Salesforce Service Cloud vs Squadcast comparison

"It integrates with all our platforms, providing a comprehensive view of the customer."

"The main benefit is having it integrated with the core Salesforce."

"Nobody can compete with Salesforce Service Cloud's scalability."

"The most valuable feature of Salesforce Service Cloud is its ease of use."

"With Salesforce Service Cloud, customers can have end-to-end visibility from inquiry to delivery."

"We use Salesforce Service Cloud for lead management and opportunity management."

"The plug-ins that work with other standard systems have made the product industry-ready."

"The main benefit of Salesforce Service Cloud is that everything is in the cloud. We can track the entire customer journey from lead to account or opportunity. The CRM is in the cloud, while the financial transactions are in NetSuite. By integrating these applications, we get a complete view of the business. Some integrations are event-driven, while others are batch integrations that run at scheduled times. We also build reports using our in-house analytics tool to help leadership make decisions."

"By purchasing Squadcast, we timely monitored our infrastructure, received alerts, and got timely solutions for those system metrics."

"The pricing for what Salesforce Service Cloud offers is not great."

"I would like to add some bot features."

"I face challenges with Salesforce Service Cloud because it requires and is difficult to customize."

"Knowledge Management platform could use some intelligence improvements. Data mining techniques for recommending the most relevant knowledge articles would be beneficial. Currently, that selection process is more administrative. AI could be used here."

"Since customization can increase the cost from an implementation standpoint, we focus on showcasing Service Cloud's built-in features and possibilities."

"It is kind of a struggle to get a report that shows something you want it to show."

"The product's high price is an area of concern where improvements are required."

"The pricing of the solution can be made cheaper."

"In Squadcast, I want to note that if you want to add tagging based on P0 and P1 incidents, you cannot do that on the alert because that particular feature requires purchasing the enterprise region."

"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."

"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."

"Salesforce Service Cloud is a bit expensive."

"The tool is pretty expensive."

"Only enterprise businesses can afford the solution, and small companies cannot afford it."

"Salesforce is not a cheap product. It can be expensive."

"The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

"The price is too expensive."