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SUSAN by ServQual-Security vs Workiva Wdesk comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 18, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SUSAN by ServQual-Security
Ranking in GRC
17th
Average Rating
10.0
Reviews Sentiment
7.2
Number of Reviews
2
Ranking in other categories
AI Security (121st)
Workiva Wdesk
Ranking in GRC
8th
Average Rating
7.0
Reviews Sentiment
7.0
Number of Reviews
7
Ranking in other categories
Business Performance Management (11th), Financial Close Software (6th)
 

Featured Reviews

reviewer2763861 - PeerSpot reviewer
IT Manager at Cara Jewellers
Has transformed how we detect and prioritize security risks across our environment
The Security Incident Score is arguably the most valuable feature. It immediately highlights critical gaps and weaknesses in our current security structure, allowing us to not just react to incidents, but to proactively identify and continuously improve our controls. It has been an essential metric for measuring and driving security posture improvement across all our compliance domains.
reviewer2510292 - PeerSpot reviewer
Corporate ESG Analyst at a university with 1,001-5,000 employees
Has cross-functional connectivity but improvement is needed in script encoding
The tool's deployment is quick. Once the program is set up, you're ready to collect data and connect it to your report. The deployment team's size depends on the size of the company and how many different data providers you're utilizing. Some companies have one person doing everything, while others have a huge team. We're on the latter end of it, with many people involved. One great thing about the platform is that everything is consolidated in one place, providing a single resource for everyone. This is a benefit. The maintenance of the solution depends on the experience of the person managing the company's program. The company might have a contractor handling the back end and software management if they're low-level and only analyzing the data. However, if you have someone experienced with software and script encoding, that person might be the analyst and managing the program. Generally, most people are just analysts and not managing the software. There's an opportunity for improvement in user management of their software, and I hope they address this gap before the year ends.
report
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Manufacturing Company
8%
Computer Software Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

What needs improvement with SUSAN by ServQual-Security?
The Auditor Option view access needs to be separated.
What is your primary use case for SUSAN by ServQual-Security?
SUSAN has been a game-changer for our Security Operations Center (SOC). The ability to seamlessly integrate with our existing infrastructure—specifically our firewall and endpoint protection soluti...
What needs improvement with Workiva Wdesk?
The tool's script encoding needs to be updated to make it more user-friendly and less of a manual process when changes are made to a company's program. Those changes happen frequently due to mandat...
What advice do you have for others considering Workiva Wdesk?
I've been working with the tool's script encoding departments and top management to address gaps in their script encoding. They are working towards closing these gaps to ensure we can continue usin...
 

Comparisons

No data available
 

Also Known As

No data available
Wdesk
 

Overview

 

Sample Customers

Information Not Available
Noodles Company, eBay, Winnebago, American Assets Trust, AmericanEnterprise, Calpian, Capstone Infrastructure, Cascades, Circor International, Coeur Mining, Davey, Dr Pepper Snapple
Find out what your peers are saying about SUSAN by ServQual-Security vs. Workiva Wdesk and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.