ScreenConnect vs TeamViewer Pilot [EOL] comparison

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ConnectWise and TeamViewer are both solutions in the Remote Access category. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

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Executive SummaryUpdated on Mar 19, 2026

ScreenConnect and TeamViewer Pilot [EOL] compete in the remote access and assistance market. ScreenConnect appears to have the upper hand in support and pricing, while TeamViewer Pilot [EOL] impresses with its robust features.

Features: ScreenConnect is known for its customizable setup, allowing extensive branding options and ease of integration. It offers a variety of settings for tailoring the user experience. Additionally, its efficient remote session management improves productivity. TeamViewer Pilot [EOL] provides augmented reality capabilities and cross-platform accessibility, offering powerful tools for remote support. It also supports high-quality video sharing for real-time assistance and broad device compatibility, making it a strong choice for tech-driven tasks.

Ease of Deployment and Customer Service: ScreenConnect's deployment is straightforward, and it comes with strong support that enhances user confidence. Its user-friendly setup process is a highlight for new users. On the other hand, TeamViewer Pilot [EOL] involves a learning curve due to its advanced capabilities, but dedicated customer support aids in understanding and implementation. Despite the complexity, it provides comprehensive guidance for smooth operation.

Pricing and ROI: ScreenConnect offers competitive pricing that appeals to businesses seeking cost-effective solutions, often showing quicker ROI due to lower initial costs. Its attractive pricing structure is ideal for budget-conscious users. TeamViewer Pilot [EOL] requires a higher investment, but its advanced features aim for long-term value, essential for those needing extensive remote support capabilities. While more expensive, it targets users who prioritize innovative functions over cost constraints.

To learn more, read our detailed Remote Access Report (Updated: September 2026).

Buyer's Guide

Remote Access

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

Anumula Hitesh

Senior Business Development Executive at Digitaltrack

Centralized device management has automated onboarding and improves remote security compliance

One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.

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Todd Blake

Senior IT Specialist at a healthcare company with 11-50 employees

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home. We have installed Intune to control the user's environment minimizing the chances of any hacking."

"I would say that it is at the top of the list when it comes to the competition."

"It meets the basic security needs and management needs for most organizations."

"It's normally able to meet 100% expectations of our customers."

"Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app."

"The solution offers very good integration with broader enterprise systems and allows companies to capitalize on costs, especially if they are a Microsoft shop."

"Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow."

"Intune simplifies compliance. The ability to manage software updates and policies on endpoints has helped us meet contract requirements."

More Microsoft Intune pros

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"We took a crack at ScreenConnect and we really liked what we saw and how it worked properly."

"You can set up the remote access and get pretty granular as far as permissions go, but it's just been a fantastic tool and I would highly recommend it to anybody."

"I am able to support our remote users; this has been a great help."

"My business is connected to supporting computers; of course, it helps me a lot."

"Engineers have quick, usable access to clients' infrastructure, which was not so easy with GoToMeeting."

"The product works very well and is easy for end users to install."

More ScreenConnect pros

"Technical support has good responsiveness."

"The most valuable feature is the ability to do a virtual reality kind of presentation where you're able to annotate scenes to illustrate what you mean when you're talking to a customer."

"It's easy enough to use."

"Technical support has good responsiveness, although they have recently made modifications to their licensing model."

Cons

"The reporting and troubleshooting experience with Microsoft Intune could be improved because clearer and more detailed error reporting for failed policies or applications installed would make administration much easier, especially when diagnosing policy sync or device compliance issues across large environments."

"There is room for improvement, particularly in terms of compatibility, extending beyond the well-known major brands."

"When we raise a question or issue, it takes a longer time to resolve."

"Almost every day during the initial deployment, I would chat with technical support for solutions. They did not give me a suitable solution to solve the false positive alarms."

"The interoperability or communication with a different platform can be better. It is a two-way street. It is not only about Microsoft. The other platforms also have to be willing to share some information, but that absolutely can be improved."

"There is room for improvement in Microsoft Intune's understanding and user experience as the interface is easy to navigate for deploying applications and finding user information, but I think there should be a reduction in dependency on on-premises infrastructure and focus on artificial intelligence and automation to improve further."

"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."

"I rate Microsoft support between six to eight. The support often involves third parties hired by Microsoft who are knowledgeable, but sometimes the help I receive is not adequate."

More Microsoft Intune cons

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"I have not had to deal with their tech support very much. When I have, I was not thrilled with their support."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"The solution should add the ability to video chat with the user on the other end."

"The only slowdown I've seen is when quality settings are set to high - and this is primarily on Windows 10 machines that show a picture on the lock-screen prior to the password entry screen."

"The previous version of ScreenConnect was so old that it was blocked by Windows Defender, SmartScreen, and most anti-virus applications."

More ScreenConnect cons

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

"The location markings can appear incorrectly."

Pricing and Cost Advice

"The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."

"It's reasonable. They're not giving it away, but it's reasonable."

"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."

"Microsoft Intune is available for individual purchase at a low per-device cost."

"The clients pay for a license and each can have a different type of license, such as an E3 or E5."

"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."

"Microsoft Intune is expensive."

"It is not expensive."

More Microsoft Intune pricing and cost advice

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"Make sure you have enough licensing for all the techs that you have."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"It is priced fairly."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"I download the product for free with ConnectWise RMM's license."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

More ScreenConnect pricing and cost advice

"We pay for the licensing monthly."

"It is not an expensive product."

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Top Industries

By visitors reading reviews

Manufacturing Company

Financial Services Firm

Outsourcing Company

Computer Software Company

Outsourcing Company

12%

Construction Company

12%

Comms Service Provider

10%

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	187

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	6
Large Enterprise	7

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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Comparisons

IBM MaaS360 vs Microsoft Intune

Compared 12% of the time

Jamf Pro vs Microsoft Intune

Compared 9% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 5% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 3% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 3% of the time

More Microsoft Intune Competitors

TeamViewer vs ScreenConnect

Compared 9% of the time

Microsoft Remote Desktop Services vs ScreenConnect

Compared 6% of the time

LogMeIn Rescue vs ScreenConnect

Compared 6% of the time

N-able Take Control vs ScreenConnect

Compared 5% of the time

Webex vs ScreenConnect

Compared 3% of the time

More ScreenConnect Competitors

Microsoft Remote Desktop Services vs TeamViewer Pilot [EOL]

Compared 31% of the time

N-able Take Control vs TeamViewer Pilot [EOL]

Compared 27% of the time

TeamViewer vs TeamViewer Pilot [EOL]

Compared 19% of the time

Workspace ONE UEM vs TeamViewer Pilot [EOL]

Compared 6% of the time

ISL Online vs TeamViewer Pilot [EOL]

Compared 4% of the time

More TeamViewer Pilot [EOL] Competitors

Product Reports

Buyer's Guide

Microsoft Intune

September 2026

Download Microsoft Intune product report

Buyer's Guide

ScreenConnect

August 2026

Download ScreenConnect product report

Buyer's Guide

Remote Access

September 2026

Download TeamViewer Pilot [EOL] product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

ConnectWise Control

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

ScreenConnect enables seamless remote access to desktops and mobile devices with robust security features, minimizing customer downtime and safeguarding interactions.

ScreenConnect stands out with its customization options, allowing users to white-label their software and showcase brand identity in every support interaction. With AES-256 encryption and two-factor authentication, security is integral. The Support Premium edition includes ScreenConnect View, allowing real-time troubleshooting via mobile camera streams. Configurability and granular permissions ensure tailored access for team members, while unattended access and session persistence enhance usability and productivity. Integration capabilities and tool-sharing optimize efficiency, making it ideal for IT service providers.

What features make ScreenConnect unique?

Robust Remote Access: Facilitates seamless connectivity across devices.
Unattended Access: Allows remote management without user presence.
Customization: Offers white-labeling to match brand identity.
Session Persistence: Maintains connections across reboots.
File Transfers: Enables easy exchange of files during sessions.
Integration Capabilities: Enhances software functionality through third-party connections.
Session Groups and Triggers: Organizes sessions efficiently.

What benefits should users look for?

Stable Connectivity: Ensures consistent remote access.
Security: Features robust encryption and authentication measures.
Efficiency: Optimizes IT support processes and resource management.
Customization: Tailors the software to individual brand needs.
Ease of Use: User-friendly interface for straightforward operation.
Scalability: Adapts to the growing demands of organization.

Organizations use ScreenConnect for remote support, providing IT teams with a tool to assist clients efficiently from anywhere. Managed service providers leverage features like unattended access to troubleshoot and manage IT issues across multiple devices. ScreenConnect's adaptability makes it suitable for companies with remote employees, ensuring seamless support and connectivity.

ConnectWise

TeamViewer Pilot [EOL] offered augmented reality technology to support remote assistance across multiple industries. Designed to connect people needing help with experts who provide guidance visually via smart devices.

TeamViewer Pilot [EOL] facilitated remote troubleshooting and maintenance by allowing technicians to view and interact with a user's environment through their smartphone or tablet camera. Leveraging AR, it enabled experts to annotate live video feeds, making problem-solving more efficient. Ideal for fields requiring hands-on advice and complex maintenance challenges, it bridged communication gaps between locations, enhancing efficiency and support quality.

What were the most valuable features?

Augmented Reality Guidance: Provided real-time visual assistance through live video and AR annotations.
Cross-platform Compatibility: Supported use on multiple devices and operating systems for wide accessibility.
Secure Data Transmission: Ensured that communications were encrypted for secure interactions.
Scalable for Teams: Designed to be easily integrated into workflows, accommodating team sizes and structures.

What benefits or ROI should users consider?

Improved Efficiency: Reduced downtime through fast and effective problem resolution.
Cost Savings: Minimized the need for on-site visits, leading to reduced travel expenses.
Enhanced Collaboration: Fostered better teamwork with clear and direct visual communication.
Customer Satisfaction: Led to higher satisfaction with quicker service response times.

TeamViewer Pilot [EOL] found applications in industries like manufacturing, where it helped maintenance teams troubleshoot machinery. In technical support, customer service teams used it to resolve issues needing expert visuals. Healthcare professionals leveraged it for remote diagnostics and consultations, enhancing patient care and operational efficiency.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Jon Rosen Systems

Information Not Available

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