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ServiceNow Security Operations vs Vulcan Cyber comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
12th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
Vulcan Cyber
Ranking in Risk-Based Vulnerability Management
9th
Average Rating
7.4
Reviews Sentiment
7.1
Number of Reviews
12
Ranking in other categories
Vulnerability Management (27th), Cloud Security Remediation (2nd)
 

Mindshare comparison

As of June 2026, in the Risk-Based Vulnerability Management category, the mindshare of ServiceNow Security Operations is 1.7%, up from 1.3% compared to the previous year. The mindshare of Vulcan Cyber is 3.0%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Vulcan Cyber3.0%
ServiceNow Security Operations1.7%
Other95.3%
Risk-Based Vulnerability Management
 

Featured Reviews

SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.
Vikram Chakravarthy - PeerSpot reviewer
Cyber Security Engineer II (Vulnerability & Threat Management) at FICO
Risk-based workflows have transformed how our teams prioritize and track critical vulnerabilities
One important area for improvement could be reporting flexibility and dashboard customization, as this would need to align with specific organizational requirements. I believe it could be better. Additionally, UI simplification and more customization around workflows and reporting would further enhance the analyst experience. Improvements in executive reporting, more customizable dashboards, and deeper workflow flexibility would enhance operational usability further. Vulcan Cyber handles scalability well in our organization. It maintains stability for visibility and remediation tracking, avoiding the need for additional storage, as it is cloud-based. It scales well in our environment, even as vulnerability data and assets grow significantly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"It's stable."
"Basically, everything is consolidated into ServiceNow, so most organizations have configuration items in ServiceNow, ServiceNow has a vulnerability module as well, so it brings in data from third-party tools and it can utilize that data itself in Security Operations."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The solution is stable."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"ServiceNow Security Operations should be mandatory for any organization to maintain data."
"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."
"It is very good when it comes to ingesting information from different sources and then displaying this information in an easy-to-use platform."
"Now that the solution is onboarded, we are saving a lot of time. We're saving roughly four to ten hours a week."
"Vulcan Cyber offers a single pane of glass for centralizing our security data."
"Vulcan Cyber has helped reduce our organization’s mean time to remediation."
"I find the ability to consolidate information from multiple vulnerability scanners into a single source valuable."
"The interface of Vulcan Cyber is intuitive with a lot of information about vulnerabilities, which helps in classifying and analyzing threats. We have a good view of assets and vulnerabilities. It helps to do good threat analysis because we can see exactly what the threat is and assess it accordingly."
"Vulcan Cyber is a very good tool."
"Out of the three solutions I've used, Vulcan Cyber is the superior option."
 

Cons

"There is room for improvement in terms of developer support and documentation."
"A one-year delay from their go-live date is a bit too long."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"Their support is good, but there are some flaws as well."
"The performance is bad. The query and the UI are always slow, and it's quite frustrating. Vulcan is trying to solve this with a newer design. The dashboard is also crowded. It pulls in all this raw information that you need to filter. Vulcan has filtering capabilities, but they're hard to manage. The labels aren't very clear, so you need to do things by trial and error. It's not as easy as other tools we've been using."
"Initially, when onboarding Vulcan Cyber, the setup and configuration was more complex than expected with a user-friendly approach. This aspect can be enhanced."
"I would describe Vulcan Cyber's user interface as adequate, but there are gaps that need addressing."
"Improvements are needed in providing more concise details on how to apply remedies for particular vulnerabilities. I would like to have more information about the remedies for particular vulnerabilities so that we do not have to go through the CVE numbers and relevant pages to check for a particular vulnerability and its remedy."
"If there was a way for me to connect to the vendor directly from the application, it would be helpful."
"There are several areas needing improvement. The product helps, but the reporting relies heavily on Power BI. It is limited to graphical views and requires additional filtering, posing operational challenges."
"It would be extremely helpful to have a community group around the product."
 

Pricing and Cost Advice

"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"Its pricing is quite fair compared to what is out there in the market, especially compared to the tool from Microsoft. It is a SaaS platform that has an annual cost, so it is something that is already used by many companies. It is quite affordable."
"Our leadership knows better about the pricing. As per my knowledge, which might not be accurate, its price can come down."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
13%
Government
5%
Computer Software Company
5%
Computer Software Company
24%
Manufacturing Company
8%
Construction Company
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
By reviewers
Company SizeCount
Small Business1
Large Enterprise11
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
What is your experience regarding pricing and costs for Vulcan Cyber?
My experience with pricing, setup cost, and licensing for Vulcan Cyber indicates that pricing typically depends on the scale of integrated assets. Organization values are usually evaluated based on...
What needs improvement with Vulcan Cyber?
One important area for improvement could be reporting flexibility and dashboard customization, as this would need to align with specific organizational requirements. I believe it could be better. A...
What is your primary use case for Vulcan Cyber?
My main use case for Vulcan Cyber involves vulnerability prioritization and tracking remediation, including exposure visibility and risk-based vulnerability management. We mainly use it to centrali...
 

Interactive Demo

 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Stitch Fix, Mandiant, Wealthsimple, Entrust, Anaplan, Deloitte, Origami Risk, Verana Health
Find out what your peers are saying about ServiceNow Security Operations vs. Vulcan Cyber and other solutions. Updated: April 2026.
900,747 professionals have used our research since 2012.