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Pulse Elasticsearch and OpenSearch vs Voice Essentials for Service Cloud Voice comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pulse Elasticsearch and Ope...
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Indexing and Search (12th)
Voice Essentials for Servic...
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
AWS Marketplace (349th)
 

Mindshare comparison

Pulse Elasticsearch and OpenSearch and Voice Essentials for Service Cloud Voice aren’t in the same category and serve different purposes. Pulse Elasticsearch and OpenSearch is designed for Indexing and Search and holds a mindshare of 0.8%.
Voice Essentials for Service Cloud Voice, on the other hand, focuses on AWS Marketplace, holds 0.1% mindshare, up 0.1% since last year.
Indexing and Search Market Share Distribution
ProductMarket Share (%)
Pulse Elasticsearch and OpenSearch0.8%
Elastic Search12.0%
Lucidworks6.7%
Other80.5%
Indexing and Search
AWS Marketplace Market Share Distribution
ProductMarket Share (%)
Voice Essentials for Service Cloud Voice0.1%
Strider Defend1.0%
Stardog Enterprise Knowledge Graph Platform1.0%
Other97.9%
AWS Marketplace
 

Featured Reviews

Rafayel Agamyan - PeerSpot reviewer
DevOps Engineer at a tech vendor with 1,001-5,000 employees
Search performance has transformed customer document access and continues to improve satisfaction
Customer satisfaction has significantly improved since switching to Pulse Elasticsearch and OpenSearch from old legacy services, as many insights from customers indicate that latency has changed dramatically and the speed is significantly better now. For others looking into using Pulse Elasticsearch and OpenSearch, it is definitely recommended to give it a try, especially if old legacy systems that are slow are currently being used. Lately, OpenSearch has come up with a new version that greatly enhances speed, so trying it is encouraged and it will be loved. A review rating of 9 reflects the overall satisfaction with Pulse Elasticsearch and OpenSearch.
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Questions from the Community

What is your primary use case for Pulse Elasticsearch and OpenSearch?
Pulse Elasticsearch and OpenSearch has been utilized for around three years. The main use case is using it as a search engine for customers. Depending on the company, insurance companies search for...
What advice do you have for others considering Pulse Elasticsearch and OpenSearch?
Customer satisfaction has significantly improved since switching to Pulse Elasticsearch and OpenSearch from old legacy services, as many insights from customers indicate that latency has changed dr...
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Overview

Find out what your peers are saying about Elastic, Luigi's Box, OpenText and others in Indexing and Search. Updated: January 2026.
881,821 professionals have used our research since 2012.