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Quest KACE Systems Management Appliance (SMA) vs Sophos Mobile comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
273
Ranking in other categories
Configuration Management (2nd), Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Microsoft Security Suite (1st)
Quest KACE Systems Manageme...
Ranking in Unified Endpoint Management (UEM)
18th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
39
Ranking in other categories
Client Desktop Management (12th), Endpoint Compliance (8th), Remote Monitoring and Management (RMM) (17th), Patch Management (12th)
Sophos Mobile
Ranking in Unified Endpoint Management (UEM)
5th
Average Rating
7.6
Reviews Sentiment
7.1
Number of Reviews
22
Ranking in other categories
Enterprise Mobility Management (EMM) (6th)
 

Mindshare comparison

As of June 2025, in the Unified Endpoint Management (UEM) category, the mindshare of Microsoft Intune is 34.4%, down from 41.0% compared to the previous year. The mindshare of Quest KACE Systems Management Appliance (SMA) is 1.9%, down from 2.2% compared to the previous year. The mindshare of Sophos Mobile is 3.7%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Endpoint Management (UEM)
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Scott Tweed - PeerSpot reviewer
Low maintenance, reliable, and easy to create packages
I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.
Ramunas Tranavicius - PeerSpot reviewer
Provides effective mobile security for small companies yet needs a clearer user interface and better support
We provide services to small companies with ten to fifty clients. It is important for us, as we operate as an IT company and system integrator, to deploy solutions like Sophos Mobile for mobile security and device management The features that stand out for maintaining mobile security are…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The main advantage is that Intune performs its intended functions effectively."
"Intune's most valuable feature is its centralized management capability."
"It is quite policy-enabled, so you can build pretty much any policy to manage remote endpoints."
"I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."
"The ability to deploy patches and automate software deployments to end-user devices is very useful."
"Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely."
"I like Intune's ability to install software to a device remotely and push policy through the Azure portal."
"Intune simplifies compliance. The ability to manage software updates and policies on endpoints has helped us meet contract requirements."
"My company had bought some new machines. We used the tool to do some basic settings to ship every machine the same way and undertake the Windows deployment. We did the scripted installation. The tool helped us deploy custom software for specific departments. We also did Windows updates with the product."
"I am impressed by the service desk ticketing and asset management."
"Using Quest KACE Systems Management Appliance (SMA), we have been able to manage three times the amount of machines as other groups while having half the staff, which has positively impacted our organization."
"The information available via KACE is up to date, critical to our normal operations, and has become the go-to tool of our IT teams for extended support."
"The ability to push an image to a machine, wake that image up, and just blast a new image to a computer without even having to touch it, and then push the software to that machine. This just made things so much more convenient for us and so much more efficient."
"The single pane of glass for managing devices is helpful because it allows me to perform updates and control things without having to disturb the doctors or nurses."
"We can get the majority of what we need with this product and do not have to spend money on something else."
"KACE’s knowledge-based articles are very good."
"The utmost importance lies in mobile security and its performance."
"The solution provides us with data protection."
"The most valuable feature is the mobile device management capability. You can easily manage all of your mobile devices."
"The remote management and cloud-based maintenance features of this solution are very useful for our organization."
"Deploying the solution is very simple and can be done in less than one hour."
"I recommend Sophos Mobile to medium-sized companies."
"Sophos can block the Wi-Fi connection on a mobile device. That's one feature we wanted, but the main thing is the ability to disable the device if it's lost or stolen. We need to shut down PayPal, so it can't be used to make unauthorized purchases."
"The most effective features for device security are the policy and management capabilities."
 

Cons

"I have a lot of Apple products in my environment. It would be nice to have an improved integration of Apple products with Microsoft Intune without Jam."
"We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better."
"Intune needs to incorporate more tools to reduce the number of third-party applications we rely on."
"One thing that could be better in Microsoft Intune is the file size, as it is quite large at times."
"Intune endpoint analytics can be challenging."
"In future releases, I would like to see better integration with Apple products."
"Some customers have reported experiencing slowness when using lower versions of the Android system."
"It would be good if, in addition to the minimal patching and compliance, we could also use Intune for application deployment. For instance, if a device is not patched, Intune should have the ability to push not only a Microsoft patch but also other patches, such as a browser patch."
"I would sure like them to be able to copy and paste out of OneNote. That drives me nuts. You can't copy from OneNote into KACE."
"Sometimes the information is not as real time as it's supposed to be."
"What could be improved is the possibility to use replicas in a secure way outside our network in order to maintain the machines that never connect to our corporate network."
"There is always room for improvement. However, the system does most of what we need at this moment."
"My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about."
"Paying for the product should come with full and extended training anytime it is needed."
"I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement."
"They could make the booting solution easier for different things, e.g., easier to insert drivers. They could make it easier to create a new image and put it onto the server. Those would be some nice solutions. They could make it so that somebody who has no knowledge at all can do it. That would be really nice. Because every time, until I get it memorized, I still need to go back to the training, the manual, or Google it to figure it out again. If they would make it a lot easier, to where a nine-year-old could do it, that would be really cool. If they made it easier, I could have more people managing the images on the server, instead of just one or two people."
"The setup should be made easier."
"The technical support for Sophos Mobile requires improvement. I would rate it as five out of ten."
"In terms of what could be improved, the initial configuration and setup of the environment could probably be made a little bit easier. There are so many pieces that go into it. Intune is absolutely insane and Sophos is better, but it still is a bit complex to get it all set up correctly."
"Our support reps are based in the Philippines, and it's hard to connect with them sometimes. It took me about two months to resolve my issue, so it wasn't a good experience."
"The features of Sophos Mobile could improve. The way the system works together could be better. Additionally, the integration with other Sophos products could improve."
"I noticed that the VPN aspect is not included in Sophos Mobile. To acquire a VPN for mobile, I have to subscribe to Sophos endpoint, which only works on computers."
"I noticed that the VPN aspect is not included in Sophos Mobile."
"They continue to work on integration with mobile device management and mobile security. They are improving the protection but I think that the capabilities still need to be enhanced."
 

Pricing and Cost Advice

"The cost of the license and the features are justified for myself as a technical person."
"The price of Microsoft Intune is reasonable."
"There are licenses required for this solution. We enable licenses on the devices we need to manage."
"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."
"There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."
"I have no comment on pricing of the solution."
"We don't get Intune as a separate module. Most of the time, we use it within an enterprise agreement like E3 or E5. Those licenses are at a good price, but what is annoying is that every single year they go higher."
"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."
"Licensing is done on a per device basis, so it's dependent on how many agents you've got installed."
"We buy consulting fees from Software Factory, then we pay extra for it."
"The pricing is fair."
"The pricing and licensing are absolutely fair."
"Their pricing is per end-point device. There is an initial cost for the license for the server, which is pretty low, and then there is a per end-point device license, which is also fairly low. So, the pricing is still reasonable."
"The pricing and licensing are good. It's worth it."
"The product is reasonably priced."
"It may be more expensive, but you get what you pay for."
"Apple is starting to do beta testing with their own solutions and for much cheaper than Sophos Mobile's price."
"The licensing fees are paid based on a one-year or two-year subscription."
"The licensing is paid on a yearly basis."
"Sophos Mobile is inexpensive."
"The product is not suitable for smaller companies because its price is high."
"It is a cost-effective solution."
"My company needs to make yearly payments for the licensing charges attached to the product."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Educational Organization
11%
Financial Services Firm
9%
Manufacturing Company
8%
University
11%
Computer Software Company
10%
Government
10%
Financial Services Firm
9%
Computer Software Company
13%
Consumer Goods Company
8%
Printing Company
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Quest KACE Systems Management?
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
What needs improvement with Quest KACE Systems Management?
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SM...
What is your primary use case for Quest KACE Systems Management?
The main use cases for Quest KACE Systems Management Appliance are touch management, software and hardware inventory,...
What do you like most about Sophos Mobile?
I like the level of interaction that the product offers with the other products in our company's environment.
What is your experience regarding pricing and costs for Sophos Mobile?
I find the licensing cost of Sophos Mobile to be somewhat expensive, rating it a four out of ten. There are also addi...
What needs improvement with Sophos Mobile?
The support for Sophos Mobile ( /products/sophos-mobile-reviews ) could be better. I also believe the portal itself r...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Dell KACE Systems Management
Mobile Control
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
VIST Bank
Find out what your peers are saying about Quest KACE Systems Management Appliance (SMA) vs. Sophos Mobile and other solutions. Updated: May 2025.
858,327 professionals have used our research since 2012.