.
Verint Messaging brings together all of your messaging channels in a unified agent desktop and automatically routes customer queries to the most suitable agent based on context to ensure efficient service.
Harness the power of intelligent virtual assistants to resolve customer queries without the need for human intervention (…but still provide a seamless agent handoff when required).
Through rich customer data and back-end integrations, you can engage customers in real-time, either solving a problem or engaging proactively to build brand advocates.
We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
