Try our new research platform with insights from 80,000+ expert users

Salesforce Service Cloud vs Splunk Security Essentials comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Salesforce Service Cloud
Ranking in IT Alerting and Incident Management
6th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
55
Ranking in other categories
CRM Customer Engagement Centers (2nd), Help Desk Software (4th), Knowledge Management Software (3rd)
Splunk Security Essentials
Ranking in IT Alerting and Incident Management
14th
Average Rating
8.6
Reviews Sentiment
5.9
Number of Reviews
4
Ranking in other categories
Data Visualization (18th), Security Incident Response (10th)
 

Mindshare comparison

As of August 2025, in the IT Alerting and Incident Management category, the mindshare of Salesforce Service Cloud is 0.4%, up from 0.3% compared to the previous year. The mindshare of Splunk Security Essentials is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

MARIA PILAR CANDA - PeerSpot reviewer
Improved customer service and post-sales support saves time
The solution could be more affordable as it's quite expensive for some organizations, particularly middle-sized companies. Additionally, finding technical talent for improving the solution is challenging. Configuring Flows in Salesforce Service Cloud is very difficult. There are very few technical people in the market capable of implementing all the flows that clients need at this moment. It's primarily a matter of talent limitation, and flow is the technical mechanism of Salesforce Service Cloud for process automation. In general, while they have the knowledge and help solve problems, finding the right person to address specific issues is very challenging.
Srinivas Prudhivi Reddy - PeerSpot reviewer
Enables us to examine the parameters of the events found and take appropriate actions as necessary
Once we've configured our logs, for example, if we need to monitor processes and IP addresses, we ensure these logs are being ingested into our Splunk instance. The logs gathered from various endpoints are then consolidated into our Splunk platform. Once the data is collected, we can create searches and dashboards to analyze it. With these searches and dashboards, we gain insights into events and can make informed decisions based on them. We'll examine the parameters of these events and take appropriate actions as necessary.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There is an out-of-the-box feature for reporting and analytics"
"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."
"In terms of visibility to my boss and the team, it does help a lot."
"The solution is a great product. It's hosted on a platform that offers various features, such as email, social media, phone calls, and chatbots. You can connect with customers through any of these channels."
"Salesforce Service Cloud is a user-friendly and flexible CRM tool that provides good accessibility and security."
"The most valuable feature of the solution is the traceability of actions."
"The main benefit of Salesforce Service Cloud is that everything is in the cloud. We can track the entire customer journey from lead to account or opportunity. The CRM is in the cloud, while the financial transactions are in NetSuite. By integrating these applications, we get a complete view of the business. Some integrations are event-driven, while others are batch integrations that run at scheduled times. We also build reports using our in-house analytics tool to help leadership make decisions."
"Salesforce Service Cloud improved our organization with its mobile capabilities."
"We are focusing on security to ensure incidents are reported efficiently. In addition to that, for reporting purposes, we are utilizing our dashboards or creating new ones. We will be using free visualization tools for this purpose."
"They have a good catalog of plans to use to resist the attacks."
"I would have to rate Splunk Security Essentials a 10 out of 10 because it's free and there's tons of usable content."
"The network monitoring feature is particularly valuable for gathering information about users, login times, and other statistics."
 

Cons

"It is kind of a struggle to get a report that shows something you want it to show."
"One minor drawback is that its implementation requires some preparation. It's not something you can implement instantly; it takes time. The only issue I've encountered is that you need to ensure the implementation is done properly, which can be time-consuming. So, it requires some time and attention."
"The solution's integration with the main ERP is a little cumbersome."
"The pricing of the solution can be made cheaper."
"We're seeing a lot of automation and AI enhancements for improvements. This helps answer simple questions without manual intervention, saving time. We can improve by automating more of our solution-building process. Salesforce Service Cloud is a SaaS (Software as a Service) solution. It's constantly evolving, and we're always looking for ways to improve our use. The cloud services we use include CRM (Salesforce), financial (NetSuite), and people (Workday). These services are becoming more automated, with a lot happening in the AI space. We do a lot of modeling ourselves to find answers to questions, and our product team has introduced some AI enhancements."
"The solution could continue improving its artificial intelligence capabilities."
"Salesforce Service Cloud's report functionality could be improved."
"Since customization can increase the cost from an implementation standpoint, we focus on showcasing Service Cloud's built-in features and possibilities."
"The reporting feature needs to be more user-friendly."
"The price could be improved."
"They could add more AI content or AI and machine learning."
 

Pricing and Cost Advice

"The price of the solution depends on how many users need access to it"
"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."
"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."
"Only enterprise businesses can afford the solution, and small companies cannot afford it."
"The tool is pretty expensive."
"The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."
"Salesforce is not a cheap product. It can be expensive."
"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
Information not available
report
Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.
865,384 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
10%
Performing Arts
9%
Computer Software Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Service Cloud?
The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.
What needs improvement with Salesforce Service Cloud?
The solution could be more affordable as it's quite expensive for some organizations, particularly middle-sized companies. Additionally, finding technical talent for improving the solution is chall...
What is your primary use case for Salesforce Service Cloud?
We have many clients with Salesforce Service Cloud and numerous use cases. The main use is in the sales area rather than the marketing area. We utilize it for customer service and customer post-sal...
What is your experience regarding pricing and costs for Splunk Security Essentials?
Our SecOps manager and CISO were more familiar with Splunk, and the price was right. That was probably the primary driver, and we did evaluation as well with strict criteria and Gartner ratings.
What needs improvement with Splunk Security Essentials?
I have not used Splunk Security Essentials' customizable dashboards. I have not taken advantage of the pre-built security use cases in Splunk.
What is your primary use case for Splunk Security Essentials?
We use Splunk Security Essentials. We have projects, though not many projects per year. The solution is used to resist cyber attacks. They have a good catalog of plans to use to resist the attacks.
 

Also Known As

Service Cloud
No data available
 

Overview

 

Sample Customers

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Information Not Available
Find out what your peers are saying about Salesforce Service Cloud vs. Splunk Security Essentials and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.