SolarWinds Server and Application Monitor vs SymphonyAI IT Service Management comparison

The compared SolarWinds and SymphonyAI solutions aren't in the same category. SolarWinds is ranked #8 in SM , with an average rating of 7.6, and holds a 3.3% mindshare in the category. SymphonyAI is ranked #24 in ISM , and holds a 1.7% mindshare. Additionally, 89% of SolarWinds users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

SolarWinds Server and Appli...

Read 44 SolarWinds Server and Application Monitor reviews

4,708 Views
1,271 Comparison Views

89% willing to recommend

SymphonyAI IT Service Manag...

Read 6 SymphonyAI IT Service Management reviews

1,619 Views
874 Comparison Views

100% willing to recommend

SolarWinds Server and Appli...

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between SolarWinds Server and Application Monitor and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Broadcom, Tanium and others in Server Monitoring.

To learn more, read our detailed Server Monitoring Report (Updated: March 2026).

Buyer's Guide

Server Monitoring

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SolarWinds Server and Appli...

Average Rating

8.0

Reviews Sentiment

4.5

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (22nd), Server Monitoring (8th), Active Directory Management (9th)

SymphonyAI IT Service Manag...

Average Rating

7.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Help Desk Software (27th), IT Asset Management (15th), IT Service Management (ITSM) (24th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. SolarWinds Server and Application Monitor is designed for Server Monitoring and holds a mindshare of 3.3%, up 2.5% compared to last year.
SymphonyAI IT Service Management, on the other hand, focuses on IT Service Management (ITSM), holds 1.7% mindshare, up 1.6% since last year.

Server Monitoring Mindshare Distribution
Product	Mindshare (%)
SolarWinds Server and Application Monitor	3.3%
Zabbix	13.4%
Checkmk	6.6%
Other	76.7%

Server Monitoring

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
SymphonyAI IT Service Management	1.7%
ServiceNow	15.8%
JIRA Service Management	7.3%
Other	75.2%

IT Service Management (ITSM)

Featured Reviews

NikhilKalwint

Technical Specialist at ServiceIO

Monitoring over a thousand systems has improved decision making and operational visibility

From an advantage perspective, SolarWinds Server and Application Monitor is comparatively cheaper from a commercial point of view. It is easy to install and configure, very user-friendly, and quick to get up and running, allowing you to see the early value adds in your organization. It is compatible with most technologies for monitoring with very few chances of incompatibility. Configuration also allows us to monitor all the technical parameters we are looking for, making it a very good experience for us. The alerting feature in SolarWinds Server and Application Monitor is a main advantage, as it alerts based on threshold breaches and can raise tickets to the ticketing system, send SMS, and email notifications, allowing engineers to work on those tickets to resolve issues and avoid further impact. The visibility into server health is a beneficial feature that I am utilizing. We widely use various application performance metrics in SolarWinds Server and Application Monitor such as database monitoring and server monitoring, which are quite good enough for any monitoring solution. We utilize the customizable dashboards in SolarWinds Server and Application Monitor.

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AbhilashSherkane

Senior Practitioner at a outsourcing company with 1,001-5,000 employees

Comprehensive IT service processes have been supported but customization and support need improvement

All ITSM functionalities of SymphonyAI IT Service Management, including incident, problem, change, service request, and their out-of-the-box functionalities, are pretty good. SymphonyAI IT Service Management does not have too many integrations and does not have too many out-of-the-box integrations compared to other peers in the market. I think that is the only place where they lack. However, they did have a functionality where we could build our own integration, so we were using that. If they had any out-of-the-box capabilities for some of the common infrastructure tools, that would have been easier for us. The out-of-the-box functionalities were good, including AI. However, the moment we had to customize options, that becomes very difficult with SymphonyAI IT Service Management. As long as we were using out-of-the-box, it worked great.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"As I mentioned in one of the other points: "Simplicity at its best"."

"There are many valuable features, including the network configuration manager, and the network performance manager."

"The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent."

"We choose the Solarwinds based on the simplication of managing the tool itself."

"The most valuable feature of the solution is its interface, which is used for monitoring."

"The solution is end-to-end from the network and the application to the processes, everything about the enterprise infrastructure is being covered by the solution, it's easy to use and easy to navigate and one of the leaders among monitoring solutions."

"I have found the visibility into server health with SolarWinds Server and Application Monitor very beneficial, which we use on a daily basis."

"This feature from Solarwinds SAM helped us to monitor and alert whenever the SSL cert is going to expire on the server to avoid any downtime of the services running on the server specially on ADFS platform where we have Video conference, Webex, Office 365 and single sign-on services."

More SolarWinds Server and Application Monitor pros

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"The product has the best features for ITSM."

"All ITSM functionalities of SymphonyAI IT Service Management, including incident, problem, change, service request, and their out-of-the-box functionalities, are pretty good."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"It is a good tool to use."

Cons

"The setup was complex. We had local support to assist us."

"From an integration point of view, if you want to have a manager of manager kind of layer, that is currently lacking in SolarWinds Server and Application Monitor."

"SAM's software-defined network monitoring capability is also low and could be improved."

"Having two places to build and manage alerts is not efficient and not all alerting tools are available in the trap manager."

"The product does not explain why a problem occurred."

"Downside of the tools is the web console are hung or crash. It need to improve the performance."

"It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system."

More SolarWinds Server and Application Monitor cons

"There could be flexibility in terms of customization."

"Integration was a major limitation with SummitAI."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"I would like them to add software inventory in the next release. We don't have that right now."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"Technical support takes too long for any issues to get resolved, and that created a lot of frustration."

"I would like them to add software inventory in the next release. We don't have that right now."

Pricing and Cost Advice

"I like the pricing for this SolarWinds product."

"I think SolarWinds' pricing is very decent compared to other competitors in the market."

"SAM is not per server so the pricing model can be deceiving. If you have an enterprise environment, you will quickly exceed your licensing quickly. You should know this before going in."

"The solution's price is reasonable. Though it's on the higher side, the tool is worth the money."

"Understanding the counts of objects to monitor will determine the licensing need. In terms of pricing, it’s not cheap but it’s not expensive as larger vendors whose products don’t have all the features or integrations."

"I have always said SolarWinds is very “proud” of their products, meaning they are expensive. I cannot afford to purchase all the licenses I need for all the SolarWinds products."

"The solution is overpriced in terms of application management."

"The product might cost you $30,000 USD to buy, but scaling this solution requires the purchase of additional polling engines at $20,000 USD each."

More SolarWinds Server and Application Monitor pricing and cost advice

"The product's cost is average."

"We have a regular license."

"SummitAI IT Management Suite's pricing is a bit expensive."

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Top Industries

By visitors reading reviews

Educational Organization

12%

Financial Services Firm

Government

Healthcare Company

Manufacturing Company

12%

Construction Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	21

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	6
Large Enterprise	4

Questions from the Community

What do you like most about SolarWinds Server and Application Monitor?

Identifying the problem statement is easy.

See all answers

What is your experience regarding pricing and costs for SolarWinds Server and Application Monitor?

The initial cost is quite high, but the renewal cost is reasonable.

See all answers

What needs improvement with SolarWinds Server and Application Monitor?

There is definitely room for improvement besides simplifying its setup. As a non-technical person, I believe the dashboards could be improved. Everything we use appears on video walls, and we need ...

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Comparisons

Azure Monitor vs SolarWinds Server and Application Monitor

Compared 8% of the time

Dynatrace vs SolarWinds Server and Application Monitor

Compared 7% of the time

Splunk AppDynamics vs SolarWinds Server and Application Monitor

Compared 6% of the time

Icinga vs SolarWinds Server and Application Monitor

Compared 5% of the time

Opsview vs SolarWinds Server and Application Monitor

Compared 4% of the time

More SolarWinds Server and Application Monitor Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 19% of the time

Vision Helpdesk vs SymphonyAI IT Service Management

Compared 9% of the time

Scalable Software Asset Vision vs SymphonyAI IT Service Management

Compared 6% of the time

BMC Helix ITSM vs SymphonyAI IT Service Management

Compared 5% of the time

Zendesk vs SymphonyAI IT Service Management

Compared 5% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

SolarWinds Server and Application Monitor

March 2026

SolarWinds Server and Application Monitor report

Download SolarWinds Server and Application Monitor product report

Buyer's Guide

IT Service Management (ITSM)

March 2026

Download SymphonyAI IT Service Management product report

Also Known As

SolarWinds SAM

Summus IT Management Suite

Overview

SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

SolarWinds

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Andr. L. Riis AS, NetSuite

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

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We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.