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TeamViewer vs TeamViewer Pilot comparison

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TeamViewer Logo
22,661 views|20,148 comparisons
TeamViewer Pilot Logo
436 views|316 comparisons
Featured Review
Find out what your peers are saying about TeamViewer vs. TeamViewer Pilot and other solutions. Updated: January 2022.
564,322 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most important feature of TeamViewer is its ease of use.""I don't know of any performance problems with TeamViewer - generally, it's a stable product.""The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones.""TeamViewer is a step ahead of solutions like, for example, AnyDesk.""The product is quite stable. The performance is good.""TeamViewer is fast and easy to manipulate.""I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID.""It is fairly feature-rich and stable."

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"Technical support has good responsiveness.""It's easy enough to use."

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Cons
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication.""I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers.""One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine.""They should release features such as Augmented Reality into both plain and standard versions of TeamViewer.""TeamViewer could be more secure.""TeamViewer is expensive, and you get a limited number of connections for your money.""The solution could have better scalability.""I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."

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"The location markings can appear incorrectly.""It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

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Pricing and Cost Advice
  • "There is a free and paid version of this solution. I am currently using the free version."
  • "It would be nice if it is cheaper."
  • "TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users."
  • "The version of the solution we are using is free."
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  • "It is not an expensive product."
  • "We pay for the licensing monthly."
  • More TeamViewer Pilot Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control… more »
    Top Answer: 
    The most important feature of TeamViewer is its ease of use.
    Top Answer: 
    TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users.
    Top Answer: 
    Technical support has good responsiveness.
    Top Answer: 
    Technical support has good responsiveness, although they have recently made adjustments to their licensing model. We pay for the licensing monthly.
    Top Answer: 
    The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the… more »
    Ranking
    2nd
    out of 34 in Remote Access
    Views
    22,661
    Comparisons
    20,148
    Reviews
    9
    Average Words per Review
    737
    Rating
    8.8
    19th
    out of 34 in Remote Access
    Views
    436
    Comparisons
    316
    Reviews
    2
    Average Words per Review
    346
    Rating
    8.0
    Comparisons
    Learn More
    Overview

    TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.

    TeamViewer Pilot is a remote assistance solution powered by augmented reality that enables you to connect to your support requesters and see what their smartphone camera live streams to your computer or mobile device while allowing you to draw, add text, or tag real-world objects with 3D markers for reference.

    Offer
    Learn more about TeamViewer
    Learn more about TeamViewer Pilot
    Sample Customers
    Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
    Information Not Available
    Top Industries
    REVIEWERS
    Healthcare Company13%
    Maritime Company8%
    University8%
    Non Profit8%
    VISITORS READING REVIEWS
    Comms Service Provider24%
    Computer Software Company22%
    Government7%
    Educational Organization6%
    VISITORS READING REVIEWS
    Comms Service Provider23%
    Computer Software Company21%
    Manufacturing Company8%
    Construction Company6%
    Company Size
    REVIEWERS
    Small Business44%
    Midsize Enterprise29%
    Large Enterprise27%
    No Data Available
    Find out what your peers are saying about TeamViewer vs. TeamViewer Pilot and other solutions. Updated: January 2022.
    564,322 professionals have used our research since 2012.

    TeamViewer is ranked 2nd in Remote Access with 9 reviews while TeamViewer Pilot is ranked 19th in Remote Access with 2 reviews. TeamViewer is rated 8.4, while TeamViewer Pilot is rated 8.0. The top reviewer of TeamViewer writes "Very helpful for tech support with good stability and scalability". On the other hand, the top reviewer of TeamViewer Pilot writes "Easy to use and allows us to conduct illustrative, VR-like presentations to customers". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Zoom and Check Point Remote Access VPN, whereas TeamViewer Pilot is most compared with TeamViewer Tensor, TechSee and Microsoft Remote Desktop Services. See our TeamViewer vs. TeamViewer Pilot report.

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.