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Qualtrics XM Platform vs Razor Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Qualtrics XM Platform
Ranking in Customer Experience Management
2nd
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
14
Ranking in other categories
Social CRM (3rd), Survey Software (1st), Customer Feedback Management (1st), Product Management Software (2nd)
Razor Platform
Ranking in Customer Experience Management
40th
Average Rating
8.6
Reviews Sentiment
2.2
Number of Reviews
2
Ranking in other categories
Contact Center Infrastructure (13th)
 

Mindshare comparison

As of January 2026, in the Customer Experience Management category, the mindshare of Qualtrics XM Platform is 3.0%, down from 6.1% compared to the previous year. The mindshare of Razor Platform is 0.3%. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
Qualtrics XM Platform3.0%
Razor Platform0.3%
Other96.7%
Customer Experience Management
 

Featured Reviews

VinayakMishra - PeerSpot reviewer
Technology Consultant at Zill Consulting
Workflows are very good, integrate with a lot of things and effective real-time feedback mechanism
There is a lot to improve in Qualtrics. 1. The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work. For example, if I want to move widgets from one page to another, I have to do it one by one. If there are many widgets, I cannot multi-select and move them. 2. In workflows, they can be categorized into folders. Currently, there is no folder structure. So, Qualtrics should introduce folders where you can put multiple workflows in one place. 3. Qualtrics can also introduce AI features to suggest how to build a survey. For example, if I make a grammatical error or if I input a query that a client is looking for a particular kind of survey with a specific use case, it should automatically suggest some templates for building a survey. There are a lot of things they can improve on. These are just a few.
VS
Principal Consultant at a tech vendor with 10,001+ employees
Front-to-back FX compression has streamlined bulk operations and has delivered major risk savings
I find this interview should ideally be very short and crisp, needing to be around five to ten minutes, but it is taking a long time. Therefore, I suggest having five to six questions instead. I would rate Razor Platform an eight on a scale of one to ten. I chose an eight because it is not fully automated; it requires human interaction to provide the feed before it can act. If it were fully automated and able to pick up transactions and follow with aggregation, then I believe it would deserve a higher rating, but for now, an eight is appropriate. I would definitely advise others looking into using Razor Platform to give it a try and see how it works, as it is definitely a good investment. My overall review rating for Razor Platform is eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is very simple to use."
"We can integrate data and run an algorithm."
"The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many competitors, which justifies its price."
"Workflows are very powerful. There are a lot of good things, but I feel workflows are the best."
"Text iQ is a great feature."
"The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item."
"The tool's most valuable feature is its simplicity and standardization. The consistent look and feel across surveys make it easy to use and provide a sense of simplicity. Once I've navigated through it for one survey, I feel confident I can efficiently handle the next hundred surveys. The intuitive interface contributes to the overall ease of use."
"Its flexibility allows for easy adjustments to subscriptions, which contributes to user satisfaction"
"Razor Platform has positively impacted my organization, allowing us to save around 4.3 million dollars in total gross due to lower risk-weighted asset charges, which reflects well on my product and project initiatives meeting objectives, resulting in a very positive outcome."
 

Cons

"Most of the improvements made constantly cause some friction in the platform."
"The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work."
"Sometimes, a lot of emails bounce back during email distribution."
"The solution should add more visual-type elements or image-based question approaches."
"I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement."
"The process of creating, updating, and importing participants needs to be more flexible"
"The solution's integration with Salesforce should be improved."
"The solution is expensive. It needs to improve the server builder, which can help it do impressive research. When I mention that the server builder can improve, I'm referring to the ease of performing tasks like implicit association testing. While it's possible to do these tasks in Delighted by Qualtrics, it's not as straightforward to create them. Additionally, there are different tiers of features based on the payment plan. As a collaborator, I may not completely oversee all the features available."
"I chose an eight because it is not fully automated; it requires human interaction to provide the feed before it can act."
 

Pricing and Cost Advice

"Delighted by Qualtrics is more expensive than the competitor solutions"
"Some clients felt that this product was expensive when the sales team tried to sell it to them."
"Pricing depends upon the different kinds of use cases."
"We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive."
"The solution is fairly expensive, but it would be money well spent."
"The product is not cheap."
Information not available
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Top Industries

By visitors reading reviews
University
13%
Computer Software Company
10%
Educational Organization
8%
Manufacturing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise1
Large Enterprise6
No data available
 

Questions from the Community

What do you like most about Delighted by Qualtrics?
The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many comp...
What is your experience regarding pricing and costs for Delighted by Qualtrics?
Delighted by Qualtrics is more expensive than the competitor solutions. In my personal experience, even if I imagine that we have a partner running the solution on our behalf, internal resources wi...
What needs improvement with Delighted by Qualtrics?
The process of creating, updating, and importing participants needs to be more flexible in Delighted by Qualtrics. When a new user needs to be added into the system, for instance, if someone joined...
What is your experience regarding pricing and costs for Razor Platform?
My experience with pricing, setup cost, and licensing was all good.
What needs improvement with Razor Platform?
Razor Platform does not need any changes. I don't have anything specific to add about the needed improvements.
What is your primary use case for Razor Platform?
My main use case for Razor Platform is that it is a nice integration platform for the IoT devices we use. Regarding my main use case, that's pretty standard.
 

Also Known As

Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,
No data available
 

Overview

 

Sample Customers

Aetna, 1 800 Contacts, GE
Information Not Available
Find out what your peers are saying about Salesforce, Qualtrics, Genesys and others in Customer Experience Management. Updated: January 2026.
881,082 professionals have used our research since 2012.