N-able Take Control vs TeamViewer Pilot [EOL] comparison

N-able and TeamViewer are both solutions in the Remote Access category. Additionally, 100% of N-able users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 19, 2026

N-able Take Control and TeamViewer Pilot [EOL] compete in remote support and augmented reality. N-able Take Control is preferred for pricing and support, while TeamViewer Pilot [EOL] stands out for its advanced AR features.

Features: N-able Take Control provides robust remote support, focusing on security, session control, and cost-effectiveness. TeamViewer Pilot [EOL] offers advanced augmented reality features, real-time guidance, and troubleshooting capabilities.

Ease of Deployment and Customer Service: N-able Take Control has a straightforward deployment process, supported by strong customer service. TeamViewer Pilot [EOL] allows easy deployment, emphasizing AR hardware compatibility and technical support.

Pricing and ROI: N-able Take Control is known for competitive pricing and strong ROI. TeamViewer Pilot [EOL] is more expensive but provides unique value with its innovative AR features. The key difference is in the price-to-feature ratio, with N-able appealing to budget-conscious buyers and TeamViewer catering to those seeking advanced technology.

To learn more, read our detailed Remote Access Report (Updated: May 2026).

Buyer's Guide

Remote Access

May 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

Varun Mehra

Collaboration Support Engineer at a retailer with 11-50 employees

Centralized device management has transformed security and streamlined remote provisioning

One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.

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Brian Hershey

Platform Manager at a outsourcing company with 11-50 employees

It covers you for HIPAA and PCI certification

Take Control is a way to remotely take over the console of a managed machine, but it also gives you other abilities. You can take over the console, access the registry, throw commands at it in the background, and manipulate the file system Take Control enables you to collaborate with end users.…

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UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The policies on the solution are very good, the process of enrolling devices is a useful aspect for us, the features that allow us to control the devices are helpful, the initial setup is not hard at all, technical support, in general, has been quite helpful, we've found the configuration capabilities to be quite good, and so far, the solution is fast and has an intuitive interface."

"We work completely in a Microsoft environment. Its interface is similar to other Microsoft solutions that we are using such as Microsoft Defender. So far, for our administrators, it is easy to use."

"By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home."

"By using Microsoft Intune, I can control my Outlook on my phone, and whenever I try to open any file attachment, it will be more secure."

"Autopilot is the most valuable feature."

"The most valuable feature of Microsoft Intune is its scalability."

"Microsoft Intune does help me save time in terms of management of various devices—I don't have to go to those locations to manage the devices at those locations, I can do it remotely, which is very helpful."

"Technical support, in general, has been quite helpful."

More Microsoft Intune pros

"N-able Take Control has saved me a lot of time driving back and forth to the customer's site."

"The most valuable part of N-able Take Control is being able to remotely access your customer's site. You are able to view their network. Once you have it set up, it's always available. N-able Take Control can be used even when other remote access controls have been made."

"Take Control enables you to collaborate with end users. It's for supporting a workstation where you want the person on the other side to see you moving their mouse, and you can work with them."

"Technical support has good responsiveness, although they have recently made modifications to their licensing model."

"Technical support has good responsiveness."

"The most valuable feature is the ability to do a virtual reality kind of presentation where you're able to annotate scenes to illustrate what you mean when you're talking to a customer."

"It's easy enough to use."

Cons

"In the past, I raised some tickets for the enhancement feature, which was missing in Intune."

"From a new user's perspective, it may be a little overwhelming because there are quite a few things to look at in the console, however, once you are sort of acclimated and are familiar with your core functions, it's fairly simple and straightforward."

"I heard some pain points. The main thing is the learning curve. It took time to implement. It was not the best product starting out of the gate."

"A feature I would want to see added in Microsoft Intune is the ability to manage other non-Microsoft devices."

"Not all technicians are knowledgeable of the Microsoft solution, so they have to work on that as well."

"Intune should improve the management of non-Microsoft devices. It would be better to manage Mac, Android, and other non-Microsoft operating system devices within the same Intune interface."

"If we could remote into a device, it would be great. Currently, we cannot directly connect to the user device. We have to use other tools such as VMware for connecting to devices."

"There should be more predictability in the release cycle. We don't feel we have any control over when new updates come out, and whether there are changes to the backend functionality or to the user interface. Updates just happen."

More Microsoft Intune cons

"The dashboards I do not use because there are issues. The solution monitors your antivirus and other programs but it does not seem to work well."

"We've seen some latency problems in AWS environments. Aside from that, it's a pretty solid service."

"The dashboards I do not use because there are issues. The solution monitors your antivirus and other programs but it does not seem to work well."

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

"The location markings can appear incorrectly."

Pricing and Cost Advice

"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."

"Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive."

"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."

"The pricing is not cheap, especially with inflation. They've had to increase their prices. It's not excessive, but alright."

"The price could be better."

"The pricing for Intune and the competitor products are all within the same range, there is no true advantage when it comes to cost."

"We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors."

"Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."

More Microsoft Intune pricing and cost advice

"N-able Take Control charges you a monthly fee for every customer that you have booked in, and it used to be inexpensive but it's a little bit more expensive now."

"It is not an expensive product."

"We pay for the licensing monthly."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Government

Comms Service Provider

21%

Financial Services Firm

14%

Construction Company

11%

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	182
Midsize Enterprise	62
Large Enterprise	183

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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Product Reports

Buyer's Guide

Microsoft Intune

May 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

May 2026

Download N-able Take Control product report

Buyer's Guide

Remote Access

May 2026

Download TeamViewer Pilot [EOL] product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

SolarWinds MSP Take Control, SolarWinds MSP Anywhere, SolarWinds Take Control

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

N-able Take Control offers robust features for IT professionals needing remote access solutions, ensuring efficient and secure management of devices from anywhere. It's designed to be a reliable option for IT support teams looking to manage client systems effectively.

N-able Take Control allows IT professionals to remotely access client systems with ease, providing powerful tools for troubleshooting, diagnostics, and support. The platform emphasizes security and accessibility, addressing the needs of businesses aiming for efficient IT operations. With real-time performance and diverse integrations, N-able Take Control ensures a seamless experience for IT administrators needing streamlined workflows.

What are the key features of N-able Take Control?

Remote Access: Instant, secure access to client devices from anywhere.
Session Recording: Capture and save sessions for compliance and training.
System Monitoring: Real-time insights into device performance.
Customization: Tailor tools and scripts to specific business needs.
Integrations: Compatible with multiple platforms and services.

What benefits and ROI should users consider in reviews?

Improved Efficiency: Streamlines remote support tasks, saving time and resources.
Enhanced Security: Protects sensitive data during remote sessions.
Cost Savings: Reduces travel and overhead costs with remote capabilities.
User Satisfaction: Positive reviews for easy-to-use interface and reliable performance.

In industries like healthcare, finance, and education, N-able Take Control is implemented to manage remote workstations securely and efficiently. IT teams in these fields rely on its capabilities to ensure uninterrupted service delivery, maintaining privacy and operational standards while optimizing their technical resources.

N-able

TeamViewer Pilot [EOL] offered augmented reality technology to support remote assistance across multiple industries. Designed to connect people needing help with experts who provide guidance visually via smart devices.

TeamViewer Pilot [EOL] facilitated remote troubleshooting and maintenance by allowing technicians to view and interact with a user's environment through their smartphone or tablet camera. Leveraging AR, it enabled experts to annotate live video feeds, making problem-solving more efficient. Ideal for fields requiring hands-on advice and complex maintenance challenges, it bridged communication gaps between locations, enhancing efficiency and support quality.

What were the most valuable features?

Augmented Reality Guidance: Provided real-time visual assistance through live video and AR annotations.
Cross-platform Compatibility: Supported use on multiple devices and operating systems for wide accessibility.
Secure Data Transmission: Ensured that communications were encrypted for secure interactions.
Scalable for Teams: Designed to be easily integrated into workflows, accommodating team sizes and structures.

What benefits or ROI should users consider?

Improved Efficiency: Reduced downtime through fast and effective problem resolution.
Cost Savings: Minimized the need for on-site visits, leading to reduced travel expenses.
Enhanced Collaboration: Fostered better teamwork with clear and direct visual communication.
Customer Satisfaction: Led to higher satisfaction with quicker service response times.

TeamViewer Pilot [EOL] found applications in industries like manufacturing, where it helped maintenance teams troubleshoot machinery. In technical support, customer service teams used it to resolve issues needing expert visuals. Healthcare professionals leveraged it for remote diagnostics and consultations, enhancing patient care and operational efficiency.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Bainbridge Technology Solutions, NKIT Systems

Information Not Available

Find out what your peers are saying about TeamViewer, Microsoft, Apache and others in Remote Access. Updated: May 2026.

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