"The most important feature of TeamViewer is its ease of use."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"TeamViewer is a step ahead of solutions like, for example, AnyDesk."
"The product is quite stable. The performance is good."
"TeamViewer is fast and easy to manipulate."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"It is fairly feature-rich and stable."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"TeamViewer could be more secure."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"The solution could have better scalability."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"The location markings can appear incorrectly."
"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."
TeamViewer is ranked 2nd in Remote Access with 9 reviews while TeamViewer Pilot is ranked 19th in Remote Access with 2 reviews. TeamViewer is rated 8.4, while TeamViewer Pilot is rated 8.0. The top reviewer of TeamViewer writes "Very helpful for tech support with good stability and scalability". On the other hand, the top reviewer of TeamViewer Pilot writes "Easy to use and allows us to conduct illustrative, VR-like presentations to customers". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Zoom and Check Point Remote Access VPN, whereas TeamViewer Pilot is most compared with TeamViewer Tensor, TechSee and Microsoft Remote Desktop Services. See our TeamViewer vs. TeamViewer Pilot report.
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