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ServiceNow Security Operations vs Vulcan Cyber comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (16th), Continuous Threat Exposure Management (CTEM) (1st)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (9th)
Vulcan Cyber
Average Rating
7.4
Reviews Sentiment
7.1
Number of Reviews
11
Ranking in other categories
Vulnerability Management (20th), Risk-Based Vulnerability Management (7th), Cloud Security Remediation (1st)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
Abhinay Sharma - PeerSpot reviewer
Experience seamless integration and effective incident response with a little room for improvement in setup time
Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.
Shreevinayak Deshpande - PeerSpot reviewer
Makes vulnerability management efficient with a single pane of glass and daily report generation
There are areas for improvement. Initially, when onboarding Vulcan Cyber, the setup and configuration was more complex than expected with a user-friendly approach. This aspect can be enhanced. An important area is performance and speed, as Vulcan Cyber often lacks speed when exporting reports. The team might have to work on scaling up servers. When we click on a vulnerability, it takes ten seconds to pop up a window and show the entire content. Instead of that, they can put a down arrow, and all the details should be shown on clicking the arrow. This will prevent that ten-second delay. Another area for improvement is providing support and documentation for their tool. Users should have access to easy-to-understand trial documentation for reference.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We saw benefits from Zafran Security almost immediately after deploying it."
"Zafran is an excellent tool."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The product has a very simple UI."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"It is very good when it comes to ingesting information from different sources and then displaying this information in an easy-to-use platform."
"I was part of the initial deployment. It was pretty easy. To fully deploy, it took about three or four weeks."
"There is a lot of flexibility in exporting, making it a really good feature. The exporting flexibility based on application type is commendable and provides significant value."
"Vulcan Cyber helps us prioritize the vulnerabilities that are really exploitable and our point of interest for the industry based on the threat intelligence that we get."
"The most notable aspects include having prioritization capabilities and custom scripts."
"Vulcan enables us to automate tickets from multiple scanners. It has lots of analytics options that show us charts and allow us to view the statuses in different waves. The dashboard is nice because it's highly informative about the big picture."
"Vulcan Cyber is a very good tool."
"They recently upgraded their UI, which is great. It is user-friendly."
 

Cons

"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"The dashboard and playbook creation will need to improve"
"Report generation within ServiceNow can take some time."
"It doesn't interact with things very well."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The threat intelligence module needs a better dashboard."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"Improvements are needed in providing more concise details on how to apply remedies for particular vulnerabilities."
"I would rate the tool between six and seven because there have been instances when the tool was down, and I couldn't access Cyber reports. Additionally, the Vulcan Cyber team made changes to the tool and did not notify us."
"An important area is performance and speed, as Vulcan Cyber often lacks speed when exporting reports."
"Their support is good, but there are some flaws as well. We often encounter some issues that are not applicable to Vulcan Cyber as a whole; they apply only to us because we have customized requirements. In such cases, when we reach out with specific data and issues to their support team, they sometimes come back and say that the issues have been resolved. However, when we test to see if they have been remediated, they are still there."
"Their support is good, but there are some flaws as well."
"The product helps, but the reporting relies heavily on Power BI. It is limited to graphical views and requires additional filtering, posing operational challenges."
"The fact that we cannot use it for our reporting leads me to rate it three out of ten."
"We wish we had more insights into how they weigh the risks associated with the threat intel."
 

Pricing and Cost Advice

Information not available
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"This product is a good value for the money."
"Our leadership knows better about the pricing. As per my knowledge, which might not be accurate, its price can come down."
"Its pricing is quite fair compared to what is out there in the market, especially compared to the tool from Microsoft. It is a SaaS platform that has an annual cost, so it is something that is already used by many companies. It is quite affordable."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
8%
Government
6%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
Computer Software Company
29%
Financial Services Firm
9%
Manufacturing Company
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
By reviewers
Company SizeCount
Small Business1
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
What is your experience regarding pricing and costs for Vulcan Cyber?
I don't deal with the pricing of the solution. I'm not a part of that department.
What needs improvement with Vulcan Cyber?
One area for improvement is clarity in the results column of vulnerability reports. Currently, the path where the vul...
What is your primary use case for Vulcan Cyber?
I have been using the solution for more than six months. Essentially, any reporting I do for our internal Internet as...
 

Interactive Demo

Demo not available
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Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Stitch Fix, Mandiant, Wealthsimple, Entrust, Anaplan, Deloitte, Origami Risk, Verana Health
Find out what your peers are saying about ServiceNow Security Operations vs. Vulcan Cyber and other solutions. Updated: September 2025.
869,202 professionals have used our research since 2012.