Sprinklr and Retently compete in enhancing customer engagement and feedback management. Sprinklr holds the upper hand in advanced analytics, while Retently benefits from a streamlined setup and ease of integration.
Features: Sprinklr provides social media management tools, advanced analytics, and customizable dashboards to offer detailed insights and multi-channel strategies. Retently simplifies feedback collection through NPS surveys and integrates customer satisfaction metrics efficiently.
Ease of Deployment and Customer Service: Sprinklr requires a more extensive deployment process with dedicated support and training. Retently emphasizes a quick deployment experience with user-friendly interfaces and responsive customer service.
Pricing and ROI: Sprinklr's higher setup cost is balanced by its comprehensive features and the depth of insights it provides. Retently, with a lower initial investment, offers a favorable ROI for quick feedback integration.
| Product | Market Share (%) |
|---|---|
| Sprinklr | 1.6% |
| Retently | 0.1% |
| Other | 98.3% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 6 |
Retently is a customer feedback and satisfaction analysis platform that helps businesses measure and track customer loyalty, identify areas for improvement, and make data-driven decisions. Retently measures customer satisfaction, tracks the Net Promoter Score (NPS), and generates actionable insights, simplifying the process of gathering feedback. Its customizable survey templates, automated feedback collection, and integration with other tools make it a valuable tool for enhancing customer experience.
Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.
Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.
What are the key features of Sprinklr?Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.
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