TeamViewer Pilot [EOL] vs Workspace ONE UEM comparison

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Executive SummaryUpdated on Mar 19, 2026

Workspace ONE UEM and TeamViewer Pilot [EOL] compete in the remote management and support domain. Workspace ONE UEM often has an edge due to its comprehensive features.

Features: Workspace ONE UEM provides robust device management, including advanced security measures, application management, and endpoint protection. TeamViewer Pilot [EOL] specializes in augmented reality support, crucial for remote assistance, setting it apart with its innovative approach.

Ease of Deployment and Customer Service: Workspace ONE UEM requires a considerable initial setup but benefits from VMware's extensive support network. TeamViewer Pilot [EOL], with its cloud-based nature, offers an easy deployment process but has less comprehensive customer service compared to VMware.

Pricing and ROI: Workspace ONE UEM's setup costs are higher, but its comprehensive management provides a better long-term ROI. TeamViewer Pilot [EOL] is cost-effective with significant returns, especially when its AR features are maximized.

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October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

Anumula Hitesh

Senior Business Development Executive at Digitaltrack

Centralized device management has automated onboarding and improves remote security compliance

One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.

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UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

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Vishal Bhatia

Trainer/Consultant at Koenig Solutions Pvt. Ltd.

Effective product tracking and monitoring enhances daily operations despite needing documentation improvement

The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It meets the basic security needs and management needs for most organizations."

"I have seen approximately a sixty to seventy percent improvement in efficiency and time savings since using Microsoft Intune."

"Intune is valuable for managing various endpoints and integrating with the Azure cloud, which is essential for our organization."

"I really appreciate the features in Microsoft Intune, including the Intune Suite Cloud PKI."

"Microsoft Intune solutions, especially Microsoft Intune and Microsoft 365, have positively impacted my organization by improving endpoint security, enabling centralized device management, supporting remote work efficiently, reducing manual administrative effort through automation, and enhancing compliance and collaboration across the enterprise environment."

"Turning the endpoint infrastructure into a highly efficient operation was the best thing that happened to our organization."

"The ability to switch between Affinity and non-Affinity enrollment is great."

"Their price is really good, which is the reason customers move here, because as part of the Office 365 package, they always get the E365 as well, which makes it easy for them to manage their devices without having additional licenses for Intune."

More Microsoft Intune pros

"Technical support has good responsiveness, although they have recently made modifications to their licensing model."

"The most valuable feature is the ability to do a virtual reality kind of presentation where you're able to annotate scenes to illustrate what you mean when you're talking to a customer."

"Technical support has good responsiveness."

"It's easy enough to use."

"VMware provides a wide range of services that are second to none."

"Personally, VMware Identity Manager is useful for comparison purposes so that I can provide better solutions to my company's customers."

"They are seeing a savings of approximately 35% with the reduced need to buy new laptops and desktops."

"The feature that we find most valuable is the corporate email pushing."

"Right now, everything that I've looked at from an AirWatch standpoint that it says it does this, this and this, it has been able to do and do well."

"If a customer requires a true solution then I would say VMware is the right choice."

"When compared to other products, AirWatch is highly scalable, redundant, reliable, and easily manageable."

"The solution is good for providing dedicated resources for dedicated users."

More Workspace ONE UEM pros

Cons

"Yes, there are a couple of issues with stability."

"While the ability to deploy applications at startup is reliable, the policy-based application deployment method has not reached the same level of consistency."

"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."

"There is room for improvement in the remediation and detection modules, which are currently about eighty percent fully functional."

"The interface can be a bit complex to set up initially, so a simpler interface would really help."

"I'm not able to scale because of the issues with macOS management."

"In my additional experience with Microsoft Intune, although it is a cloud environment, it still has some flaws."

"At the moment, we need more flexibility. We have some offices migrating to Windows 11 remotely. Sometimes, it is difficult to manage image installation because we have to collect some information before starting image deployment. Currently, Intune cannot collect the information needed for deploying new images."

More Microsoft Intune cons

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

"The location markings can appear incorrectly."

"There is no Apple zero-day support for updates."

"VMware should develop an integrated platform for their security products to give a singular integrated and holistic view of the devices covered by different security products whether Workspace One or Carbon Black."

"There should be better compatibility with Linux devices."

"I tried to use the tool on an encrypted disk, but it was inconvenient."

"They could provide DLP integration for applications and specific user account security."

"Our customers are concerned about the costs. The solution is higher than they want it to be."

"The setup was very difficult. It was not as easy as I had expected."

"When we had some issues, the support did not respond quickly, and they did not provide a solution."

More Workspace ONE UEM cons

Pricing and Cost Advice

"Existing E5 license holders for M365, Intune, and Azure, receive a free license."

"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."

"I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall."

"Its price is quite okay. I wish they provide certain additional features with the same license."

"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."

"Pricing can be improved."

"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."

"The price could be better."

More Microsoft Intune pricing and cost advice

"We pay for the licensing monthly."

"It is not an expensive product."

"In terms of pricing, this solution is definitely much more expensive compared to other solutions, like MobileIron or MaaS360 or any other product in the market. This solution is more expensive by 30 or 40 percent."

"The cost is a little bit high."

"The solution runs at roughly around $36/user for a year."

"Our customers are concerned about the costs. The solution is higher than they want it to be."

"We are paying about $145,000 a year on a three-year subscription with no ability to scale up or scale down within that class model."

"The solution can be costly when the customer is dealing with multiple platforms. If a customer is only dealing with iOS, Windows, and Android then Intune is the better choice because there are free licenses."

"The solution is more expensive than Intune."

"The tool is expensive."

More Workspace ONE UEM pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

10%

Computer Software Company

No data available

Financial Services Firm

12%

Manufacturing Company

10%

Outsourcing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	195
Midsize Enterprise	64
Large Enterprise	190

No data available

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	22
Large Enterprise	60

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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How does VMware Workspace One compare with VMware Horizon 7?

VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial...

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What is your experience regarding pricing and costs for VMware Horizon Air?

I don't deal with the pricing side, so I don't have any insight about it. That's what the organization would have alr...

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What needs improvement with VMware Horizon Air?

The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to othe...

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Comparisons

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Compared 2% of the time

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Compared 32% of the time

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Compared 29% of the time

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Compared 15% of the time

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Compared 5% of the time

Splashtop Remote Support vs TeamViewer Pilot [EOL]

Compared 4% of the time

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Jamf Pro vs Workspace ONE UEM

Compared 5% of the time

IBM MaaS360 vs Workspace ONE UEM

Compared 4% of the time

SOTI MobiControl vs Workspace ONE UEM

Compared 4% of the time

BlackBerry Enterprise Mobility Suite vs Workspace ONE UEM

Compared 3% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Workspace ONE UEM

Compared 3% of the time

More Workspace ONE UEM Competitors

Product Reports

Buyer's Guide

Microsoft Intune

October 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

October 2026

Download TeamViewer Pilot [EOL] product report

Buyer's Guide

Workspace ONE UEM

October 2026

Download Workspace ONE UEM product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

TeamViewer Pilot [EOL] offered augmented reality technology to support remote assistance across multiple industries. Designed to connect people needing help with experts who provide guidance visually via smart devices.

TeamViewer Pilot [EOL] facilitated remote troubleshooting and maintenance by allowing technicians to view and interact with a user's environment through their smartphone or tablet camera. Leveraging AR, it enabled experts to annotate live video feeds, making problem-solving more efficient. Ideal for fields requiring hands-on advice and complex maintenance challenges, it bridged communication gaps between locations, enhancing efficiency and support quality.

What were the most valuable features?

Augmented Reality Guidance: Provided real-time visual assistance through live video and AR annotations.
Cross-platform Compatibility: Supported use on multiple devices and operating systems for wide accessibility.
Secure Data Transmission: Ensured that communications were encrypted for secure interactions.
Scalable for Teams: Designed to be easily integrated into workflows, accommodating team sizes and structures.

What benefits or ROI should users consider?

Improved Efficiency: Reduced downtime through fast and effective problem resolution.
Cost Savings: Minimized the need for on-site visits, leading to reduced travel expenses.
Enhanced Collaboration: Fostered better teamwork with clear and direct visual communication.
Customer Satisfaction: Led to higher satisfaction with quicker service response times.

TeamViewer Pilot [EOL] found applications in industries like manufacturing, where it helped maintenance teams troubleshoot machinery. In technical support, customer service teams used it to resolve issues needing expert visuals. Healthcare professionals leveraged it for remote diagnostics and consultations, enhancing patient care and operational efficiency.

TeamViewer

Workspace ONE UEM is a comprehensive platform for centralized device management offering advanced security and seamless integration. It's ideal for managing mobile and IoT devices, providing centralized administration capabilities for businesses.

Workspace ONE UEM stands out due to its user-friendly interface and extensive multi-platform support. It provides policy-driven device control, advanced application and content management, and secure remote access. Its excellent third-party integration and strong security measures make it particularly beneficial for managing devices across different platforms. The platform is tailored for businesses looking for scalable solutions that support BYOD policies, application deployment, and user authentication. While praised for stability and comprehensive features like email management, there are calls for improved integration with Active Directory and better pricing strategies.

What are the most important features?

Easy-to-use interface: Simplifies device management for diverse platforms.
Policy-driven control: Enables automated compliance and security enforcement.
Multi-platform support: Manages iOS, Android, Windows, and Mac devices efficiently.
Advanced app and content management: Facilitates smooth deployment and regulation of applications.
Secure remote access: Ensures security for remote device management.
Single sign-on: Simplifies authentication processes.
Third-party tool integration: Expands functionality with external tools.

What key ROI factors to consider?

Device security: Protects sensitive data on mobile devices.
Centralized management: Streamlines operations for device monitoring and compliance.
Scalability: Supports growing business needs with ease.
User experience: Offers intuitive management tools for minimal training requirements.

Organizations across industries implement Workspace ONE UEM for its sophisticated management strategies, critical in sectors like healthcare for secure patient data management, finance for compliance, and education for supporting diverse device policies. Its integration capabilities make it essential for sectors requiring stringent security and seamless operational workflows.

Omnissa

Sample Customers

Mitchells and Buzzers, Callaway

Information Not Available

Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation

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