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ServiceNow Security Operations vs Vulcan Cyber comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (16th), Continuous Threat Exposure Management (CTEM) (1st)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (5th), Risk-Based Vulnerability Management (10th)
Vulcan Cyber
Average Rating
7.4
Reviews Sentiment
7.1
Number of Reviews
11
Ranking in other categories
Vulnerability Management (20th), Risk-Based Vulnerability Management (7th), Cloud Security Remediation (1st)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
George Devasia - PeerSpot reviewer
Communication and organization improve support teams and works well with enterprises
I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…
Shreevinayak Deshpande - PeerSpot reviewer
Makes vulnerability management efficient with a single pane of glass and daily report generation
There are areas for improvement. Initially, when onboarding Vulcan Cyber, the setup and configuration was more complex than expected with a user-friendly approach. This aspect can be enhanced. An important area is performance and speed, as Vulcan Cyber often lacks speed when exporting reports. The team might have to work on scaling up servers. When we click on a vulnerability, it takes ten seconds to pop up a window and show the entire content. Instead of that, they can put a down arrow, and all the details should be shown on clicking the arrow. This will prevent that ten-second delay. Another area for improvement is providing support and documentation for their tool. Users should have access to easy-to-understand trial documentation for reference.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We saw benefits from Zafran Security almost immediately after deploying it."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"Zafran is an excellent tool."
"The ease of use is great."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"It's stable."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The solution is stable."
"There is a lot of flexibility in exporting, making it a really good feature. The exporting flexibility based on application type is commendable and provides significant value."
"The most notable aspects include having prioritization capabilities and custom scripts."
"One of the features that I find valuable is the ability to bifurcate the report according to the many options available."
"The interface of Vulcan Cyber is intuitive with a lot of information about vulnerabilities, which helps in classifying and analyzing threats."
"Now that the solution is onboarded, we are saving a lot of time. We're saving roughly four to ten hours a week."
"I was part of the initial deployment. It was pretty easy. To fully deploy, it took about three or four weeks."
"I find the ability to consolidate information from multiple vulnerability scanners into a single source valuable."
"Out of the three solutions I've used, Vulcan Cyber is the superior option."
 

Cons

"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The initial setup is difficult."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"Initially, when onboarding Vulcan Cyber, the setup and configuration was more complex than expected with a user-friendly approach. This aspect can be enhanced."
"It was a rough year in terms of setup. I had to set it up and onboard it. It was a significant effort from my side at least."
"Mainly, what I would like from them is more maintenance of the different connectors they have in the platform."
"The fact that we cannot use it for our reporting leads me to rate it three out of ten."
"We wish we had more insights into how they weigh the risks associated with the threat intel."
"I would rate the tool between six and seven because there have been instances when the tool was down, and I couldn't access Cyber reports. Additionally, the Vulcan Cyber team made changes to the tool and did not notify us."
"We have the highest privilege in the application, and at least for members with the highest privilege, having the capability to reach out to the vendor directly from the application would be beneficial."
"There are several areas needing improvement. The product helps, but the reporting relies heavily on Power BI. It is limited to graphical views and requires additional filtering, posing operational challenges."
 

Pricing and Cost Advice

Information not available
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"The product is more expensive than other solutions."
"This product is a good value for the money."
"Its pricing is quite fair compared to what is out there in the market, especially compared to the tool from Microsoft. It is a SaaS platform that has an annual cost, so it is something that is already used by many companies. It is quite affordable."
"Our leadership knows better about the pricing. As per my knowledge, which might not be accurate, its price can come down."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Computer Software Company
10%
Manufacturing Company
8%
Healthcare Company
5%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
9%
Government
5%
Computer Software Company
29%
Financial Services Firm
9%
Manufacturing Company
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, e...
What is your experience regarding pricing and costs for Vulcan Cyber?
I don't deal with the pricing of the solution. I'm not a part of that department.
What needs improvement with Vulcan Cyber?
One area for improvement is clarity in the results column of vulnerability reports. Currently, the path where the vul...
What is your primary use case for Vulcan Cyber?
I have been using the solution for more than six months. Essentially, any reporting I do for our internal Internet as...
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Stitch Fix, Mandiant, Wealthsimple, Entrust, Anaplan, Deloitte, Origami Risk, Verana Health
Find out what your peers are saying about ServiceNow Security Operations vs. Vulcan Cyber and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.