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Splunk Observability Cloud vs Zscaler Digital Experience (ZDX) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Observability Cloud
Ranking in Digital Experience Monitoring (DEM)
2nd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
86
Ranking in other categories
Application Performance Monitoring (APM) and Observability (7th), Network Monitoring Software (7th), IT Infrastructure Monitoring (7th), Cloud Monitoring Software (6th), Container Management (5th)
Zscaler Digital Experience ...
Ranking in Digital Experience Monitoring (DEM)
9th
Average Rating
7.6
Reviews Sentiment
4.5
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of Splunk Observability Cloud is 5.9%, up from 2.9% compared to the previous year. The mindshare of Zscaler Digital Experience (ZDX) is 8.1%, up from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM) Mindshare Distribution
ProductMindshare (%)
Splunk Observability Cloud5.9%
Zscaler Digital Experience (ZDX)8.1%
Other86.0%
Digital Experience Monitoring (DEM)
 

Featured Reviews

Taiwo Ige - PeerSpot reviewer
IT Operations Engineer at ABC Supply Co. Inc.
Alerting improves incident response across teams and enables faster awareness before customer impact
Splunk Observability Cloud could be improved in terms of integrations with more technical add-ons, such as Zoom. Although they have one with Zoom, it's not available in the cloud, so having that feature would be beneficial. Essentially, Splunk should continue expanding to create easier ways to ingest logs from different products. The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders. However, there are aspects that could be improved, such as linking dashboards to one another. While IT leaders may not drill down, it's crucial to create levels of dashboards for technical users to find root causes, making it effective for stakeholders.
Chella  Chalapathi - PeerSpot reviewer
Senior Technical Program Manager at Infosys
Offers steady access and reliable support but could benefit from better integration and user-friendly insights
Regarding future updates, I would like to see Zscaler prioritize pricing and integrate more with multiple products. Multiple integrations with various platforms would enable some sort of automation. Zscaler provides real-time insights, but it is not reaching the end users properly, which is something Zscaler should improve because it should be user-friendly for understanding what Zscaler is offering. When there is too much technology, people cannot understand it, so it should be very simplified, and there should be some ways for users to gain knowledge about the product themselves. Zscaler's ability to analyze millions of telemetry data points in real-time is still somewhat unclear to me; perhaps that level of knowledge has not been reached by me or the end users, indicating that Zscaler has to focus on that area.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool is efficient in collecting, monitoring and evaluating logs."
"The most valuable thing that we have seen within our group is the ability to ingest all this raw data and have it organized in a certain way so that different groups can get effective alerting from this massive amount of raw data that is out there."
"The most valuable feature is the ability to customize dashboards based on my queries or any other customization I may need."
"The solution is stable and reliable."
"I manage six tools, but Splunk Observability Cloud is one of my favorites, and I aspire to build my career specializing in it because it has great features, more attention in the market, and is a relatively new tool with promising growth."
"The initial setup was straightforward. We didn't find it to be too complex."
"The vibrant dashboards are valuable."
"From an ROI perspective, Splunk Observability Cloud offers much higher value because, as I mentioned earlier, our MTTR has reduced by more than 50%, which decreases the overall downtime for our application."
"Regarding the benefits of Zscaler Digital Experience (ZDX)'s traffic analysis for my IT operations, I believe it greatly supports our needs."
"Zscaler Digital Experience (ZDX) has positively impacted my organization by being beneficial for me as a troubleshooter and administrator, as I can identify all types of network performance-related issues, leading to faster resolutions of user complaints, improved collaboration between network, desktop, and security teams, and more productivity in identifying issues before they affect users."
"Zscaler Digital Experience (ZDX) positively impacted my organization by providing Zero Trust Network Access, which many organizations are moving towards."
 

Cons

"I've been using the Splunk query language, and it can be a bit time-consuming to set up the queries I need."
"We still use Splunk Enterprise licensing. A lot of the newer features go into Splunk Cloud before Enterprise. We're not looking to switch our licensing over, so we're falling behind on the newer features."
"The pricing would be one area for improvement."
"The user interface of Splunk Observability Cloud needs a lot of work."
"The learning curve for understanding all features should be improved, and the cost can increase."
"The feedback is that Splunk Observability Cloud is forcing me to modify my logs that I am ingesting in Splunk Observability Cloud in a specific format."
"I've only experienced downtime, crashes, or performance issues when it isn't configured correctly."
"Splunk Observability Cloud could be improved by having more integration with Splunk Cloud because at the moment they're two separate products. They're making great moves on what they call unified access; tighter integration is always a good thing."
"I have noticed drawbacks within Zscaler Digital Experience (ZDX), as the sales team is too arrogant and too aggressive, playing politics, but the product itself is very good."
"Support responses are excellent, but for more complex cases, it sometimes takes longer."
 

Pricing and Cost Advice

"It is expensive."
"The solution's pricing is costly."
"I am not in that circle, but we are currently licensing based on our queries. That is working out for us. Previously, it was by volume of data, and now, we can store as much data as we want."
"Splunk has been fairly expensive, but it has been predictable."
"The pricing is reasonable."
"Splunk APM is a very cost-efficient solution."
"Splunk Infrastructure Monitoring is an expensive solution."
"Splunk Observability Cloud is expensive."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
8%
Retailer
6%
Financial Services Firm
12%
Manufacturing Company
11%
Healthcare Company
9%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise8
Large Enterprise55
No data available
 

Questions from the Community

What do you like most about SignalFx?
The most valuable feature is dashboard creation.
What needs improvement with SignalFx?
Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...
What is your primary use case for SignalFx?
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...
What is your experience regarding pricing and costs for Zscaler Digital Experience (ZDX)?
I consider the pricing reasonable for the value delivered, and the setup is straightforward with good onboarding support.
What needs improvement with Zscaler Digital Experience (ZDX)?
Zscaler Digital Experience (ZDX) can be improved with more detailed mobile device support, better integration with third-party ITSM platforms, and enhanced reporting customizations. I can easily in...
What is your primary use case for Zscaler Digital Experience (ZDX)?
My main use case for Zscaler Digital Experience (ZDX) is to monitor end-user experience for SaaS applications, and I can also integrate all those applications within the tenant and troubleshoot net...
 

Also Known As

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring
No data available
 

Overview

 

Sample Customers

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Information Not Available
Find out what your peers are saying about Splunk Observability Cloud vs. Zscaler Digital Experience (ZDX) and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.