Splunk Observability Cloud vs Zscaler Digital Experience (ZDX) comparison

Splunk Observability Cloud vs. Zscaler Digital Experience (ZDX)

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk Observability Cloud

Ranking in Digital Experience Monitoring (DEM)

2nd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (8th), Network Monitoring Software (6th), IT Infrastructure Monitoring (7th), Cloud Monitoring Software (7th), Container Management (6th)

Zscaler Digital Experience ...

Ranking in Digital Experience Monitoring (DEM)

9th

Average Rating

7.0

Reviews Sentiment

4.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the Digital Experience Monitoring (DEM) category, the mindshare of Splunk Observability Cloud is 4.0%, up from 2.9% compared to the previous year. The mindshare of Zscaler Digital Experience (ZDX) is 9.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM) Market Share Distribution
Product	Market Share (%)
Splunk Observability Cloud	4.0%
Zscaler Digital Experience (ZDX)	9.6%
Other	86.4%

Digital Experience Monitoring (DEM)

Featured Reviews

Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

Alerting improves incident response across teams and enables faster awareness before customer impact

Splunk Observability Cloud could be improved in terms of integrations with more technical add-ons, such as Zoom. Although they have one with Zoom, it's not available in the cloud, so having that feature would be beneficial. Essentially, Splunk should continue expanding to create easier ways to ingest logs from different products. The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders. However, there are aspects that could be improved, such as linking dashboards to one another. While IT leaders may not drill down, it's crucial to create levels of dashboards for technical users to find root causes, making it effective for stakeholders.

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Chella Chalapathi

Senior Technical Program Manager at Infosys

Offers steady access and reliable support but could benefit from better integration and user-friendly insights

Regarding future updates, I would like to see Zscaler prioritize pricing and integrate more with multiple products. Multiple integrations with various platforms would enable some sort of automation. Zscaler provides real-time insights, but it is not reaching the end users properly, which is something Zscaler should improve because it should be user-friendly for understanding what Zscaler is offering. When there is too much technology, people cannot understand it, so it should be very simplified, and there should be some ways for users to gain knowledge about the product themselves. Zscaler's ability to analyze millions of telemetry data points in real-time is still somewhat unclear to me; perhaps that level of knowledge has not been reached by me or the end users, indicating that Zscaler has to focus on that area.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Splunk APM provides a holistic view of the application. Unlike other APMs, Splunk's service map is quite effective."

"The company has many systems that the customer is paying to access. Splunk APM issued via AppDynamics helps find problems in the feed. It reduces the risk of supervising all the devices. I can supervise the flow and simulate the conditions of the repository across several dashboards to show what's happening at the moment."

"The alerts are the most valuable feature."

"Great monitoring of network devices."

"Once configured correctly, the analysis reporting the Splunk APM provides is better than that of the other APM tools."

"This solution is very quick to deploy as it is a SaaS solution and integrates with tools like ServiceNow."

"It supports proactive management, enhances security, and improves operational efficiency."

"The feature I appreciate the most about Splunk Observability Cloud is Synthetic Monitoring."

More Splunk Observability Cloud pros

"Regarding the benefits of Zscaler Digital Experience (ZDX)'s traffic analysis for my IT operations, I believe it greatly supports our needs."

"Zscaler Digital Experience (ZDX) positively impacted my organization by providing Zero Trust Network Access, which many organizations are moving towards."

Cons

"We have both on-prem and cloud, and the challenge is getting all our log data aggregated or streams aggregated so that it is real-time. We do a pretty good job of that, but our organization is not using it as a security platform when it can do a great job of that."

"Splunk Observability Cloud could be improved in terms of integrations with more technical add-ons, such as Zoom."

"The integrations need to be improved for Splunk Observability Cloud."

"It would be useful if they provided some help pages. If you don't know too much about the tool, there should be more documentation readily available. It would be useful if they had a help button embedded in the solution so you could ask questions and get answers."

"They can get more integration with a few more products. They can also update some of the dashboards that are in there now."

"The only strain point we've encountered with Splunk Observability Cloud is that the search times can be lengthy for some things."

"Splunk's functionality could be improved by adding database connectors for other platforms like AWS and Azure."

"Primarily, the logs in Splunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Splunk APM can require more effort to understand."

More Splunk Observability Cloud cons

"I have noticed drawbacks within Zscaler Digital Experience (ZDX), as the sales team is too arrogant and too aggressive, playing politics, but the product itself is very good."

Pricing and Cost Advice

"Splunk has been fairly expensive, but it has been predictable."

"Splunk Observability Cloud is expensive."

"The solution's pricing is competitive. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper."

"The solution's pricing is costly."

"Licensing cost is the biggest argument I get from those divesting from Splunk. There are those within our organization who say we are going to go to other tools since Splunk is too expensive."

"Splunk APM is expensive."

"It appears to be expensive compared to competitors."

"It is expensive."

More Splunk Observability Cloud pricing and cost advice

Information not available

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879,310 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Retailer

Manufacturing Company

11%

Healthcare Company

Financial Services Firm

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	10
Large Enterprise	46

No data available

Questions from the Community

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

What needs improvement with SignalFx?

Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...

What is your primary use case for SignalFx?

The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...

What is your experience regarding pricing and costs for Zscaler Digital Experience (ZDX)?

Zscaler Digital Experience (ZDX) is comparatively an expensive product. There will not be any cost reductions since it is a new and better secured product. The issue arises when any organization wa...

What needs improvement with Zscaler Digital Experience (ZDX)?

What is your primary use case for Zscaler Digital Experience (ZDX)?

The main use case for Zscaler Digital Experience (ZDX) is Zero Trust Network Access. There is not much difference when comparing Zscaler to others, since being the first vendor gave us a chance to ...

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Product Reports

Splunk Observability Cloud

Download Splunk Observability Cloud product report

Digital Experience Monitoring (DEM)

Download Zscaler Digital Experience (ZDX) product report

Also Known As

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring

No data available

Overview

Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.

Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.

What are the key features?

Log Searching: Efficiently search and analyze logs from various sources.
Data Integration: Seamlessly integrate with multiple environments.
Dashboard Customization: Tailor dashboards to specific monitoring needs.
Monitoring Capabilities: Provides comprehensive insights into application performance.
Security Features: Analyze and address security threats across systems.
Visualization Tools: Enhance data analysis and system performance optimization.

Why consider this for ROI?

Comprehensive Visibility: Gain complete insights into IT infrastructure.
Performance Optimization: Improve overall system performance and efficiency.
Rapid Deployment: Quick setup to meet organization demands swiftly.
Enhanced Security: Strengthen security measures through detailed analytics.

In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.

Splunk

Zscaler Digital Experience (ZDX) is a cloud-based service that provides comprehensive visibility into a user's digital experience by monitoring and analyzing real-time traffic for enhanced connectivity and performance.

ZDX is designed to help organizations ensure optimal application performance and user satisfaction by identifying and diagnosing issues in the network, application, or device level. It offers extensive monitoring solutions that empower IT teams to troubleshoot and resolve issues quickly, which is essential for maintaining productivity in a distributed workforce. By leveraging advanced analytics, ZDX provides insights into user experiences across the entire network, helping to pinpoint performance bottlenecks and streamline IT operations.

What are the important features of Zscaler Digital Experience (ZDX)?

Real-time Analytics: Monitor user performance in real-time to detect and address issues swiftly.
Comprehensive Visibility: Gain end-to-end visibility across networks, applications, and devices.
Proactive Troubleshooting: Quickly identify and resolve issues before they impact productivity.
Advanced Reporting: Access detailed reports to help optimize digital experiences and enhance decision-making.

What benefits and ROI should users look for?

Enhanced Productivity: Faster issue resolution leads to reduced downtime and improved user efficiency.
Cost Efficiency: Streamlining IT operations minimizes overhead costs associated with manual troubleshooting.
User Satisfaction: Better application performance enhances user experiences and satisfaction.
Scalability: Easily scale monitoring across growing digital infrastructures without compromising performance.

In industries like finance, healthcare, and tech, ZDX implementation enhances digital transformation initiatives by providing the tools needed to ensure seamless application performance and connectivity for remote and onsite employees. By leveraging this approach, businesses can improve operational workflows and cater to sector-specific requirements efficiently.

Zscaler

Sample Customers

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Information Not Available

Splunk Observability Cloud vs. Zscaler Digital Experience (ZDX)