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Qualtrics XM Platform vs Razor Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Qualtrics XM Platform
Ranking in Customer Experience Management
1st
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Social CRM (5th), Survey Software (1st), Customer Feedback Management (1st), Product Management Software (1st)
Razor Platform
Ranking in Customer Experience Management
22nd
Average Rating
8.0
Reviews Sentiment
4.5
Number of Reviews
3
Ranking in other categories
Contact Center Infrastructure (6th)
 

Mindshare comparison

As of August 2026, in the Customer Experience Management category, the mindshare of Qualtrics XM Platform is 3.6%, down from 6.8% compared to the previous year. The mindshare of Razor Platform is 0.7%. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Mindshare Distribution
ProductMindshare (%)
Qualtrics XM Platform3.6%
Razor Platform0.7%
Other95.7%
Customer Experience Management
 

Featured Reviews

BJ
Market Research Manager at a insurance company with 1,001-5,000 employees
Unified feedback has transformed member journey insights and now drives higher healthcare ratings
As easy as it was to connect our data sources with Qualtrics XM Platform, there were two or three out of the ten or so that we added that were a little bit trickier. Finding a way to get them in there and repeat the upload isn't always just Qualtrics XM Platform's fault. We have a lot of legacy platforms that we need to figure out how to make that work better. Having that work super smoothly and managing logins and some of that other stuff could always be a little bit easier and a little bit smoother. Admittedly, we could be better at providing the information, but that's something that could be improved.
reviewer2847603 - PeerSpot reviewer
Quality Engineering Specialist at a consultancy with 1,001-5,000 employees
Automated scheduling has reduced patient wait times and still needs smoother workflow adoption
Razor Platform offers several best features including Razor Clinic, which is a clinical management tool where AI-driven policies handle patient records and schedules for doctors who have appointments with patients, along with managing bills, pharmacies, and inventories. Another feature is Ready Path, which promotes data engagement between patients and doctors. Ready Path provides a 360-degree view of the patient's interactions and automates marketing so that patients receive SMS, emails, and notifications about their appointments. Additionally, there is a CRM for managing patient relationships. Of the features mentioned, I personally find scheduling across multiple doctors most valuable in my day-to-day work because some patients need to see multiple doctors in a day, which requires coordinating their diagnosis reports to be shared with the doctors, who then provide the right prescriptions and treatments. Assigning multiple appointments in a day for different doctors is quite important and challenging, and I feel that this is one of the best features Razor Platform offers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many competitors, which justifies its price."
"Its flexibility allows for easy adjustments to subscriptions, which contributes to user satisfaction"
"Qualtrics XM Platform has positively impacted my organization by providing a much better understanding of our clients and partners."
"The solution has other extra features, like Stats iQ, Text iQ, and Predict iQ."
"Qualtrics XM Platform has improved our ability to collect and analyze feedback efficiently, leading to more informed decision-making and better program management."
"It is the Ferrari of XM platforms."
"The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item."
"With Qualtrics Customer XM, we can integrate data and run an algorithm, so if somebody has specific feedback early on, we can determine the possibility of that person leaving the company."
"Razor Platform has positively impacted my organization, allowing us to save around 4.3 million dollars in total gross due to lower risk-weighted asset charges, which reflects well on my product and project initiatives meeting objectives, resulting in a very positive outcome."
"Since using Razor Platform, I have seen a reduction in patient wait times, with approximately 60% of patients experiencing shorter wait times, while approximately 40% may need to be rescheduled on busy days, but the 60% indicates significant improvement."
"The best features Razor Platform offers is simple integrations."
 

Cons

"The building performance of Qualtrics XM Platform for back-end builders can be improved, as it has been a bit slow."
"Qualtrics XM Platform is a powerful platform, but some advanced reporting and dashboard customization features can have a learning curve for new users."
"It needs to focus more on broader CX programs and customer experience."
"Sometimes, a lot of emails bounce back during email distribution."
"As easy as it was to connect our data sources with Qualtrics XM Platform, there were two or three out of the ten or so that we added that were a little bit trickier."
"It is not easy to implement."
"On the negative side of Qualtrics XM Platform, I see that there could be improvements."
"It is not easy to implement because it requires an implementation partner for about three to four months."
"Razor Platform could enhance the user experience as some clinics may struggle with workflow changes due to steep learning curves, which suggests a need for better adoption."
"I chose an eight because it is not fully automated; it requires human interaction to provide the feed before it can act."
 

Pricing and Cost Advice

"Pricing depends upon the different kinds of use cases."
"Delighted by Qualtrics is more expensive than the competitor solutions"
"The solution is fairly expensive, but it would be money well spent."
"We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive."
"Some clients felt that this product was expensive when the sales team tried to sell it to them."
Information not available
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909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
University
10%
Manufacturing Company
9%
Financial Services Firm
8%
Insurance Company
7%
Construction Company
45%
Healthcare Company
8%
Manufacturing Company
7%
Transportation Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise9
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Delighted by Qualtrics?
My experience with pricing, setup cost, and licensing was that it was not cheap, but it wasn't crazy expensive. We looked at it and our finance people looked at it and said that based on the benefi...
What needs improvement with Delighted by Qualtrics?
Regarding the negative aspects, I believe there are some points that could still be improved in Qualtrics XM Platform. The integration with WhatsApp has not been provisioned. We have to partner wit...
What is your primary use case for Delighted by Qualtrics?
I am using Qualtrics XM Platform mainly to capture customer feedback and customer surveys of the service we provide. It gives a dashboard to view and monitor the CSI score. If the scoring is less, ...
What is your experience regarding pricing and costs for Razor Platform?
My experience with pricing, setup cost, and licensing was all good.
What needs improvement with Razor Platform?
Razor Platform could enhance the user experience as some clinics may struggle with workflow changes due to steep learning curves, which suggests a need for better adoption. Data hygiene also needs ...
What is your primary use case for Razor Platform?
Razor Platform serves as my main tool for clinical operations, particularly at my project which has a polyclinic, where it helps reduce patient wait time by automating their time schedule and appoi...
 

Also Known As

Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,
No data available
 

Overview

 

Sample Customers

Aetna, 1 800 Contacts, GE
Information Not Available
Find out what your peers are saying about Qualtrics XM Platform vs. Razor Platform and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.